Exam 2
Communication Studies 214 with Neal at University of Wisconsin - Oshkosh
About this deck
By: Liz Granberg
Textbook:
Looking Out, Looking In
Created: 2010-11-16
Size: 47 flashcards
Views: 86
Textbook:
Looking Out, Looking InCreated: 2010-11-16
Size: 47 flashcards
Views: 86
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Shultz's three Interpersonal Needs - CAB
1) Control
2) Affection
3) Belong
Plutchek's Emotional Wheel
1) Optimism
2) Love
3) Submission
4) Awe
5) Disappointment
6) Remorse
7) Contempt
8) Aggressiveness
Optimism
Anticipation & Joy
Love
Joy & Trust
Submission
Trust & Fear
Awe
Fear & Surprise
Disappointment
Surprise and Sadness
Remorse
Sadness & Disgust
Contempt
Disgust & Anger
Aggressiveness
Anger & Anticipation
Physiological Factors of Emotions
Strong emotions = strong physical change
Nonverbal Factors of Emotions
blushing, sweating, fidgeting
sometimes may cause negative emotions
Cognitive Interpretations
emotions react on cognitive level but activity is ambiguous
Verbal Expression
Not as affective as nonverbal
Culture
Individualistic vs Collectivistic
What does "love" really mean?
Gender
women are 10-15% more accurate in remembering emotions
biological sex is the best predictor of the ability
Guidelines for expressing emotions
1) Recognize your feelings
2) Expand your emotional vocab
3) Sharing multiple feelings
4) When and Where to express your feelings
5) Accepting Responsibility for our feelings
6) Being mindful of the communication channel
Difference between Facilitative Emotions and Debilitative Emotions
Facilitative - contributes to effective functioning
Debilitative - detracts from effective functioning
T/F Language is Symbolic
True
T/F Messages mean the same things to different people
False
3 Myth's Regarding Language
1) Meanings are in words
2) Every word has a single meaning
3) Ambiguity in language is always bad
Map/Territory Analogy:
A map is to a territory what language is to reality
Abstraction Ladder
Most Abstract --> most specific
You need to have a better attitude --> you need to quit complaining every time we have to work late or come in on weekends.
Static Evaluation:
Statements that imply or contain the word "is"
Subscripting reduces static evaluation
Syntactic Rules
Govern the grammar of language
tend to be noticed when violated
Pragmatic Rules:
govern the way speech work is in everyday interaction
even seen in email "WHAT THE HECK"
the way you say words
High vs Low Context culture
low- say what we mean, majority of info is carried in verbal messages
high - rely on cues to figure out what they mean, info carried in contextual cues (time, place, relationships)
T/F English language tends to be very polarized
True
I & You
"I" accepts responsibility
"You" expresses judgement
A complete "I" statement contains 4 elements:
-the other person's behavior
-your interpretation
-your feelings
-the consequences that the other person's behavior has for you
Fact-interference
conclusion arrived from an interpretation of evidence
Proxemics
study of the way people and animals use space
two dimensions- distance and territoriality
Chronemics
the study of how humans use and structure time
two kinds- monochronomic (strict schedules) - germans, N.A)
-polychronic (flexible schedules) - S.A, Arab)
Haptics
Study of Touching
plas a very important role in shaping hoe we respond to others
(lab with babies-touch is positive)
(waitress touch slightly)
paralanguage
nonverbal vocal messages
emphasizing a word, stammering "um, uh, well, so"
kinesics
body position and motion
body orientation, posture, gestures (different kinds-pointing when talking about something, bring arms in when cold) face is hardest to recognize emotions
Edward Hall 4 Zones of Personal Space (i purposely sit pretty)
1)Intimate distance
2)personal distance (handshake)
3)Social distance (meeting with a client)
4)Public Space
3 Listening Myths
1) Hearing and Listening are the same thing
2) Listening is a natural ability
3) We speak to a mass audience
4 Types of Listening
1) Appreciative (enjoy listening)
2) Discriminating (choosing what to listen to)
3)Evaluate (listening in order to make a choice)
4) Empathy (listening for feelings)
5 (or 4) Steps of Listening Process
1)Hearing
2)Attending
3)Understanding
4)Responding
5)Remembering
(not a 5th step but it is necessary in all 4 levels)
SIER Stages of Listening
Sensing
Interpretation
Evaluation
Reaction
Why we are poor listeners
Message Overload
Preoccupation
External Noise
Effort
Ineffective Listening
Pseudolistening
Stage-Hogging
Selective Listening
Insulated LIstening
Pseudolistening
giving the appearance of being attentive
-can often take more energy than real listening
Stage-hogging
turning the conversation to yourself
Selective Listening
responding only to parts that are of interest to you
insulated Listening
Avoiding info that may insult the listener
About this deck
By: Liz Granberg
Textbook: Looking Out, Looking In
Created: 2010-11-16
Size: 47 flashcards
Views: 86
Textbook:
Looking Out, Looking InCreated: 2010-11-16
Size: 47 flashcards
Views: 86
About StudyBlue
STUDYBLUE makes things that make you better at school.
Things like online flashcards with photos and audio.
Things like personalized quizzes and friendly reminders about when (and what) to study next.
Think of it as a digital backpack™: access to all of your study materials online and on your phone.
STUDYBLUE exists to make studying efficient and effective for every student, for free. Join us.
“I have used this website for three exams, and I see a huge difference in my test results.”
Naj
Naj