Chapter 10 Notes

Chapter 10: Human Resource Management and Labor Relations The Foundations of HRM Human resource management- the set of organizational activities directed at attracting, developing, and maintaining an effective workforce The Strategic Importance of HRM HR has a substantial impact on a firm?s bottom-line performance HR Planning Job analysis- systematic analysis of jobs within an organization Forecasting HR Demand and Supply Forecasting internal supply- the number and type of employees who will be in the firm at some future date Forecasting external supply- the number and type of people who will be available for hiring from the labor market at large Matching HR Supply and Demand Comparing future demand and internal supply allow managers to make plans to manage predicted shortfalls or overstaffing Staffing the Organization Recruiting HR Recruiting- process of attracting qualified persons to apply for jobs an organization is seeking to fill Internal Recruiting- process of considering present employees as candidates for openings External Recruiting- process of attracting persons outside of the organization to apply for jobs Selecting Human Resources Application forms Tests Interviews Developing the Workplace Training On-the-job training- training, sometimes informal, conducted while an employee is at work Off-the-job training- training conducted in a controlled environment away from the work site Performance Appraisal- evaluation of an employee?s job performance in order to determine the degree to which the employee is performing effectively Compensation and Benefits Compensation system- total package of rewards that organization provide to individuals in return for their labor Wages- compensation in the form of money paid for time worked Salary- compensation in the form of money paid for discharging the responsibilities of a job Incentive program- special compensation program designed to motivate high performance Benefits Programs Benefits- compensation other than wages and salaries The Legal Context of HRM Equal Employment Opportunity- legally mandated nondiscrimination in employment on the basis of race, creed, sex, or national origin Protected Classes in the Workplace Protected class- set of individuals who by nature of one or more common characteristics is protected under the law from discrimination on the basis of the characteristic Equal Employment Opportunity Commission (EEOC)- federal agency ecforcing several discrimination-related laws Affirmative action plan- written statement of how the organization intends to actively recruit, hire, and develop members of relevant protected classes Contemporary Legal Issues in HRM Employee safety and health Emerging Areas of Discrimination Law AIDS in the workplace Sexual Harassment Quid pro quo harassment- form of sexual harassment in which sexual favors are requested in return for job related benefits Hostile work environment- form of sexual harassment deriving from off-color jokes, lewd comments, and so forth Employment at will The Patriot Act New Challenges in the Changing Workplace Managing Workplace Diversity Workplace diversity- the range of workers? attitudes, values, beliefs, and behaviors that differ by gender, race, age, ethnicity, physical ability, and other relevant characteristics Managing Knowledge Workers Knowledge workers- employees who are of value because of the knowledge they possess Contingent Workers employee hired on something other than a full-time basis to supplement an organization?s permanent workforce Dealing with Organized Labor Labor Union- group of individuals working together to achieve shared job-related goals, such as higher pay, shorter working hours, more job security, greater benefits, or better working conditions Labor Relations- process of dealing with employees who are represented by a union Collective Bargaining The process by which labor and management negotiate conditions of employment and draft a labor contract for union-represented workers Resolving Disputes Contract Issues When Bargaining Fails (management tactics) Lockouts Strikebreakers When Bargaining Fails (union tactics) Picketing Boycott Work slowdown