final ch9 missed

Information Systems 210 with Smatt at Texas A&M University

About this deck

By: Ashley Nettleship
Textbook:

Information Systems Today: Managing the Digital World (4th Edition)
Created: 2010-05-09
Size: 111 flashcards
Views: 20

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whats the prob with enterprise systems?

lack of integration

enterprise systems supporting business activities are ____

internally focused systems

how does enterprise systems support busn activities

support functional areas, business processes, and decision making w/i an organization

____ is added at every step of the enterprise system in supporting busn activities

new information (value)

____- receiving and stocking raw materials, parts and products

inbound logistics activities

___- order processing and/or amanu of end products

operations and manu. activities

___- distribution of end products

outbound logistics activities

___ activities- support of day to day operations ( for all functional areas)

admin activities

name 5 support activities

admin, infrastructure activities, human resource, tech. dev., procurement

___- implement hardware and software needed

infrastucture activitites

___activities- employee mgmt

human resource

____activities- design and dev. of applications to support the primary activities

tech. development activities

___ activities- purchasing of goods and services (inputs into the primary activities)

procurement activities

what sytem do externally focused applications use

value system

in externally focused applications info flows in a ___

value system

___- info received from another company

upstream info flow

___- info produced by a comp. and sent to another org.

downstream info flow

what does ERP stand for

enterprise resource planning

___- large centralized data respostitory

data warehouse

what are 3 imp. things to consider when choosing an ERP system

level of detail provided to mgmt, consistency of policies and procedures, and busn. requirements

what level strategy is CRM

corporate-level

what does CRM concentrate on?

the downstream info flow ( to attract potential customers and to create customer loyalty)

In CRM what do managers need to be able to monitor and analyze

factors driving customer satisfaction

Developing a cRM strategy is more than just __ and __; and there is __- wide changes

software purchase and installatin; enterprise-wide chaness

what are the 3 architecture types of CRM

operational, analytical, and collaborative

whats the front office systems type of CRM? back office?

operational, analytical

3 characteristics of operational CRM

sales forces automation
customer service and support
enterprise mktg automation

4 char. of analytical CRM

data warehouses
data minng and visualization
busn intelligence
ERP systems

what CRM does ERP systems fall under

analytical

____- methods and technologies to facilitate communication

collaborative CRM

which CRM deals with customers

collaborative

___- systems for customer interation and service

operational CRM

(t/f) operational CRM has access to complete info about customer

true

(t/f) sales force automation is a component of operational CRM

true

what is necessary in analytical CRM

continuous data collection and analysis

what is the key of collaborative CRM

CIC

what does CRM enhangce?

communication

what kind of activities is in supply chain mgmt

upstream activities

__- improvement of busn processes spanning organizational boundaries

supply chain mgm

what does supply chain mgmt focus on?

upstream info flows ( acceleration of prod. development and reduction of costs of raw material procurement)

what two functionds do SCM models support

supply chain planning and supply chain execution

__-- dev. of resource plans to support production

___- execution of supply chain planning

__- cost mimimization

efficiency

__- customer service maximization

effectiveness

whats an emerging SCM trend?

enterprise portals

what marketplace is enterprise portals

b2b

enterprise portal access point to what?

proprietary info

___- products from single supplier to many buyers

distribution portals

___- procurement of products b/t singles buyer and mult suppliers

procurement portals

3 types of portals for emerging SCM trends

enterprise, distribution, and procurement portals

whats in between distribution portals and procurement portals

trading exchanges

distribution portals have more ___ whereas procurement portals in related to more ___

buyers, suppliers

___- info systems that allow companies to intergrate info across operations ona company wide basis

enterprise systems

__- info systems being used to increase comp. advantage by supporting and/or streamlining busn processes

supporting busn activities

__- support functional areas bsn processes, and decision making w/i an org.

internally focused systems

externally focused systems aka

interorganizational system

__- flow of info thru a set of busn activities, info flows thru functional areas taht facilitate the internal activities of the busn

