Exam #1

is defined as getting work done through others.

management

is the accomplishment of tasks that help fulfill organizational objectives.

effectiveness

A manager engaged in the management function of ____ is determining organizational goals and the means for achieving them.

planning

A manager engaged in the management function of ____ is monitoring progress toward goal achievement and taking corrective action when needed.

controlling

A business school administrator who is determining what classes will be offered in which rooms and who will teach each specific class is involved in which classical management function?

organizing

A U.S. Marine drill instructor motivating new recruits to challenge themselves is engaged in which management function?

leading

____ are responsible for creating a positive organizational culture through language and action.

top managers

Typical responsibilities for __ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals.

middle managers

First-line managers will most likely have to:

encourage, monitor, and reward the performances of their employees

Managers who train and supervise the performance of nonmanagerial employees and who are directly responsible for producing the company's products or services are categorized as:

first-line managers

Walker supervises operations on the chassis assembly line for a large vehicle manufacturer. Most of his time is spent in quality control maintenance, scheduling workers, and training new employees. Walker would be categorized as a:

first-line managers

Lorenzo Fluza is the owner and CEO of the company that makes Camper shoes. Mintzberg would describe Lorenzo Fluza as taking a leader role within the organization. This means he spends much of his time:

motivating and encouraging its employees to meet their organizational objectives

In the decisional role of ____, managers adapt themselves, their subordinates, and their units to incremental change.

entrepreneur

The informational role managers’ play when they share information they have collected with their subordinates and others in the company is called the ____ role.

disseminator

In Great Britain, Nestlé introduced a candy bar called Yorkie with the slogan "It's not for girls!" The resulting furor over this sexist campaign required its British managers to spend a great deal of time in the role of:

disturbance handlers

According to Mintzberg, which role would a manager assume if she were trying to convince union members to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open?

negotiator

An accountant with ____ has the ability to create a budget, compare the budget to the actual income statement, and determine unnecessary expenses.

technical skill

Creating a competitive advantage through people relies heavily on the use of which skill to reward people for providing exceptional customer service?

motivation to manage

After their first year of managerial experience, managers tend to:

do less listening and more telling

Refer to Krispy Kreme. The building of the Effingham plant increased the ____ of the Krispy Kreme operation.

efficiency

Refer to Krispy Kreme. As the CEO of Krispy Kreme, Rudolph would have been responsible for:

developing employees' commitment to the company; creating a positive organizational culture; monitoring the business’ environment; creating a context for change

Refer to Krispy Kreme. To be successful, managers need four skills. The fact that Rudolph was a skilled baker when he purchased the secret doughnut recipe indicates he had ____ skills.

technical

Refer to Volkswagen. The restructuring efforts mainly involved which of the management functions?

organizing

Refer to Volkswagen. Bernd Pischetsrieder is an example of a:

top manager

Refer to Volkswagen. In making his announcement about restructuring, Pischetsrieder assumed the ____ role.

spokeperson

Refer to Volkswagen. In late September, Pischetsrieder flew to Brussels to meet with employees at a VW plant and explain his plans for improving the company's profitability. In this example, the CEO assumed the role of:

disseminator

Refer to Amazon.com. CEO Jeff Bezos must wrestle with basic management issues such as how to get more done at Amazon with a minimum of effort, expense, or waste. In other words, Bezos must make Amazon more:

efficient

The Gantt chart ____.

is a chart that shows when and where tasks need to be completed so that a job can be completed in a timely fashion

In which of the following situations would a Gantt chart be appropriate to use?

building a bridge; installing a local area network for a computer system; rebuilding; communities destroyed by hurricane; planning a Mardi Gras parade

Which of the following is NOT associated with Max Weber’s bureaucratic management?

span of management

____ is best known for developing the five functions of managers and the fourteen principles of management.

Henri Fayol

Which of the following management theorists used his own personal experiences as a CEO to create his theory of management?

Henri Fayol

The ____ approach to management focuses on the psychological and social aspects of work.

human relations

According to human relations management ____.

success depends on treating workers well

According to Mary Parker Follett, ____ is an approach for dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party’s desires and objectives.

integration

According to Mary Parker Follett, if managers use ____ to settle or reduce conflict, each of the parties involved give up some of what they want.

compromise

Management theorist ____ is best known for his role in the Hawthorne Studies.

