Last updated August 9, 2013.
About This Policy
When we refer to the “Site” we’re talking about www.studyblue.com and all of its mobile applications.
This Policy does not apply to information collected directly or indirectly by our third party service providers, such as credit card processors.
What Type of Information Does StudyBlue Collect?
Information You Provide To Us
We collect the personal data that you provide to us. This includes your contact information, such as your name, and e-mail address (when using our mobile application we will also provide you with the opportunity to provide us with your address and phone number), as well as demographic information such as your Geo-location, age, and school. Credit card information is only required when you elect to purchase our premium service, currently known as StudyBlue Pro. When you supply such information, we collect it. When you use StudyBlue, you may do things like form relationships, send messages, perform searches and queries, form groups, set up events, and transmit information through various channels. When you do so, we collect this information so that we can analyze our performance, provide you with these services and offer personalized features. In most cases, we retain this information so you can have a record of your activity. If you choose to use our invitation service to tell a friend about StudyBlue, we will ask you for information needed to send the invitation, such as your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit the Site. Your friend’s email will then be permanently deleted unless they choose to register for an account. If you communicate with us regarding our services, we will collect the information that you provide to us.
Children should always get permission from their parents before sending any information about themselves (such as their names and e-mail addresses) over the Internet, to us or to anyone else. We won’t knowingly allow anyone under 13 to register with us or to provide any other personal information.
Information From Other Sources
We sometimes supplement the information that we collect with information from other sources. Such outside information includes (but is not limited to) updated delivery and address information from carriers or third parties; page-view information; search term and search result information; Site usage; credit history and like information from credit bureaus. We may also collect personal information you choose to make available through social networking sites such as (but not limited to) facebook® and Twitter® .
We also collect information about your system and devices and how you use StudyBlue products and services. We use analytic and reporting technologies to record non-personal information such as Internet domain and host names, , browser software, operating system types, page views, clickstream patterns, and the dates and times you access our services. We may use a variety of methods for automatically collecting such “passive” information. We also contract with third party vendors to help manage, monitor and optimize the Site and to help us measure the effectiveness of our services. To do this, we may use log files, web beacons and cookies.
We are able to determine the Internet protocol (IP) address from which you access the Site. Essentially, your IP address is a numerical address that is used by computers connected to the Internet to identify your computer so that data (such as web pages you want to view) can be transmitted to you. Your IP address does not tell us who you are.
We use a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie the information gathered by clear gifs to our customers’ personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
What Does StudyBlue Do With The Information It Collects?
When you register with StudyBlue, you create your profile and choose your privacy settings. Your profile information, as well as your name, email and photo, are displayed to people in the networks specified in your privacy settings. StudyBlue may send you service-related announcements; from time to time we may also use your name and email address to send you notifications regarding new services that we think you may find valuable.
When you use StudyBlue, information you post or share with others, such as personal information, flashcards, comments, messages, photos, videos, or other information, may become available to other users in accordance with the privacy settings you select. Geo-location on our Android/iPhone applications helps us more easily match you with a school in your area. If you have provided us with geo location and no longer wish it to be collected you may opt out at the device level. All sharing of information is done at your own risk. Please keep in mind that if you disclose personal information in your profile or when posting comments, messages, photos, videos, or other items, this information may become publicly available.
About Your Privacy Settings
The default setting on StudyBlue makes public the material you post. You can change your privacy settings to make your material private and/or password protected. StudyBlue works hard to maintain this functionality and to respect your wishes. No system is perfect, however, and it is possible that material you designate as private may inadvertently become public. It’s also possible that you could make an error. If you need help with privacy settings, email us: firstname.lastname@example.org
Public Searching of Shared Material
When your privacy setting is set to “public” your flashcards and your shared profile information is visible to anyone. StudyBlue contains functionality permitting any user to search for and to use such public content. For example: if your content and profile information is public, any other user can see your flashcards and decks, and can incorporate your flashcards into their own decks. They will also know who you are. If you do not want your content or your profile information to be public, please adjust your privacy settings to make your material private and/or password protected. To request removal of your personal information from our blog or community forum, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
About Aggregated Reports
StudyBlue gathers information about its users, such as what areas users visit and what services users access most frequently. StudyBlue automatically logs IP addresses, session sources, and other data that tracks users’ access to our services. We analyze these logs for sales and marketing purposes as well as system performance monitoring. These logs are analyzed for the aggregate trends they reveal about our users and how they use our services.
