Chapter 9: Terms & Notes

Management 309 with Abelson at Texas A&M University

About this deck

By: Jacob Palmer
Textbook:

Management (10th Edition)

Management (2nd Edition)

Modern Management: Concepts and Skills (11th Edition)
Created: 2010-10-12
Size: 29 flashcards
Views: 90

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2 things you can't get back:

Time
Words you say

Communication

the process of transferring information, meaning, and understanding from sender to receiver

A process of which meanings are exchanged between individuals through a common system of symbols.

Effective Communication

Receiver has complete understanding of what the sender means

Encoding

The act of constructing a message

Medium

the method or means of transmission of a message

Decoding

the act of interpreting a message

Noise

Interference with the transmission or decoding of a message

Media Richness

different media are classified as rich or lean based on their capacity to facilitate shared meaning

Downward Communication

messages sent from higher organizational levels to lower levels

Ask for example

Upward Communication

messages sent from a lower organizational levels to higher levels

Your opinion matters

Lateral Communication

messages sent across essentially equivalent levels of an organization

ask if it's effective

Formal Communication Channels

routes that are authorized, planned, and regulated by the organization and that are directly connected to its official structure

Informal Communication Channels

routes that are NOT pre-specified by the organization but that develop through typical and customary activities of people at work

Usually filled with mistakes and rumors
Ex. Telephone aka whispering down the lane

Communication Networks

identifiable patterns of communication within and between organizations, whether using formal or informal channels

Networking

a process of developing regular patterns of communication with particular individuals or groups to send and receive information

Selective Perception

the process of screening out some parts of an intended message because the contradict our beliefs or desires

Frames of Reference

existing sets of attitudes that provide quick ways of interpreting complex messages

Ethnocentrism

the belief in the superiority and importance of one's own group

Stereotyping

the tendency to oversimplify and generalize about groups of people

Cultural Difference

the overall difference between two cultures' basic characteristics such as language, level of economic development, and traditions and customs

Empathy

the ability to put yourself in someone else's place and to understand his or her feelings, situations, and motives

Gatekeepers

individuals who are at the communication interface between separate organizations or between different units within an organization

Negotiation

the process of conferring to arrive at an agreement between different parties, each with its own interests and preferences

Negotiation "Interests"

a party's or parties' concerns and desires - in other words, what they want

Negotiation "Positions"

a party's or parties' stance regarding their interests

Collaboration

part of negotiation in which parties work together to attack and solve a problem

Effective Feedback 1

Content Issues

give feedback that is specific
separate descriptive from evaluative
be truthful
do not overload person with info
include checks to ensure clarity/understanding

Effective Feedback 2

Process Issues

diminish defensiveness
be genuine (different than being truthful) verbal/nonverbal match
use appropriate timing
be sensitive and empathetic to reactions
comment on changeable behavior

Effective Feedback 3

Nonverbal message content

Body Motion and facial expressions

Emblems- hand gestures
illustrators- symbols tied to individuals
affect display- facial language
regulators- gather more material
adapters- nervous mannerisms

Physical Characteristics
Paralanguage- dialect, speed of speech
territoriality
artifacts- clothing
haptics (sense of touch)
chronemics (time)