Chapter 10 terms
Business Ba101 with Johnston at Lane community college
About this deck
By: Alex Cummins
Textbook:
Business: A Changing World
Created: 2010-11-30
Size: 25 flashcards
Views: 24
Textbook:
Business: A Changing WorldCreated: 2010-11-30
Size: 25 flashcards
Views: 24
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Human Relations
the study of the behavior of individuals and groups in organizational settings
Morale
An employees attitude toward their job, employer, and colleagues
Intrinsic Rewards
The personal satisfaction/enjoyment that if felt after attaining a goal
Extrinsic Rewards
Benefits, and or recognition received from someone else.
CLASSICAL theory of motivation
theory suggesting that money is the sole motivator for workers.
Maslow's Hierarchy
A theory that arranges the 5 basic needs of people - physiological, security, social, esteem, and self-actualization - into the oder in which people strive to satisfy them.
Physiological Needs
The most basic human needs to be satisfied - food, water, shelter, clothing
Security Needs
The need to protect oneself from physical and economic pain
Social Needs
The need for love, companionship, and friendship - the desire for acceptance by others
Esteem Needs
The need for respect - both self-respect and respect from others
Self-actualization Needs
The need to be the best one can be; at the top of Maslow's Hierarchy
Hygiene Factors
Aspects of HERZBERG's THEORY of motivation that focus on the work setting and not the content of the work; these aspects include adequate wages, comfortable and safe work conditions, fair company policy, and job security
Motivational Factors
Aspects of HERZBERG's THEORY of motivation that focus on the content of the work itself; these aspects include achievement, recognition, involvement, responsibility, and advancement
Theory X
McGregor's traditional view of management whereby it is assumed that workers generally dislike work and must be forced to do their jobs
Theory Y
McGregor's humanistic view of management whereby it is addumed that workers like to work and that under proper conditions employees will seek out responsibility in an attempt to satisfy their social, esteem and self-actualization needs
Theory Z
A management philosophy that stresses employee participation in all aspects of company decision making
Equity Theory
An assumption that how much people are willing to contribute to and organization is dependent upon their assessment of the fairness, or equity of the rewards they will receive in exchange
Expectancy Theory
The assumption that motivation depends not only on how much a person wants something, but also on how likely he or she is to get it
Behavior Modification
Changing behavior and encouraging appropriate actions by relating the consequences of behavior to the behavior itself
Job Rotation
Movement of employees from one job to another in an effort to relieve the boredom often associated with job specialization
Job Enlargement
The addition of more tasks to a job instead of treating each task as seperate
Job Enrichment
The incorporation of motivational factors, such as opportunity for achievement, recognition, responsibility, and advancement, into a job
Flextime
A program that allows employees to choose their starting and ending times, provided that they are at work during a specified core period
Compressed Workweek
A four-day (or shorter) period during which an employee works 40 hours
Job Sharing
Performance of one full-time job by two people on part-time hours
About this deck
By: Alex Cummins
Textbook: Business: A Changing World
Created: 2010-11-30
Size: 25 flashcards
Views: 24
Textbook:
Business: A Changing WorldCreated: 2010-11-30
Size: 25 flashcards
Views: 24
About StudyBlue
STUDYBLUE makes things that make you better at school.
Things like online flashcards with photos and audio.
Things like personalized quizzes and friendly reminders about when (and what) to study next.
Think of it as a digital backpack™: access to all of your study materials online and on your phone.
STUDYBLUE exists to make studying efficient and effective for every student, for free. Join us.
“I have been getting MUCH better grades on all my tests for school. Flash cards, notes, and quizzes are great on here. Thanks!”
Kathy
Kathy