chapter 12
Management 303 with Winsett at Tarleton State University
About this deck
By: Shawna Blohm
Created: 2012-04-17
Size: 20 flashcards
Views: 2
Created: 2012-04-17
Size: 20 flashcards
Views: 2
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command group
grouping of employees according to authority relationships on the formal organization chart
task group or cross-functional team
grouping of employees who come together to accomplish a particular task
friendship group
informal grouping of employees based on similar personalities and social interests
special-interest group
grouping of employees that exists to accomplish something as a group that would not likely be pursued individually
Hawthorne studies
comprehensive research studies that focused on workgroup dynamics as they related to employee attitudes and productivity
synergistic effect
the interaction of two or more individuals such that their combined efforts are greater than the sum of their individual efforts
teamwork
people working cooperatively to solve problems and achieve goals important to the group
collaborative workplace
work environment characterized by joint decision making, shared accountability and authority, and high trust levels between employees and managers
virtual or geographically dispersed team
geographically separated people who are working on a common project and linked by communication technologies
morale
a composite of feelings and attitudes that individuals and groups have toward their work, working condition, supervisors, top=level management, and the organization
workplace spirituality
organizational efforts to make the work environment more meaningful and creative by relating work to employees' personal values and spiritual beliefs
workplace violence
assaults or threats of assaults against employees in the workplace
exit interviews
interviews with individuals who leave a firm that are used to assess morale and the reasons for employee turnover
attitude survey
survey of employee opinions about major aspects of organizational life that is used to assess morale
organizational development
meetings with groups under the guidance of a neutral conference leader to solve problems that are hindering organizational effectiveness
counseling
an effort by the supervisor to deal with on-the-job performance problems that are the result of an employee's personal problems
counseling interview
nondirective interview during which the supervisor listens empathetically and encourages the employee to discuss problems openly and to develop solutions
employee assistance programs (EAPs)
company programs to help employees with personal or work-related problems that are interfering with job performance
wellness program
organized effort by a firm to help employees get and stay healthy to remain productive
paid time off (PTO) program
PTO allows employees to establish a personal time-off bank that they can use for any reason they want
About this deck
By: Shawna Blohm
Created: 2012-04-17
Size: 20 flashcards
Views: 2
Created: 2012-04-17
Size: 20 flashcards
Views: 2
About StudyBlue
STUDYBLUE makes things that make you better at school.
Things like online flashcards with photos and audio.
Things like personalized quizzes and friendly reminders about when (and what) to study next.
Think of it as a digital backpack™: access to all of your study materials online and on your phone.
STUDYBLUE exists to make studying efficient and effective for every student, for free. Join us.
“I have used this website for three exams, and I see a huge difference in my test results.”
Naj
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