Exam 1 c
Management Information Systems 302 with Lund at San Diego State University
About this deck
By: eric wirdak
Created: 2011-10-12
Size: 33 flashcards
Views: 54
Created: 2011-10-12
Size: 33 flashcards
Views: 54
About StudyBlue
STUDYBLUE makes things that make you better at school.
Things like online flashcards with photos and audio.
Things like personalized quizzes and friendly reminders about when (and what) to study next.
Think of it as a digital backpack™: access to all of your study materials online and on your phone.
STUDYBLUE exists to make studying efficient and effective for every student, for free. Join us.
“I have been getting MUCH better grades on all my tests for school. Flash cards, notes, and quizzes are great on here. Thanks!”
Kathy
Kathy
Sign up (free) to study this.
order winner
criterion that differentiates the products or services of one firm from those of another
criterion may be cost of the product, product quality/reliability
criterion may be cost of the product, product quality/reliability
order qualifier
a screening criterion that permits a firm's products to even be considered as a candidate for purchase
COMPETITIVE DIMENSIONS
cost/price
quality
delivery speed
delivery reliability
coping with changes in demand
flexibility and new-product intro speed
quality
delivery speed
delivery reliability
coping with changes in demand
flexibility and new-product intro speed
an organizations and supply strategy must be integrated with the org's corporate strategy
true
one of the competitive dimensions that form the competitive position of a company when planning their strategies is environment
False
one of the competitive dimensions that form the competitive position of a company when planning their strategies is quality
TURE
one of the competitive dimensions that form the competitive position of a company when planning their strategies is delivery
true
one of the competitive dimensions that form the competitive position of a company when planning their strategies is operational excellence
false
during a recession, efficient firms often have the ability to increase market share while maintaining profitability
true
the operations and supply activities of the firm need to strategically support the competitive priorities of the firm
true
A worker can be effective without being efficient
true
Efficiency is going something to create value
false
effectiveness is doing something to create quality
false
efficiency is doing something at the lowest possible cost
true
effectiveness is doing the right thing to create value
true
attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals
true
the term value refers to the relationship between quality and efficiency
false
the term value refers to the relationship between quality and price
true
efficiency means doing the right things to create the most value for the company
false
wall street analysts are concerned with how efficient companies are from an operations and supply management view
true
one of the competitive dimensions that form the competitive position of a company when planning their strategies is making the best trade-off
false
operations and supply strategy can be viewed as part of a planning process that coordinates operational goals with those of the larger organization
true
which is not a measure of operations and supply chain management used by wall street?
Return on Assets
Inventory Turnover
earnings per share
revenue per employee
Inventory Turnover
earnings per share
revenue per employee
sustainability means meeting a firm's current needs without excessively compromising the ability of future generations
false
in a partial measure of productivity the denominator of the ratio would include all resources
false
managing lines
segment the customers
train servers to be friendly
inform customers what to expect
divert customers attention
encourage customers to come back during slow periods
train servers to be friendly
inform customers what to expect
divert customers attention
encourage customers to come back during slow periods
best operating level is the volume of output at which average cost is minimized
true
longest waiting time is a queuing discipline mentioned in the textbook
true
the capacity utilization rate is found by dividing best operating level by capacity used
false
in service blueprinting poka-yokes are procedures that block mistakes from becoming service defects
true
the size of a growing plant can become too large that the diseconomies of scale become a capacity planning problem
true
customer arrival come almost exclusively from finite populations
false
when deciding to add capacity to a factory, which does not need to be considered
immediate product demand
About this deck
By: eric wirdak
Created: 2011-10-12
Size: 33 flashcards
Views: 54
Created: 2011-10-12
Size: 33 flashcards
Views: 54
About StudyBlue
STUDYBLUE makes things that make you better at school.
Things like online flashcards with photos and audio.
Things like personalized quizzes and friendly reminders about when (and what) to study next.
Think of it as a digital backpack™: access to all of your study materials online and on your phone.
STUDYBLUE exists to make studying efficient and effective for every student, for free. Join us.
“I have been getting MUCH better grades on all my tests for school. Flash cards, notes, and quizzes are great on here. Thanks!”
Kathy
Kathy