Chapter 8 - Interpersonal Competence
Communication Sciences 1222 with Twite at University of Minnesota - Duluth
About this deck
By: Laura Temme
Textbook:
Reflect and Relate: An Introduction to Interpersonal Communication
Created: 2011-03-18
Size: 26 flashcards
Views: 30
Textbook:
Reflect and Relate: An Introduction to Interpersonal CommunicationCreated: 2011-03-18
Size: 26 flashcards
Views: 30
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How do we practice interpersonal communication competence?
Step one: acquiring knowledge of what it means to communicate competently
Step two: learning to translate knowledge into communication skills
*make sure
Step two: learning to translate knowledge into communication skills
*make sure
Communication skills
repeatable goal-directed behaviors and patterns that you routinely practice in your interpersonal encounters and relationships
appropriateness
degree to which your communication matches situational, relational, and cultural expectations
effectiveness
ability to use communication to accomplish interpersonal goals
ethics
set of standards regarding moral behavior
expressive messages
convey what you think and feel
conventional messages
emphasize the achievement of instrumental goals
rhetorical messages
attempt to blend all the aspects of effective communication
"I'm sorry you've been having trouble arriving on time. Let's figure our what we can do so that this doesn't happen again."
"I'm sorry you've been having trouble arriving on time. Let's figure our what we can do so that this doesn't happen again."
online disinhibition
people share personal information more openly and directly during online interactions
flaming
inappropriately aggressive messages that people typically wouldn't convey face to face
world-mindedness
acceptance and respect of other people's cultures
ethnocentrism
belief that one's own cultural beliefs, attitudes, and values are superior to others
attributional complexity
people's behaviors have multiple and complicated causes
Communication apprehension
form of interpersonal incompetence involving fear or anxiety about communicating with others
How do we control communication apprehension?
Plan actions - planning "moves" before an encounter
Plan contingencies - planning for what you think your conversational partner will say
Plan contingencies - planning for what you think your conversational partner will say
Dogmatic messages
dismissing suggestions for improvement
superiority messages
suggesting you have special knowledge, ability, or status beyond the other person
indifference messages
implying that the suggestion or criticism is irrelevant
control messages
a person seeks to squelch criticism by controlling the other individual or the encounter
verbal aggression
tendency to attack others' self concepts rather than their positions on topics of conversation
High self-monitors
people who monitor their own communication to make sure they're acting according to situational expectations
Low self-monitors
people who are not sensitive to appropriateness and communicate the same way no matter what the situation is
trait communication apprehension
person experiences apprehension in every encounter
context communication apprehension
person is nervous or timid in certain situations
Receiver communication apprehension
fear of communicating with a certain person, type of person, or group
temporary communication apprehension
short-term anxiety about an encounter
About this deck
By: Laura Temme
Textbook: Reflect and Relate: An Introduction to Interpersonal Communication
Created: 2011-03-18
Size: 26 flashcards
Views: 30
Textbook:
Reflect and Relate: An Introduction to Interpersonal CommunicationCreated: 2011-03-18
Size: 26 flashcards
Views: 30
About StudyBlue
STUDYBLUE makes things that make you better at school.
Things like online flashcards with photos and audio.
Things like personalized quizzes and friendly reminders about when (and what) to study next.
Think of it as a digital backpack™: access to all of your study materials online and on your phone.
STUDYBLUE exists to make studying efficient and effective for every student, for free. Join us.
“I have used this website for three exams, and I see a huge difference in my test results.”
Naj
Naj