Lecture_Slides_01-20-10 (1).pptx

Information Technology in the Healthcare Industry Michigan State University ITM 309 01/20/2010 Copyright © 2009 Appleseed Healthcare Resources Presentation Agenda Healthcare IT?Perception and Reality Role of IT in the Business of Healthcare ERP CRM Business Intelligence Example Applications Data Mining / Data Presentation Decision Support / Dash Boards Copyright © 2009 Appleseed Healthcare Resources Perception: Clinical Systems Cyber Knife Magnetic Resonance Imaging Surgical Robotics Reality: Clinical Systems and Business Systems Marketing - CRM Accounting/Finance Supply Chain Management ERP Human Resources Healthcare IT Copyright © 2009 Appleseed Healthcare Resources Role of IT in the Business of Healthcare IDN spends more than $1.7 Billion on goods and services annually Obtaining these goods and services IDN pays more than 1.2 Million invoices annually Generating 4.8 Million A/P lines The expense is booked to over 45,000 unique company #, G/L account code combinations 52% of the A/P lines reference a PO Initial Business Intelligence Considerations Is the system(s) from which the data will be extracted ?open?? Do the processes enabled by the systems deposit the requisite data elements? Data cleanliness? Free text capabilities? Industry standards? Key fields available for linking records in disparate systems? Copyright © 2009 Appleseed Healthcare Resources Copyright © 2009 Appleseed Healthcare Resources Copyright © 2009 Appleseed Healthcare Resources All indicators detail the growing implant expense issue Copyright © 2009 Appleseed Healthcare Resources Several views of the data have been provided Several graphical representations of the data are provided Several measures have been provided to focus the data So lets say we are meeting the Spine Surgeons and they want to see only their data? Copyright © 2009 Appleseed Healthcare Resources First we?ll select their data and view only the hardware So this, then prompts a question as to who is driving the trend Copyright © 2009 Appleseed Healthcare Resources We can view the data from the Surgeon?s perspective... Identifying the highest cost/case surgeons And looking at several presentations of the data Now lets say that we want to learn why surgeon Q has the highest average cost/case Copyright © 2009 Appleseed Healthcare Resources On the procedure view screen we can see what procedures are driving the cost And we can further interrogate the date by select patient demographics And we can further interrogate the date by select patient demographics And we can further interrogate the date by select patient demographics We can isolate only surgeon Q Copyright © 2009 Appleseed Healthcare Resources Should the discussion turn to Payor mix? Copyright © 2009 Appleseed Healthcare Resources ?or should the discussion turn to Vendor utilization? We have the data and the ability to interrogate the data real-time with the surgeons Copyright © 2009 Appleseed Healthcare Resources Copyright © 2009 Appleseed Healthcare Resources ?To conceive of knowledge as a collection of information seems to rob the concept of all its life?.Knowledge resides in the user and not in the collection. It is how the user reacts to a collection of information that matters.? Churchman, 1971 Information Technology in the Healthcare Industry Ed Hisscock ehisscock@appleseedhc.com 01/20/2010