We may use aggregated personal information to determine the demographic composition of our user base and to distribute statistics and general marketplace information about StudyBlue. We may disclose aggregated user statistics in order to describe our services to prospective advertisers and other third parties, for lawful purposes.
Third Party Advertising
When Will StudyBlue Disclose My Information to Third Parties?
We may sell information we collect on the Site in conjunction with the disposition of StudyBlue’s assets in bankruptcy and/or through merger or acquisition. In the event StudyBlue goes through a business transition, such as a merger or acquisition by or with another company, or sale of all or a portion of our assets, your personal information will likely be among the assets transferred.
We may disclose information (including personally identifiable information) about you to our Affiliates. For purposes of this Policy only, “Affiliates” means any person or entity which directly or indirectly controls, is controlled by or is under common control with us, whether by ownership or otherwise.
We reserve the right to disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with the law or with legal process or government request served on us; (b) protect and defend our rights or property; or (c) act under exigent circumstances to protect the personal safety of a user of the Site, or the public.
As needed we may also disclose information we collect on the Site to third-party service providers we retain to provide goods and services to us, including but not limited to reports, analyses, technical support, hosting and maintenance, credit card processing, sending emails on our behalf, fraud screening and developing applications. We will use commercially reasonable efforts to prevent such third parties from disclosing your personal information, except for the purpose of providing the services in question. We cannot guarantee that such third parties will not disclose your personal information.
Communications from the Site
Newsletters: When you sign up for our services we will send you newsletters as well as push notifications. If you no longer wish to receive these communications you may log into your account and change your communications settings, follow the unsubscribe instructions contained in each of the emails or opt out of receiving push notifications at the device level..
Service Related Announcements: We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
The security of your personal information is important to us. We follow reasonable industry standards to protect the personal information submitted to us, both during transmission and once we receive it. Your account information is located on a secured server behind a firewall. When you enter sensitive information (such as a credit card number or geo location data), we encrypt the transmission of that information using secure socket layer technology (SSL). However, people who try and bypass security systems, or “hackers,” are often very skilled at breaking through security systems, and therefore we can make no guarantee that your information will be 100% safe. For your own information and protection on the Site and on the Internet in general, please keep in mind that whenever you voluntarily disclose personal information, that information can be collected and used by others. Similarly, if you post personal information in public places, you may receive unsolicited e-mail messages.
Our credit card processing provider is: authorize.net StudyBlue makes no representations regarding authorize.net’s security policies or procedures. We encourage you to contact authrorize.net directly to obtain such information. Authorize.net’s URL is: http://www.authorize.net/. If you have any questions regarding security you can contact us at firstname.lastname@example.org.
How Can I Access My Personal Information?
Access and control over most personal information on StudyBlue is readily available through the profile editing tools.
When you make use of our content features to share information with other users on StudyBlue, (e.g., sending a personal message to another user, uploading files, or creating flashcards) you generally cannot remove such content, so please exercise caution and discretion before sharing such information.
If you wish to access personal information that is not available to you through your account, please contact us at the address listed below. We may require proof of your identity before providing any such information. To the extent the law permits us to do so, we reserve the right to refuse to provide you with copies of your personal data if reasonably necessary due to administrative or technical burden, expense or security concerns.
You should be aware that it is not technologically possible to remove from our system each and every record of the information you have provided to us. The need to back-up our systems to protect information from inadvertent loss means that a copy of your personally identifiable information may exist in a non-erasable form that will be difficult or impossible for us to locate. After receiving your request, however, all personally identifiable information stored in databases we actively use and other readily searchable media we control will be updated, corrected, changed or deleted, as appropriate, as soon as reasonably practicable. We will respond to requests for access within 30 days.
If you would like to request the removal of an unauthorized profile you can contact us at email@example.com
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Social Media Features
You can log in to our site using sign-in services such as Facebook Connect or an other Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
With your consent we may post your testimonial along with your name. If you want your testimonial removed please contact us at firstname.lastname@example.org
The Site may contain links to other websites not owned or operated by StudyBlue. If you click on such a link, you may be taken away from the Site to an entirely different website. This Policy applies only to the Site and not to any third-party website that may be accessed through links on the Site. We encourage you to be aware when we link to other websites and to read the privacy policies or statements of each and every such website.
We welcome feedback regarding this Policy. If at any time you believe that the Site has not adhered to this Policy, please contact us and we will use commercially reasonable efforts to promptly investigate and, if necessary, correct the problem.
If you have any questions, please contact us at email@example.com or via postal mail at P.O.Box 45261 Madison, Wisconsin 53744.