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- Kern
- Chapter 6 Listening
Chapter 6 Listening
Communications 1020 with Kern at Bowling Green State University
About this deck
By: Caitlin Schweikert
Created: 2011-12-06
Size: 28 flashcards
Views: 7
Created: 2011-12-06
Size: 28 flashcards
Views: 7
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What is listening?
the active process of making meaning out of another person's spoken message
-involves attending to someone's words or paying attention well enough to understand what that person is trying to communicate
What is hearing?
the sensory process of receiving and perceiving sounds
What are 2 misconceptions about listening?
hearing is the same as listening
listening is natural and effortless
How does culture affect listening behavior?
affects listeners' expectations for directness
affects nonverbal listening responses
affects understanding of language
What is the hurier model?
describes the stages of effective listening
What are the stages of effective listening (HURIER)?
1. hearing
2. understanding: comprehending meaning of words and phrases
3. remembering: being able to store in your memory and retrieve it
4. interpreting: paying attention to verbal/nonverbal behaviors and signaling interpretation
5. evaluating: judging speaker's statements
6. responding: indicating you are listening
What are mnemonics?
tricks that can aid our short and long term memory
What is stonewalling?
responding with silence and a lack of expression on your face
What is backchanneling?
using facial expressions, nods, vocalizations, and verbalizations to let the speaker know you are paying attention
What is paraphrasing?
restating in your own words what the speaker has said to show that you understand
What is empathizing?
conveying to the speaker that you understand and share his or her feelings on the topic being discussed
What is supporting?
expressing your agreement for the speaker's opinion or point of view
What are the 3 types of listening?
informational, critical, and empathic
-also inspirational, appreciative, and enjoyment
What is informational listening?
listening to learn
-relatively passive
What is critical listening?
used when our goal is to evaluate or analyze what we are hearing
What is empathic listening?
occurs when you are trying to identify with the speaker by understanding and experiencing what he or she is thinking or feeling
-different from sympathetic listening, which involves feeling sorry for another person
What are the 4 listening styles?
people-oriented: emphasizes concern for other people's emotions and interests
action-oriented: emphasizes organization and precision
content-oriented: emphasizes intellectual challenges
time-oriented: emphasizes efficiency
What are 7 common barriers to effective listening?
1. noise
2. pseudolistening
3. information overload
4. glazing over
5. rebuttal tendency
6. close-mindedness
7. competitive interrupting
What is noise?
anything that distracts you from listening to what you wish to listen to
-physical: actual sound
-psychological: anything else distracting
What is pseudolistening?
pretending to pay attention to someone when you really are not listening
What is selective listening?
listening only to what you want to hear and ignoring the rest
What is information overload?
refers to the huge amount of information that each of us takes in every day
What is glazing over?
daydreaming while another person is speaking
-people speak slower than we can listen, so our minds wander
-can cause us to miss details, listen uncritically, and make it appear as though we're not listening
What is rebuttal tendency?
the propensity to debate a speaker's point and formulate a reply while that person is still speaking
-requires mental energy that should be spent listening and can cause us to miss details
What is close-mindedness?
the tendency not to listen to anything with which one disagrees
-usually just about certain issues
What is competitive interrupting?
describes the practice of using interruptions to take control of the conversation
What is confirmation bias?
the tendency to pay attention only to information that supports your values and beliefs, while discounting or ignoring information that doesn't
What is vividness effect?
the tendency of allowing dramatic, shocking events to distort our perceptions of reality
About this deck
By: Caitlin Schweikert
Created: 2011-12-06
Size: 28 flashcards
Views: 7
Created: 2011-12-06
Size: 28 flashcards
Views: 7
About StudyBlue
STUDYBLUE makes things that make you better at school.
Things like online flashcards with photos and audio.
Things like personalized quizzes and friendly reminders about when (and what) to study next.
Think of it as a digital backpack™: access to all of your study materials online and on your phone.
STUDYBLUE exists to make studying efficient and effective for every student, for free. Join us.
“Simply amazing. The flash cards are smooth, there are many different types of studying tools, and there is a great search engine. I praise you on the awesomeness.”
Dennis
Dennis