chp 9 final 2

Information Systems 210 with Smatt at Texas A&M University

About this deck

By: Ashley Nettleship
Textbook:

Information Systems Today: Managing the Digital World (4th Edition)
Created: 2010-05-10
Size: 49 flashcards
Views: 10

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__- improvement of busn processes spanning organizational boundaries

supply chain mgm

___- a data presentation standard first specified by the WWW consortium

extensible markup language

RFID

radio freq identification

___- implement hardware and software needed

infrastucture activitites

___- process used for requirements collection

join app design

what does SCE stand for

supply chain execution

___- sustems that improve coordination of suppliers

supply chain mgmt

___ activities- purchasing of goods and services (inputs into the primary activities)

procurement activities

___- procurement of products b/t singles buyer and mult suppliers

procurement portals

4 char. of analytical CRM

data warehouses
data minng and visualization
busn intelligence
ERP systems

___- support the imp. internal activities of the org. for producnig their products and services

ERP core components

enterprise systems supporting business activities are ____

internally focused systems

3 characteristics of operational CRM

sales forces automation
customer service and support
enterprise mktg automation

__- transforming the ystem into a working comp system

software programming

___- allows designers of web doc to design their own tages, enabling the def. transmission, and validation and interpretation of data b/t applications and org.

XML

__- support functional areas bsn processes, and decision making w/i an org.

internally focused systems

___- applications that integrate busn activities across dep. boundaries

Enterprise resource planning

what CRM does ERP systems fall under

analytical

4 types of supply chain planning

demand planning and forecasting, distribution planning, production scheduling, and procurement planning

___- collecting info on how a proposed IS shld function

requirements collection

____- methods and technologies to facilitate communication

collaborative CRM

__- testing of overall system to see whether it meets design requirements

alpha testing

what is the key of collaborative CRM

CIC

enterprise portal access point to what?

proprietary info

whats the prob with enterprise systems?

lack of integration

__- info systems being used to increase comp. advantage by supporting and/or streamlining busn processes

supporting busn activities

___ activities- support of day to day operations ( for all functional areas)

admin activities

4 core activities

inbound logisitcs, outbound logitstics, mkt and sales, customer service

4 steps in the systems dev. life cycle

systems planning and selection
systems analysis
systems design
systems implentation and operation

____activities- design and dev. of applications to support the primary activities

tech. development activities

___- refers to systems for providing effective and efficient comm. with the customer from the entire org.

collaborative CRM

___- large centralized data respostitory

data warehouse

___- BSB marketplaces that bring together comp. and their busn partners

enterprise portals

___activities- employee mgmt

human resource

what two functionds do SCM models support

supply chain planning and supply chain execution

___- mult suppliers are involved in teh process of servicing a single org.

supply network

___- use of electromagnetic energy to transmit info b/t a reader and a processing device, or tag

radio freq identification

___- systems for customer interation and service

operational CRM

___- understanding what data will be collected tools

modeling data

what are 3 imp. things to consider when choosing an ERP system

level of detail provided to mgmt, consistency of policies and procedures, and busn. requirements

___- info systems that allow companies to intergrate info across operations ona company wide basis

enterprise systems

__- testing of the capabilities of the system in teh user environment with actual data

beta testing

___- support primary external activities of the org. for dealing with suppliers and customers

ERP extended components

__-- refers to the producers of supplies that a comp. uses

supply chain

(t/f) sales force automation is a component of operational CRM

true

2 ERP extended components

customers relations mgmt and supply chain mgmt

3 ERP core components

financial mgmt, operations mgmt, HR mgmt

____- functional areas that process inputs and produce outputs

core activities

____- flow of info thru a set of business activities

internaly focused systems:value chain

About this deck

By: Ashley Nettleship
Textbook:

Information Systems Today: Managing the Digital World (4th Edition)
Created: 2010-05-10
Size: 49 flashcards
Views: 10

About StudyBlue

“Simply amazing. The flash cards are smooth, there are many different types of studying tools, and there is a great search engine. I praise you on the awesomeness.”
Dennis