Elton Mayo

Which management theorist provided managers with a better understanding of the effect group social interactions and employee satisfaction have on individual and group performance?

Elton Mayo

Which of the following management theorists believed that workers ultimately grant managers their authority?

Chester Barnard

____ involves managing the daily production of goods and services.

Operations management

Which of the following is NOT an example of a commonly used operations management tool?

target marketing

What is the term used for the amount and number of raw materials, parts, and finished products that a company has in its possession?

inventory

Which of the following statements about information management is true?

Two types of information technology are the cash register and the typewriter

A systems view of management allows managers to ____.

deal with the complex environment in which their companies operate

A(n) ____ is a set of interrelated elements or parts that function as a whole.

system

This type of system functions without interacting with their environment.

closed systems

Nearly all organizations that interact with their environments and depend on them for survival are viewed as ____.

open systems

____ occurs when 1 + 1 = 3.

synergy

Which of the following is an example of a closed system?

an isolated ranch in Montana

What are the two types of external organizational environments?

general and the specific

In terms of external organizational environments, the ____ environment affects all organizations while the ____ environment is unique to each company.

general; specific

Over the past 20 years, which of the following is an industry that has experienced both the stable and dynamic environments predicted by punctuated equilibrium theory?

the airline industry

In terms of environmental complexity, ____ environments have few environmental factors, whereas ____ environments have many environmental factors.

simple; complex

The ____ consists of the economy and the technological, socio-cultural, and political/legal trends that indirectly affect all organizations.

general environment

Which of the following is a component of Coca-Cola's specific environment and will directly influence how it does business?

Pepsi-Cola

Fear of a lawsuit prevents many employers from giving totally honest recommendations to former employees. This reflects a change in the ____ component of the general environment.

political/legal

Which of the following is NOT a dimension of the political/legal component of the general environment that governs and regulates business behavior?

competitive products

____ is used to refer to a company's practice of identifying and addressing customer trends and problems after they occur.

reactive customer monitoring

____ involves deciding who your competitors are, anticipating competitors' moves, and determining competitors' strengths and weaknesses.

a competitive analysis

Typically the most important factor in the relationship between companies and their suppliers is ____.

how dependent they are on each other; how much they know about each other; how compatible their organizational cultures are; the type of product being manufactured

A high degree of buyer or seller dependence can lead to ____ in which one party benefits at the expense of the other.

opportunistic behavior

____ is a tactic in which an advocacy group actively tries to convince consumers not to purchase a company's product or service.

product boycott

The first step managers use to make sense of their changing environments is ____.

environment scanning

The term ____ refers to the events and trends inside an organization that affect management, employees, and the organizational culture.

internal environment

After an organization's founders are gone, the organization can use ____ to sustain its organizational culture.

organizational heroes

Which of the following is a characteristic of successful organizational cultures?

adaptability; consistency; involvement; a clear mission

Organizations use behavioral addition, behavioral substitution, and ____ to change their organizational culture.

visible artifacts

In order to change an organizational culture, top management can persuade other managers and employees to perform a new behavior in place of an older one. This technique is called ____.

behavioral substitution

Which of the following would be an example of a visible artifact for an organization that is merging with a large international firm?

personal parking spaces for all salespeople; a private company dining room; traditional offices; end-of-year bonuses

Refer to Dofasco. The slump in the automobile industry would be part of Dofasco’s ____ environment.

general

Refer to Dofasco. What technique would Dofasco most likely have used to keep apprised of environmental changes that could impact how the company does business?

environmental scanning

Refer to Dofasco. The company’s commitment to triple the bottom line and to keeping its employees happy is indicative of Dofasco’s ____.

organizational culture

Which of the following statements about ethics is true?

Ethics is the set of moral principles or values that defines right and wrong for a person or group.

The ____ determined that companies can be prosecuted and punished for the illegal or unethical actions of employees even if management didn't know about the unethical behavior.

