MHR Exam 2 - Chapter 13

Management And Human Resources 300 with Kuzahara at University of Wisconsin - Madison

About this deck

By: Brooke Lewis
Textbook: Organizational Behavior: A Skills Based Approach
Created: 2010-11-14
Size: 14 flashcards
Views: 61

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attributes of change-capable organization

-link the present and future

-make learning a way of life

-actively support/encourage day-to-day changes

-ensure diverse teams

-encourage mavericks

-shelter breakthroughs

-integrate technology

-build/deepen trust

Kotter's 8 step model for organizational transformation

1. est. sense of urgency

2. form powerful guiding coalition

3. create a vision

4. communicate vision

5. empower others to act on vision

6. plan for/create short tern wins

7. consolidate improvements and produce more change

8. institutionalize new approaches

3 phases of Lewin's Change Process

1. unfreezing (minimizing resistance)

2. changing

3. refreezing (reinforce outcomes)

McKinsey's 7-S Model

structure

strategy

skills

staff

style

systems

shared values

5 common causes of resistance to change

self interest

uncertainty

lack of understanding and trust

differing perceptions (people differ on opinion about need for change)

lack of tolerance for change

Tactics to overcome resistance

-education and communication

-participation and involvement

-facilitation and support

-negotiation and agreement

-manipulation and co-optation

-coercion

logos

convincing another person to accept a change through reason, logic, data

ethos

convincing person to accept change through strength of your moral character and trust others have in you

-believe someone who demonstrates expertise, authoritativeness, trustworthiness

pathos

convincing others to accept change through emotional appeal

-e.g. participation, facilitation, emotional support, negotiating, compromising, compensating

burning platform

a dramatic, vivid demonstration that the current situation is unacceptable

Managing difficult transitions

clearly explain reason

explain way the transition is occurring

define what's over & not

identify who's losing what

acknowledge losses openly

accept signs of grieving

provide compensation for loss

help cope

mar ending

treat past w/ respect

plan for new start

learning organizations

people continually expand their capacity to create the results they truly desire, where new and expansive patterns of thinking are nurtured, where collective aspiration is set free, and where people are continually learning how to learn together

seven learning disabilities

i am my position

the enemy is out there (blaming others)

illusion of taking charge

fixation on events

parable of the boiled frog

delusion of learning from experience

myth of the management team

Developing learning organizations

learning leaders

leadership communities

learning infrastructures

learning cultures

About this deck

By: Brooke Lewis
Textbook: Organizational Behavior: A Skills Based Approach
Created: 2010-11-14
Size: 14 flashcards
Views: 61

About StudyBlue

“I have used this website for three exams, and I see a huge difference in my test results.”
Naj