Lecture Notes for Apr 6, 2010

Chapter 13 1. Dynamics of Behavior 1. We bring our individual differences to work each day 2. Differences 1. Attitudes 2. Values 3. Personality 4. Behavior 3. Differences influence 1. How people interpret assignment 2. Whether they like to be told what to do or not 3. How they handle challenges 4. How they interact with others 4. Organizational Behavior 1. Want to understand human behavior 2. Understand individuals = be better managers 1. organizational citizenship (Good attitudes) 5. Attitudes 1. Cognitive: thinking 2. Affective: feeling 3. Behavior: intention to act 4. Changing Attitudes 6. Work-Related Attitudes 1. Job Satisfaction - Positive attitude about one's job. 1. Work matches needs & interests 2. Work conditions (& pay) are satisfying 3. Like your co-workers 2. Organizational Commitment 1. Try harder 2. Much better employees 3. Cognitive Dissonance 1. One of the components gets out of whack... all three components get out of alignment 7. Individual Differences: Perceptions 1. Perceptual Process 1. Select -> organize -> interpret 2. Brain has learned to select some stimuli and ignore others 2. Perceptual selectivity 1. Different people select different stimuli 2. Organize them into different patterns 3. Interpret them into different meanings 3. Perceptual Distortions 1. Stereotyping 2. Halo Effect 1. Creation of overall impression based on single attribute 3. Projection 4. Perceptual Defense 1. Dont see thing because you don't like them 4. Attributions 1. Internal & External 2. Fundamental Attribution Error 3. Self-Serving Bias 5. Personality and Behavior 1. Understand & predict behavior 1. Set of characteristics underly a relatively stable pattern of behavior (Said this 3 times) 2. Big 5 - Personality Concept most current today 1. Extroversion 2. Agreeableness 3. Conscientiousness 4. Emotional Stability 5. Openness to experience 2. emotional Intelligence 1. Self-awareness 2. Managing emotions 3. Motivating oneself 4. Empathy 5. Social Skill 6. Personality