U.S. Sentencing Commission Guidelines

The three stages of moral development identified by Kohlberg are ____.

preconventional level, conventional level, and postconventional level

To encourage more ethical decision making in an organization, its managers should ____.

carefully select and hire new employees; establish a specific code of ethics; create an ethical climate; train employees in how to make ethical decisions

A(n) ____ is a written test that estimates employee honesty by directly asking job applicants what they think or feel about theft or about punishment of unethical behaviors.

overt integrity test

Which of the following statements about whistleblowing is true?

Whistleblowing refers to reporting others' ethics violations.; Whistleblowing is very difficult for most people to do.; Potential whistleblowers often fear that they will be punished.; Many federal and state laws protect the rights of whistleblowers.

Historically, ____ responsibility means making a profit by producing a product valued by society. It has been the most basic social responsibility of a business.

economic

What is social responsibility?

a business' obligation to pursue policies, make decisions, and take actions that benefit society

Various persons or groups with a legitimate interest in a company's actions are called ____.

stakeholders

The two general categories of stakeholders are ____ stakeholders and ____ stakeholders.

primary; secondary

____ stakeholders are groups, such as shareholders, employees, customers, suppliers, governments, and local communities, on which the organization depends for long-term survival.

primary

Secondary stakeholders are important to a company because ____.

they can affect public perceptions and opinions

Which of the following is a secondary stakeholder group?

the media

Companies are not considered unethical if they do not perform their ____ responsibilities.

discretionary

Refer to Anglo American. The wave of relief, optimism, and hope throughout South Africa is a reflection of the ____ caused by Anglo’s decision.

magnitude of consequences

Refer to Anglo American. ____ is the term used to describe the obligation Anglo American had to take actions that benefit society.

social responsibility

Refer to Anglo American. The miners who work for Anglo American are examples of ____.

primary stakeholders

Refer to Gap. Who in the following list are the primary stakeholders for Gap?

its customers

Refer to Gap. Gap was ignoring its discretionary responsibilities to society when it ____.

ignored the terrible treatment of overseas workers in the clothing industry

After earning $8 billion in profit, Royal Dutch/Shell decided to strive to double its profits within the next five years. Which classical management function would be instrumental in achieving this goal?

planning

The use of ____ in planning produces a false sense of certainty and is often cited as one of the major pitfalls of planning.

assumptions

Which of the following is a possible outcome of planning?

Planning may lead to a mechanistic organizational chart.

The last step in effective planning is to ____.

maintain flexibility in planning

According to the S.M.A.R.T. guidelines, goals should be ____.

timely

Which of the following is a commonly used method for increasing goal commitment?

encouraging worker participation in goal setting

Which of the following is a commonly used method for increasing goal commitment?

make goals public

A manufacturer of suntan lotion could set a(n) ____ goal to increase revenues by 8 percent over the next five years and a(n) ____ goal to increase sales next June in the Miami Beach area by 3 percent.

distal; proximal

____ can help organizations to maintain flexibility as they plan.

options-based planning

____ planning keeps options open by making small, simultaneous investments in many alternative plans.

options-based

For options-based planning to work, the organization must ____.

have slack resources

Top management is responsible for developing long-term ____ that make clear how the company will serve customers and position itself against competitors in the next two to five years.

strategic plans

____ is responsible for developing strategic plans that make clear how the company will serve customers and position itself against competitors in the next two to five years.

top management

A(n) ____ is a statement of a company's purpose or reason for existing.

vision

What type of planning would be used to create the festivities necessary to celebrate the 100-year anniversary of a furniture manufacturer?

single-use plan

Who is primarily responsible for developing operational plans?

lower-level managers

There are three kinds of ____ plans. They are single-use plans, standing plans, and budgets.

operational

In case of a fire, most organizations have a series of actions that must take place beginning with notifying the fire department and include evacuating buildings. What kind of a standing plan is described in this example?

procedures

____ are types of standing plans.

policies and procedures

____ are standing plans that indicate the specific steps that should be taken in response to a particular event.

procedures

Budgets are an example of ____ planning.

operational

New employees were instructed never to wear loose-fitting clothes when working around the canning machine. What kind of a standing plan is described in this example?

policies

____ is the process of choosing a solution from available alternatives.

decision making

____ is a systematic process of defining problems, evaluating alternatives, and choosing optimal solutions.

rational decision making

Which of the following is one of the six steps in the rational decision-making process?

