Chapter 8
Information Systems 210 with Choobineh at Texas A&M University
About this deck
By: Brian Ayers
Textbook:
Information Systems Today: Why IS Matters (2nd Edition)
Created: 2012-05-01
Size: 59 flashcards
Views: 780
Textbook:
Information Systems Today: Why IS Matters (2nd Edition)Created: 2012-05-01
Size: 59 flashcards
Views: 780
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integrations
connections that allow separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems
forward integration
takes information entered into a given system and sends it automatically to all downstream systems and processes
backward integration
takes information entered into a given system and sends it automatically to all upstream systems and processes
enterprise systems
provide enterprisewide support and data access for a firm's operations and business processes
enterprise application integration (EAI)
connects the plans, methods, and tools aimed at integrating separate enterprise systems
legacy system
current or existing system that will become the base for upgrading or integrating with a new system
middleware
several different types of software that sit between and provide connectivity for two or more software applications; translates information between disparate systems
enterprise application integration (EAI) middleware
packages commonly used applications together, reducing the time needed to integrate applications from multiple vendors
supply chain
consists of all parties involved, directly or indirectly, in obtaining raw materials or a product
supply chain management (SCM)
the management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
supply chain visibility
ability to view all areas up and down the supply chain in real time
supply chain planning systems
use advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory
supply chain execution systems
ensure supply chain cohesion by automating the different activities of the supply chain
electronic data interchange (EDI)
a standard format for the elctronic exchange of information between supply chain participants
bullwhip effect
occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain
demand planning systems
generate demand forecasts using statistical tools and forecasting techniques so companies can respond faster and more effectively to consumer demands through supply chain enhancements
back order
an unfilled customer order for a product that is out of stock
inventory cycle time
the time it takes to manufacture a product and deliver it to the retailer
customer order cycle time
the agreed upon time between the purchase of a product and the delivery of the product
inventory turnover
the frequency of inventory replacement
Collaborative Demand Planning
reduces inventory investments, while improving customer satisfaction.
Collaborative engineering
reduces product development costs
Selling Chain Management
automates order processes from initial customer inquiry to final product delivery
Supply Chain Event Management (SCEM)
increases real-time information sharing among supply chain partners focusing on reducing response time to unexpected events
customer relationship management (CRM)
a means of managing all aspects of a customer's relationship with an organization to increase loyalty and retention and an organization's profitability
CRM reporting technologies
help identify their customers across other applications
CRM analysis technologies
help organizations segment their customers into categories such as best and worst customers
CRM predicting technologies
help organizations predict customer behavior, such as which customers are at risk of leaving
operational CRM
supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers
analytical CRM
supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers
list generators
compile customers information from a variety of sources and segment it for different marketing campaigns
campaign management systems
guide users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis
cross-selling
selling additional products or services to an existing customer
up-selling
increasing the value of the sale
sales force automation (SFA)
automatically tracks all steps in the sales process
sales management CRM systems
automate each phase of the sales process, helping individual sales representatives coordinate and organize all of their accounts
contact management CRM system
maintains customer contact information and identifies prospective customers for future sales, using tools such as organizational charts, detailed customer notes, and supplemental sales information
opportunity management CRM systems
target sales opportunities by finding new customers or companies for future sales
contact/call center
where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
web-based self-service systems
allow customers to use the Web to find answers to their questions or solutions to their problems
click-to-talk
allows customers to click on a button and talk with a representative via the Internet
call scripting systems
gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer
website personalization
occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person
supplier relationship management (SRM)
focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects
partner relationship management (PRM)
discovers optimal sales channels by selecting the right partners and identifying mutual customers
employee relationship management (ERM)
provides Web-based self-service tools that streamline and automate the human resource department
enterprise resource planning (ERP)
integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations
core ERP components
traditional components included in most ERP systems and primarily focus on internal operations
extended ERP components
the extra components that meet organizational needs not covered by the core components and primarily focus on external operations
accounting and finance ERP components
manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management
production and materials management ERP components
handle production planning and execution tasks such as demand forecasting, production scheduling, job cost accounting, and quality control
human resources ERP components
track employee information including payroll, benefits, compensation, and performance assessment and ensure compliance with all laws
business intelligence ERP components
collect information used throughout the organization, organize it, and apply analytical tools to assist managers with decisions
customer relationship management ERP components
provide an integrated view of customer data, enabling a firm to effectively manage customer relationships by responding to customer needs and demands while identifying the most/least valuable customers so the firm can market better
supply chain management ERP components
allow a firm to monitor and control all stages in the supply chain from the acquisition of raw materials to the receipt of finished goods by consumers
ebusiness ERP components
allow companies to establish an Internet presence and fulfill online orders
elogistics
manages the transportation and storage of goods
eprocurement
the business-to-business online purchase and sale of supplies and services
balanced scorecard
management system, as well as a measurement system, that a firm uses to translate business strategies into executable tasks
About this deck
By: Brian Ayers
Textbook: Information Systems Today: Why IS Matters (2nd Edition)
Created: 2012-05-01
Size: 59 flashcards
Views: 780
Textbook:
Information Systems Today: Why IS Matters (2nd Edition)Created: 2012-05-01
Size: 59 flashcards
Views: 780
About StudyBlue
STUDYBLUE makes things that make you better at school.
Things like online flashcards with photos and audio.
Things like personalized quizzes and friendly reminders about when (and what) to study next.
Think of it as a digital backpack™: access to all of your study materials online and on your phone.
STUDYBLUE exists to make studying efficient and effective for every student, for free. Join us.
“I have used this website for three exams, and I see a huge difference in my test results.”
Naj
Naj