Principles of Management Final

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By: Cody Falatic
Created: 2012-04-27
Size: 38 flashcards
Views: 36

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The power that managers have resulting from their personal positions within organizations is called the ___________ power.

a. referent

b. legitimate

c. reward

d. coercive

e. expert

B. legitimate

-power that comes from a formal position within an organization

True or False?

According to GLOBE research, a perfectionist leader is universally disliked.

False

It is the universally negative leader. They usually loners, asocial, non cooperative, irritable, non-explicit, egocentric, ruthless and dictatorial.

True or False?

Quality circles are now known as continuous improvement teams?

True

Self-managed teams have emerged out of what were called quality circles, now known as continuous improvement teams.

In the situation leadership model, as follower readiness increases from low to high, which of the following represents the order in which leaders' styles should progress.

A. Telling, participating, delegating, selling

B. Telling, selling, delegating, participating

C. Selling, telling, delegating, participating

D. Selling, Participating, delegating, telling

E. Telling, selling, participating, delegating

E. Telling, selling, participating, delegating

A ______ is defined as a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves accountable.

A. cross functional team B. group C. team

D. panel E. formal group

C. team

A team is defined as a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable

Carlie, Clarke and Armando met once a week for several months in the fall to decide how to reorganize their departments work spaces when the organization moved to a new building in January. This is an example of a

A. top management team B. problem-solving team

C. cross-functional team D. virtual team

E. continuous improvement team

B. problem-solving team

-knowledgeable workers who meet temporarily to solve a specific problem and then disband.

A data processing group is an example of a(n)

A. routine team

B. action team

C. advice team

D. production team

E. project team

D. production

-teams are responsible for performing day-to-day operations.

Yuan's team was not making much progress on the development of a new production process. Linnea was being very uncooperative; she did not agree with the direction Yuan was taking, so she hadn't helped with her part. This team is in what stage of the developmental process?

A. Performing B. Forming C. Adjourning

D. Storming E. Norming

D. Storming

a time of testing, individuals test the leader's policies.

True or False

Devil's Advocacy is a form of programmed conflict?

True

programmed conflict is designed to elicit different options without inciting people's personal feelings.

What are the two forms of programmed conflict?

Devil's Advocacy and The Dialectic Method

True or False

Avoiding conflict is never an appropriate response to conflict?

False

avoiding involves ignoring or suppressing a conflict. Appropriate when emotions are high and a cool down period is necessary.

True or False

Certain kinds of conflict can be beneficial for organizations.

True

negative conflict and constructive conflict, it is important to be able to distinguish between the two.

True or False

A maintenance role consists of behavior that fosters constructive relationships among team members.

True

-also know as a relationship - oriented role, consists of of behavior that fosters constructive relationships among team members

True or False

One's authority comes as part of one's job.

True

authority is the right to perform or command

True or False

Inspirational appeals are considered a soft tactic among generic influence tactics.

True

inspirational appeals attempt to build confidence by appealing to others' emotions, ideals, or values.

True or False

According to the University of Michigan leadership model, a manager who pays more attention to making work groups cohesive than productivity numbers would be described as socially-centered

False

the employee-centered behavior pay more attention to employee satisfaction and making work groups cohesive.

Javier, the CEO of a small travel company, treated company resources as if they were his own, and his employees even better. He cared about the staff deeply and even organized international volunteering activities to promote their growth. Javier could be described as which type of leaders?

A. Situational B. Servant C. Laissez-Faire

D. Shared E. Transactional

B. Servant

servant leaders focus on providing increased service to others.

Charismatic leadership is now considered part of ________ leadership.

A. transactional B. shared

C. laissez-faire D. servant

E. transformational

E. Transformational

In assessing how much situational control he has, a manager should consider which of the following?

A. Amount of Socialized Power

B. Subordinate Readiness

C. level of transformation

D. Amount of task structure

E. Ability of staff

D. Amount of task Structure

Communication is...

the transfer of information and understanding from one person to another

Which of the following is a step in the communication process?

A. Noise is eliminated from the message

B. The sender decodes the message

C. Possible receivers are considered

D. The message is transmitted through a medium

E. The receiver selects the medium

D. The message is transmitted through a medium

Yelena worked on a global team for an American company, and all her work had to be completed in her second language, English. Sometimes her teammates misinterpreted her meaning. This is an example of a(n) _______ barrier to communication.

A. decoding B. sender C. feedback

D. receiver E. encoding

E. Encoding

- a barrier in which the message is not expressed correctly

Most people tend to _______ when conveying bad news or negative feedback.

A. smile B. Avoid eye contact

C. nod their heads D. lean forward

E. yawn

B. Avoid Eye Contact

True or False

An audience is unlikely to remember more than a few points during a speech.

True

you should remember to pick only a few points and cover those few points during a speech.

True or False

Texting and checking one's email during group meetings has become commonplace and accepted in the workplace

False

True or False

Vertical communication is the flow of messages down the hierarchy; bosses communication with subordinates.

False

-vertical communication is the flow of messages up AND down the hierarchy within the organization.

True or False

Folding one's arms can be interpreted as defensiveness.

True

closed body positions can all represent defensiveness

Channels of communications that follow the chain of command and are considered as official are termed....

A. formal B. prescribed C. vertical

D. horizontal E. external

A. Formal

Which of the following is a primary function of management?

A. Communicating B. organizing

C. cooperating D. globalizing

E. influencing

B. organizing

_____ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.

A. Measuring B. controlling C. organizing

D. leading E. planning

B. Controlling

Which of the following standards is the most difficult to measure directly?

A. an increase in insurance policies sales moth to moth

B. stable material costs

C. more effective teamwork

D. 0.5% of products rejected for poor quality

E. reduced energy costs compared to the same month last year

C. More effective teamwork

At UPS, delivery _______ vary according to whether a route is urban, suburban, or rural in nature.

A. RATER sales B. ration analyses C. standards

D. PDCA cycles E. strategy maps

C. Standards

Some managers use _______, which provides for indicators with which organization can set goals and measure performance.

A. the balanced scorecard B. a strategic map

C. measurement management

D. a strategic scorecard

E. evidence-based management

A. the balanced scorecard

- this scorecard established goals and performance measures according to four perspectives or areas - financial, customer, internal business, and innovation and learning

True or False

Managers should develop control standards when they are developing strategic plans.

True

True or False

Reduced cycle time means a reduction in steps in a work process

True

True or False

TQM assumes that, if given empowerment, employees will focus on strategic goal setting.

False

The people will focus on quality not strategic goal setting.

True or False

A variable budget allow the allocation of resources to vary in proportion with various levels of activity.

True

The conflict-handling style in which a person allows the desires of another to prevail is knows as...

A. forcing B. accomodating C. avoiding

D. collaborating E. compromising

B. accommodating

-allowing the desires of the other party to prevail

About this deck

By: Cody Falatic
Created: 2012-04-27
Size: 38 flashcards
Views: 36

About StudyBlue

“I have been getting MUCH better grades on all my tests for school. Flash cards, notes, and quizzes are great on here. Thanks!”
Kathy