Chapter 6.docx

Chapter 6-Listening to others The listening process Comprehending Shared meaning between parties in a transaction Comprehending phonemes Speech segmentation Retaining You cant retain everything Benefits of forgetting Responding Providing feedback Competent informational listening Shift response Conversational narcissism Vs support response Competitive interrupting Dominating conversations Glazing over The wandering mind Not really listening but so much Pseudo listening Pretending to listen Ambushing Focused attention with prejudice Listen for weaknesses and ignores strengths Attack what the speaker says Competent Critical Listening Skepticism True belief and cynicism Skepticism Drawing conclusions based on probability True believer Believes without proof or evidence Cynicism Someone who smells flowers and looks for a coffin Naysayer Ridiculer Possibility Plausibility Probability Certainty Self-correction Parsimony Making fewer assumptions Competent empathic listening Empathic listening Response styles Evaluative response Advising response Interpreting response Content-only response Probing response Supporting response Understanding response Empathetic Probing, supporting, and understanding Nonempathic Evaluating, advising, interpreting, and content only Frequency, timing, solicitation