CP 650 Exam 1

There are two routes through which persuasive messages are processed:

-Central route (complete info; straightforward)

-Peripheral route (means such as catchy colors, tunes or celeb endorsements)

Face client Squarley

Adopt an Open posture toward the client

Lean toward the client

Make and maintain appropriate Eye contact

Be Relaxed during the interview

-intentional and interpretive

-active and dynamic

- be mentally present

- use SOLER model

- listen with all senses (meta-process)

-to gain/confirm info

-to affect relationship (build rapport, set degree of formality)

-determine control (direction of the interview, set parameters)

-invite more elaborate responses

-encourage narratives

-elicit specific examples

-establishes rapport

Starters:

Tell me about...

What? How? Why?

-get brief, factual responses

-narrow discussion topic

-obtain specific info

-interrupt/limit client talking

Starters:

Do? Is/Was? Where? Who? When?

-asks for limited info

Ex: What classes are you taking this semester?

-asks for highly parametered or specific response

Ex: Who's your lab instructor in 650? What time is it?

Bipolar ----- High closed ----- Moderately closed --- Moderately open --- Highly open

(T/F)          (crossword puzzle)        (short answer)            (focused essay)              (essay)

-introduces topic or new area within a topic

-can stand alone

Ex. How did you become interested in genetic counseling?

-used to gain additional info/clarification on current topic

Ex: (Answer to previous question:) My brother has Cystic Fibrosis.

Secondary question: How do you think that affects the way you relate to people?

-Silence

-nonverbal communication

-minimal encouragers

-clearinghouse

-informational

-restatement

-reflection

-asks client to volunteer info to fill in gaps from primary questions

Ex: Tell me anything I've missed asking. What else should I know?

-seeks explanation when a superficial or vague response is given

-mirrors/gives back info

-summarizes questions and answers to seek clarification or confirmation

-used to ask about sensitive, personal or challenging topics

Ex: What do you think most students think about X?

-most often used in job interviews, counseling and market research

-asks about unrelated concepts to determin creativity, ability to handle the unexpected

Ex: If you could only bring three things to an island, what would they be?

-influence client to seek the socially appropriate answer

-don't use these!

-questions with no "right" answer

Ex: Do you think I'm skinny?

-don't use these!

-following an open question immediately with a closed one

-don't use these!

-asking for no helpful purpose--just being nosey

-don't use these!

-the foundation of life experiences

-source for thoughts and actions

-directors of conversation

-evaluative (assess what's happening in our environment)

Neuro-psychological states

-specific areas of the brain trigger specific chemical responses to an occurence

-vary based on experience

Physiological processes

-autonomic arousal of body (heart rate, breathing)

Happy

Sad

Fear

Anger

Surprise

Disgust

-Emos are a primary motive (self-actualization)

-Emos are a secondary motive (need for positive regard from self & others--esteem)

-unconditional positive regard: ability to accept a person as she is

-genuineness

-recognizing and understanding the states of mind, beliefs, desires and emotions of others

-ability to put self in another's shoes

-socialized (can be difficult to interpret, based on societal expectations)

-elusive (not sure how you feel)

-unexpected (overwhelmed)

1) Sentence stem ("It sounds like...")

2) Affect label

3) Context of the situation

4) Tense

5) Check out

-cognitive dev occurs thru interaction with the environment

-we create schemas of how things work

-we are not passive recipients of info -- learning is dynamic

-categories of knowledge that help us make sense of the world

-"set of rules" used to understand a given situation

-People who use the least amount of attention and mental effort needed to process info

-resistant to new info - "know-it-alls"

-making new info fit into existing schema, rather than altering schema

Ex: a child calling all four-legged animals "dogs"

-altering schemas based on new info; letting it change the way you think

Ex: realizing there are four-legged creatures other than "dogs"

-used to reflect content

-reflects main idea of last statement

1) Sentence stem

2) Recall content and time (ex: "Since moving to Madison...")

3) Translate key content into your own words; if client uses a particular word, stick to that--otherwise, don't "parrot"

4) Confirm accuracy

-used to reflect content

-pulls together multiple paraphrases to identify common theme/pattern

1) Recall key affect, content and time

2) Idnetify patterns and themes

3) Translate key info into your own words

4) Confirm accuracy

-includes two parties

-predetermined goal

-used to gather/give info

-used to collaborate to help with some concern or challenge

From least in-depth to most in-depth:

1) Adviser (provide advice)

2) Advocate (act on other person's behalf to negotiate)

3) Facilitator of indigenous support systems (help access family, church...native supports)

4) Facilitator of indigenous healing systems (help access ethnomedicine, spiritual beliefs)

5) Consultant ( guide others on how to provide service)

6) Change agent (act on the other person's behalf to change system)

7) Psychotherapist (intervention)

-seeks to uncover unconscious impulses

-goal is self knowledge and acceptance

-seeks to solve issues of reinforcement

-goal is to change reward structures

-seeks to elminate irrational thoughts

-goal is to identify and dispute thoughts

-hearing

-pseudo-listening (pretending to listen)

-enjoyment

-remembering

-comprehension