Chapter 12: Individual Behavior
Management 3100 with Sauser at Auburn University
About this deck
By: Juan Castano
Textbook:
Management 10th Edition
Created: 2011-12-06
Size: 43 flashcards
Views: 24
Textbook:
Management 10th EditionCreated: 2011-12-06
Size: 43 flashcards
Views: 24
About StudyBlue
STUDYBLUE makes things that make you better at school.
Things like online flashcards with photos and audio.
Things like personalized quizzes and friendly reminders about when (and what) to study next.
Think of it as a digital backpack™: access to all of your study materials online and on your phone.
STUDYBLUE exists to make studying efficient and effective for every student, for free. Join us.
“I have been getting MUCH better grades on all my tests for school. Flash cards, notes, and quizzes are great on here. Thanks!”
Kathy
Kathy
Sign up (free) to study this.
Perception
Process through which people receive and interpret info about their environment.
Individual Behavior Sets (4)
- Performance Behaviors
- Withdrawal Behaviors
- Citizenship Behaviors
- Dysfunctional Behaviors
Psychological Contract
Expectations about the employment relationship.
Attribution
The process of explaining events.
Attribution Error
Overestimates internal factors and underestimates external factors.
Self-Serving Bias
Explains personal success by internal causes and personal failures by external causes.
Stereotype
Attributes assigned to one group are assigned to an individual.
Halo Effect
Attributes are used to develop an impression.
Selective Perception
Define the problem from one's point of view.
What do Millennial's Want? (12)
- Meaningful Work
- Positive culture
- Socially responsible employer?
- Learning opportunities
- Supportive managers
- Clear goals
- personal attentions
- opinions
- flexible schedule
- positive feedback
- Lots of rewards
- Tech savvy setting
Projection
Assignment of personal attributes to others.
Impression Management
Attempt to influence how others perceive us.
Extraversion
Being outgoing, sociable, and assertive.
Agreeableness
Being good-natured, cooperative, and trusting.
Conscientiousness
Being responsible, dependable and careful.
Emotional Stability
Being relaxed, secure, and unworried.
Openness to experience
Being curious, receptive to new ideas and imaginative.
Locus of control
Believing what is happening is within one's control.
Authoritarianism
Degree to defer to authority and accepts status difference.
Machiavellianism
Emotionally detached and manipulative.
Self-Monitoring
Able to adjust behaviorally to external factors.
Type A Personality
Person oriented toward achievement, impatience and perfectionism.
Type A Patterns of Behavior (6)
- Always moving
- Hurrying others
- Multi tasking
- Feeling guilty when relaxing
- Schedule more in less time
- Nervous gestures
Attitude
Acting a certain way.
Cognitive Dissonance
Discomfort when attitude and behavior are inconsistent.
Job Satisfaction
degree of negative or positive feelings about a job.
Job satisfaction facets
- Quality of supervision
- The actual work
- Co-workers
- Pay
- Work Conditions
- Security
Job Involvement
Extent to which an individual dedicates to a job.
Organizational Commitment
Loyalty of an individual to the organization.
Employee Engagement
Willingness to help others and do extra.
Organizational Citizenship
Willingness to go beyond the call of duty.
Emotional Intelligence
Ability to understand emotions and manage relationships.
Emotions
Feelings towards something or someone.
Moods
Positive and negative feelings or states of minds.
Mood Contagion
Spillover of one's moods onto others.
Stress
Tension experienced by individuals facing demands, contraints of opportunities.
Stressor
Anything that can cause stress.
Constructive Stress
Acts in a positive way to increase effort and encourage work diligence.
Destructive Stress
Impairs performance.
Job Burnout
Physical exhaustion from work stress.
Workplace rage
Aggressive behavior towards other coworkers.
Negative consequences of destructive stress
Intense Stress ---------> Exhaustion and Burnout---------->Possible Effects (low everything)
Personal Wellness
Pursuit of one's full potential through health promotion programs.
About this deck
By: Juan Castano
Textbook: Management 10th Edition
Created: 2011-12-06
Size: 43 flashcards
Views: 24
Textbook:
Management 10th EditionCreated: 2011-12-06
Size: 43 flashcards
Views: 24
About StudyBlue
STUDYBLUE makes things that make you better at school.
Things like online flashcards with photos and audio.
Things like personalized quizzes and friendly reminders about when (and what) to study next.
Think of it as a digital backpack™: access to all of your study materials online and on your phone.
STUDYBLUE exists to make studying efficient and effective for every student, for free. Join us.
“I have been getting MUCH better grades on all my tests for school. Flash cards, notes, and quizzes are great on here. Thanks!”
Kathy
Kathy