Chapter 13
Management 3374 with Stevens at Texas Tech University
About this deck
By: Andrew Wilson
Created: 2010-12-07
Size: 18 flashcards
Views: 19
Created: 2010-12-07
Size: 18 flashcards
Views: 19
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alternative dispute resolution (ADR)
Different types of employee complaint or dispute-resolution procedures used to meet employees’ expectations for fair treatment in the workplace while guaranteeing them due process
constructive discharge
ØAn employee voluntarily terminates his or her employment because of harsh, unreasonable employment conditions placed on the individual by the employer.
ombudsman
vIs a designated individual from whom employees may seek counsel for the resolution of their complaints.
vIs an advocate for a fair process, not an advocate on behalf of individuals or the institution.
discipline
ØTreatment that punishes.
ØOrderly behavior in an organizational setting.
ØTraining that molds and strengthens desirable conduct or corrects undesirable conduct and develops self-control.
due process
An employee’s right to present his or her position during a disciplinary action
employees rights
ØVarious federal and state laws in protection of employment status guarantee fair treatment of employees by employers.
employment-at-will principle
ØThe right of an employer to fire an employee without giving a reason and the right of an employee to quit when he or she chooses.
ethics
ØA set of standards of conduct and moral judgments that help to determine right and wrong behavior.
meditation
ØThe use of an impartial neutral to reach a compromise decision in employment disputes
mediator
ØA third party in an employment dispute who meets with one party and then the other in order to suggest compromise solutions or to recommend concessions from each side that will lead to an agreement.
negligence
vIs the failure to use a reasonable amount of care when such failure results in injury to another person.
open door policy
ØA policy of settling grievances that identifies various levels of management above the immediate supervisor for employee contact.
peer-review system
ØA group composed of equal numbers of employee representatives and management appointees.
positive or nonpunitive discipline
Discipline that focuses on the early correction of employee misconduct, with the employee taking total responsibility for correcting the problem
progressive discipline
applying corrective measures by increasing degrees
psychological contract
vIs the expectation of a fair exchange of employment obligations between an employee and employer
step-review system
ØSystem for reviewing employee complaints and disputes by successively higher levels of management.
whistle blowing
ØComplaints to governmental agencies by employees about their employers’ illegal or immoral acts or illegal practices
About this deck
By: Andrew Wilson
Created: 2010-12-07
Size: 18 flashcards
Views: 19
Created: 2010-12-07
Size: 18 flashcards
Views: 19
About StudyBlue
STUDYBLUE makes things that make you better at school.
Things like online flashcards with photos and audio.
Things like personalized quizzes and friendly reminders about when (and what) to study next.
Think of it as a digital backpack™: access to all of your study materials online and on your phone.
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