introduce the decision to those who will be impacted by

In the 1960s, Coca-Cola executives in Atlanta learned there was a bottler in the Colombian jungle that was bottling pirated Coke in dumped bottles. Tthe company recognized this unauthorized bottler as a(n) ____.

problem

____ occurs when managers choose an alternative that is good enough, rather than the best possible alternative.

satisficing

Groupthink occurs in ____.

highly cohesive groups where there is a great deal of pressure to agree with each other

____ is the emotional reaction that can occur when disagreements become personal rather than professional.

A-type conflict

The ____ approach to decision-making is a method in which an individual or a subgroup is assigned the role of a critic.

devil's advocacy

Refer to Krispy Kreme. How does Krispy Kreme benefit from planning?

Planning gives direction to managers and employees.

Refer to Krispy Kreme. The company’s goal to open six new Krispy Kreme stores in the next six months in British Columbia where it already has a well-established reputation would be an example of a(n) ____ goal.

proximal

Refer to Krispy Kreme. The company’s goal to never reveal its secret recipe to anyone outside the company is an example of a(n) ____ goal.

distal

Refer to Yuengling. In the first stage of the planning process for Yuengling, it should have ____.

developed goal commitment to customer satisfaction

A sustainable competitive advantage exists for an organization when other companies have tried unsuccessfully to duplicate the advantage and ____.

those companies have, for the moment, stopped trying to duplicate the advantage

The first step in the strategy-making process is to ____.

assess the need for strategic change

In a situational analysis, a strategic group is a group of ____ that top managers choose for comparing, evaluating, and benchmarking their company's strategic threats and opportunities.

other firms within an industry

The ____ is a portfolio strategy that managers use to categorize their corporation's businesses by growth rate and relative market share. This strategy helps them to decide how to invest corporate funds.

BCG matrix

Deutsche Bank became the world’s largest bank through mergers with Bankers Trust, a transatlantic banking operation. Since both banking companies had similar core capabilities, this would be classified as an example of ____.

related diversification

The research on diversification in portfolio management indicates that the best approach is probably ____.

related diversification

A ____ strategy is a broad corporate-level strategic plan used to achieve strategic goals and guide the strategic alternatives that managers of individual businesses or subunits may use.

grand

McDonald's uses a ____ strategy (a kind of grand strategy) as it increases its profits in France by offering uniquely French products such as Croque McDo, the McDonald's version of a popular French grilled sandwich.

growth

Companies often choose a ____ strategy when their external environment doesn't change much or after they have struggled with periods of explosive growth.

stability

The purpose of a ____ strategy is to turn around very poor company performance by shrinking the size or scope of the business.

retrenchment

The ____ strategy is analogous to pruning flowers.

retrenchment/recovery

Significant cost reductions, layoffs of employees, closing of poorly performing stores, offices, or manufacturing plants, or closing or selling entire lines of products or services would be characteristic of a ____ strategy.

retrenchment

A(n) ____ strategy is a corporate strategy that addresses the question "How should we compete in this industry?"

industry-level

Which of the following is NOT one of the five industry forces that determine an industry's overall attractiveness and potential for long-term profitability?

existing complementary products

Glassmaker AFG Industries positions itself as the primary supplier of glass used in microwave doors, shower doors, and patio tables. What type of a positioning strategy does the glass manufacturer use?

focus

An organization which is a ____ in terms of its adaptive strategy would NOT follow a consistent strategy.

reactor

Which of the following organizations are most directly in competition with each other?

FedEx and UPS

From a competitive standpoint, ____ means that the strategic actions your company takes can probably be matched by your direct competitors.

resource similarity

Refer to The Rolling Stones. Because other music groups cannot duplicate the value the Rolling Stones are providing to customers, the band can be said to have a(n) ____.

sustainable competitive advantage

Refer to The Rolling Stones. When compared to other musicians, The Rolling Stones have demonstrated that they have a ____ when it comes to operating as a business.

distinctive competence

Refer to The Rolling Stones. What kind of positioning strategy does Rolling Stones, Inc. use?

differentiation

Exam #1

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