Chapter 1: About Communication

Communications 112 with Croasmun at North Carolina State University

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By: Laura Barn
Created: 2011-04-18
Size: 35 flashcards
Views: 21

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Maslow's Hierarchy

From basic to esoteric needs

physical
relational (inclusion, affection, control)
identity
spiritual
instrumental

Instrumental Needs

practical, everyday needs

Stigma

characteristic to seem abnormal or undesireable

Model

formal description of proccess

Action Model of Communication

source, encode, message, channel, decode, receiver, noise

Source

part of action model - originator of thought or idea

Encode

part of action model - put idea to language or gesture

Message

part of action model - verbal/nonverbal elements of comm to which people give meaning

Channel

part of action model - pathway through which message is conveyed

Decode

part of action model - to interpret or give meaning to message

Receiver

part of action model - party who interprets message

Noise

part of action model - anything that interferes with encoding or decoding

Interaction Model of Communication

similar to the action model of communication, but is a two way process
adds feedback and context

Feedback

verbal or nonverbal response

Context

physical or psychological environment which communication occurs

Transition Model of Communication

flows in two directions simultaneously
adds culture, past experiences, gender, social class, history, relationship

Characteristics of Communication

multiple channels
perceptual filters - how interpreted
people give meaning
has literal meanings and relational implications
sends a message, whether intentional or unintentional
governed by rules

Rich vs. Lean Channels

rich - face-to-face vs. lean - text messages

Symbol

representation of an idea

Context Dimension

literal information communicated by meaning

Relational Dimension

Signals about relationship in which message communicated

Meta-Communication

communication about communication

Explicit Rules

rules that have been clearly articulated

Implicit Rules

rules not articulated, but understood

Myths about Communication

everyone is an expert in communication
comm will solve any problems
comm can break down
comm is inherently good
more comm is always better

Interpersonal Communication

occurs between two people within context of relationship

Intrapersonal Communication

communication with oneself

Small Group Communication

communication with three or more people

Mass Communication

communication from one source to a large audience

Dyad

pair of people

Communication Competence

communication in ways that are effective and appropriate

self-monitoring
adaptability
empathy
cognitive complexity
ethics

Self-Monitoring

awareness of one's behavior

Empathy

ability to think and feel as others do

Cognitive Complexity

understand situation in different ways

Ethics

a code of morality or ideas of what is right

About this deck

By: Laura Barn
Created: 2011-04-18
Size: 35 flashcards
Views: 21

About StudyBlue

“I have used this website for three exams, and I see a huge difference in my test results.”
Naj