__- func areas w/i an org. that process inputs and produce outputs

4 core activities

inbound logisitcs, outbound logitstics, mkt and sales, customer service

__- info flows from 1 companies value chain to another

value system

___- applications that integrate busn activities across dep. boundaries

Enterprise resource planning

___- focuse of control over the computing systems and decision making regarding these systems, centrolized control or govern themselves

ERP control

___- support the imp. internal activities of the org. for producnig their products and services

ERP core components

3 ERP core components

financial mgmt, operations mgmt, HR mgmt

___- support primary external activities of the org. for dealing with suppliers and customers

ERP extended components

2 ERP extended components

customers relations mgmt and supply chain mgmt

___- corportae level strategy to create and maintain, thru the intro of reliable systems, processes and procedures, lasting relationships with customers by concentrating on the downstream info flow

Customer relations mgmt

CRM focuses on teh ___stream info flow

down

3 arch. of CRM

operational, analytical, and colaborative

___- includes the systems used to enable customer interaction and service

operations CRM

___- refers to systems for providing effective and efficient comm. with the customer from the entire org.

collaborative CRM

___- sustems that improve coordination of suppliers

supply chain mgmt

__-- refers to the producers of supplies that a comp. uses

supply chain

___- mult suppliers are involved in teh process of servicing a single org.

supply network

4 types of supply chain planning

demand planning and forecasting, distribution planning, production scheduling, and procurement planning

___- life of an IS from conception to retirement

systemds dev. life cycle

4 steps in the systems dev. life cycle

systems planning and selection
systems analysis
systems design
systems implentation and operation

___- collecting requirements, modeling data, processing, and logic

systems analysis

___- collecting info on how a proposed IS shld function

requirements collection

what does CSF stand for

critical success factor

What does SDLC stand for

systems dev life cycle

what does JAD stand for

joint application design

___- process used for requirements collection

join app design

___- understanding what data will be collected tools

modeling data

what is the entity relationship diagram used for

modeling data

__- software programming and testing; systems conversion, documentation, training and support

systems implementation and operation

__- transforming the ystem into a working comp system

software programming

__- testing of overall system to see whether it meets design requirements

alpha testing

__- testing of the capabilities of the system in teh user environment with actual data

beta testing

actual systems user does __

beta testing

software tester does __

alpha testing

___- process of decommisioning the current system and installing the new system n the org.

systems conversion

4 types of systems conversion

parrallel, direct, phased, and pilot

____ type of system conversion is when old stops one day, new is used the next

direct

____ type of system conversion is when entire new system is used in 1 location

pilot

____- execution of supply chain planning

supply chain execution

what does SCE stand for

supply chain execution

___- extent to which a comp. supply chain is focusing on minimizing procurement, productin, and transportation costs

supply chain efficiency

supply chain efficiency can sometimes be done by what

reducing cust service

___- extent to which a comp. supply chain is focusing on max cust service, regardless of procurement, prod and trans costs

supply chain effectiveness

___- BSB marketplaces that bring together comp. and their busn partners

enterprise portals

__- accces points thru which a busn partner accesses secured, proprietery info from an org.

enterprise portals

___- designed to automate the busn processes that occure before, during, and after sales have been transacted b/t a supplier and mult customers

distribution portals

___- designed to automate the busn processes taht occure be4, during and after sales have been transacted b/t a buring and mult suppliers

procurement portals

___- a data presentation standard first specified by the WWW consortium

extensible markup language

what does XML stand for

extensible markup language

___- allows designers of web doc to design their own tages, enabling the def. transmission, and validation and interpretation of data b/t applications and org.

XML

___- use of electromagnetic energy to transmit info b/t a reader and a processing device, or tag

radio freq identification

RFID

radio freq identification

___- streamline the flow of info b/t companies

interorganizational systems

____- functional areas that process inputs and produce outputs

core activities

____- flow of info thru a set of business activities

internaly focused systems:value chain

About this deck

By: Ashley Nettleship
Textbook:

Information Systems Today: Managing the Digital World (4th Edition)
Created: 2010-05-09
Size: 111 flashcards
Views: 20

About StudyBlue

“Simply amazing. The flash cards are smooth, there are many different types of studying tools, and there is a great search engine. I praise you on the awesomeness.”
Dennis