Exam 2

Refer to Amazon.com. CEO Jeff Bezos must wrestle with basic management issues such as how to get more done at Amazon with a minimum of effort, expense, or waste. In other words, Bezos must make Amazon more:

Coca-Cola and PepsiCo spent a total of $75 million to launch mid-calorie sodas, C2 and Pepsi Edge, banking on the low-carb trend. Carb-conscious consumers rejected the drinks en masse since one of their key tenets is avoiding refined sugar in any amount. The new brands grabbed a combined market share of less than 1 percent.  Coke’s and PepsiCo’s ____ would be responsible for determining that the product should be deleted from each of their product lines.

Which of the following management practices can be used by an organization that wants to create a competitive advantage through its employees?

Middle managers will most likely have to:

____ is defined as getting work done through others

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward employees and bolster morale during a sales-flattening economic downturn. Radeback is an example of a:

Eastman Kodak owns a company that manufactures dental radiation equipment. The company, which is run as an independent unit, has experienced excessive financial losses the last three years. The ____ for the company would be expected to develop the long-term plans needed to make the company profitable

Middle managers typically:

A ____ for a McDonald's fast-food restaurant would be responsible for placing orders for food and paper supplies and for setting up weekly work schedules

After Interstate Bakeries, the makers of Wonder bread, declared bankruptcy, their objectives were to increase its revenues by at least 5 percent and reduce its net losses by at least 80 percent. Which management function was used to set these goals and will help the company meet them?

A manager engaged in the management function of ____ is monitoring progress toward goal achievement and taking corrective action when needed

Connie O’Day is a middle-level manager for the publishers of Free Spirit magazine, a publication targeted to women who are not focused on finding a husband or maintaining a house and garden. She spends much of her day conducting interviews with groups of women to determine what they consider most important in their lives. She also keeps an eye on the sales and content of other women’s magazines. Which informational role does O’Day perform?

At the death of her husband, Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines. It was believed when she took the position that she would perform only ceremonial duties and would not want to be actively involved in the running of the company. In other words, it was assumed she would be a:

After six months as a manager, new managers typically believe their job is

Refer to Volkswagen. Bernd Pischetsrieder is an example of a:

Refer to Krispy Kreme. Krispy Kreme’s goal to open six new Krispy Kreme stores by 2009 in British Columbia where it already has a well-established reputation would be an example of a S.M.A.R.T. goal because it is ____.

Spiegel announced to the media that it was nearing the completion of its corporate restructuring and was one step closer to emerging from Chapter 11 status after filing its proposed joint plan of reorganization. According to Mintzberg, which managerial role would have been adopted in order to make this announcement to the media?

A manager striving to improve organizational ____ is accomplishing tasks that help fulfill organizational objectives

Groupthink occurs in ____.

    A department store is experiencing greater than usual shrinkage, and management wants it stopped. Middle management decided to hire a security company to study the problem and develop the best plan for dealing with it. Middle management have implemented a(n) ____ plan.

    Which of the following is the most specific type of standing plan?

What type of planning would be used to create the festivities necessary to celebrate the 100-year anniversary of a furniture manufacturer?

The ____ approach to decision-making is a method in which an individual or a subgroup is assigned the role of a critic.

A(n) ____ is a statement of a company's purpose or reason for existing.

    ____ is the emotional reaction that can occur when disagreements become personal rather than professional.

    One of the benefits of planning is how it ____.

    A(n) ____ lists the specific steps, people, resources, and time period for accomplishing a goal.

In the 1960s, Coca-Cola executives in Atlanta learned there was a bottler in the Colombian jungle that was bottling pirated Coke in dumped bottles. Since the soft drink company was at that time expanding globally and building its reputation on exacting production standards, Coke decided in the ____ stage of the rational decision-making process that it had to either bring some sort of legal action against the unauthorized bottler, ignore it, or buy it.

    Neither Chile nor Peru has a mass-market café culture, but that fact has not stopped Starbucks from trying to determine what can be done to make its coffee houses successful in those markets. By recognizing that people in these two South American countries do not drink coffee like people in the United States and that they should change this habit, Starbucks has begun a ____ process with problem identification.

    ____ occurs when managers choose an alternative that is good enough, rather than the best possible alternative.

    ____ is the process of choosing a solution from available alternatives.

    A(n) ____ is a standing plan that indicates the general course of action that should be taken in response to a particular event or situation.

    Budgets are an example of ____ planning.

    Neither Chile nor Peru has a mass-market café culture, but that fact has not stopped Starbucks from engaging in ____ to determine how best to expand into those markets.

    One of the benefits of planning is how it ____.

    A ____ exists when there is a gap between a desired state (what managers want) and an existing state (the situation that the managers are facing).

    For options-based planning to work, the organization must ____.

Project teams at E-Lab have designed a new over-the-counter cold medicine by studying the process of how people get sick; they have helped create a new station wagon for a major carmaker; and they have helped backpack maker JanSport design a completely new way of displaying its products in sporting goods stores. You can expect E-Lab’s project teams to be

The major drawback to the use of virtual teams is ____.

Team norms in an organization can create ____.

Which of the following kinds of team is always temporary?

Many orthopedic parts are almost identical in size and shape. Stryker Howmedica Osteonics in New Jersey used a semi-autonomous work group to develop Product Recognition Technology that makes sure parts are identified correctly and orders are filled correctly. This group would be classified as a(n) ____.

Refer to Mattel. During the first two weeks of its existence, the Mattel team was in the ____ stage as its members dealt with scheduling and similar concerns.

Which of the following statements about team compensation is generally true?

Which of the following statements about semi-autonomous work groups is true?

Teams can be broadly classified as either ____.

A group in Great Britain has been established to improve the employment, retention, and promotion prospects of blacks and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. This ____ team has two years to gather information and create a plan.

The kind of team known as a(n) ____ not only provides advice and suggestions to management but also has limited authority to make decisions and solve problems related to the major tasks required to produce a product or service.

As a member of a typical traditional work group, Joshua should expect to be responsible for ____.

Team rewards that depend on ____ are the key to rewarding team behaviors and efforts.

The highest level of team autonomy is found in ____.

Which of the following statements about social loafing is true?

Staying here means average wages of $15 per hour plus benefits, as opposed to $100 per week if the company moved. To cut costs and improve efficiency, the company's old assembly line is being replaced by a system of employees working in groups, with each person doing several jobs, and each trained to do the others' tasks. Allen-Edmonds' teams are using ____.

Often clients give team members extremely ambitious goals which the team members initially have no idea how to solve. In other words, project teams are given ____.

A group in Great Britain has been established to improve the employment, retention, and promotion prospects of black and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. By the ____ stage of team development, the group members will have resolved petty differences, developed friendships, and established strong group cohesiveness.

The USDOT has created a national team of tunnel experts to develop road tunnel engineering principles and maintenance practices in the United States through the use of telecommunications and information technology. This group of tunnel experts will comprise a(n) ____.

____ describes the average level of ability, experience, personality, or any other factor on a team.