Test 3
Management 300 with Henry at University of Alabama - Tuscaloosa
About this deck
By: Perrin Williams
Textbook:
MGMT4 (with Management CourseMate with eBook Printed Access Card)
Created: 2012-04-17
Size: 26 flashcards
Views: 41
Textbook:
MGMT4 (with Management CourseMate with eBook Printed Access Card)Created: 2012-04-17
Size: 26 flashcards
Views: 41
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Maslow's Hierarchy of Needs
1. Physiological Needs
2. Safety Needs
3. Social Needs
4. Esteem Needs
5. Self-actualization Needs
2. Safety Needs
3. Social Needs
4. Esteem Needs
5. Self-actualization Needs
Alderfer's ERG Theory Needs
- Existence--Safety and physiological
- Relatedness--Belongingness
- Growth-- Esteem and Self-actualization
McCelland Learned Needs
1. Affiliation
2. Achievement
3. Power
Intrinsic Rewards
The natural rewards associated with performing a task or activity for its own sake
Extrinsic Rewards
Tangible and visible to others and are given to employees contingent on the performance of specific tasks or behaviors.
Equity Theory
The theory of motivation that that people will be motivated at work when they perceive that they are being treated fairly
Reinforcement Theory
A motivation theory that positive and negative reinforcers motivate a person to behave in certain ways
Leaders vs. Managers
Leaders: doing the right thing; vision, mission, goals, objectives; challenge the status quo; long-term view
Managers: doing things right; productivity and efficiency; preserves of status quo; short-term view
Blake-Mouton Leadership Grid - Concern for Task
- Getting the Job Done
~ plans and defines job to be done
~ assigns task responsibility
~ sets clear work standards
~ urges task completion
~ monitors performance results
Blake-Mouton Leadership Grid - Concern for People
~ acts warm and supportive
~ develops social rapport
~ respects feelings of followers
~ sensitive to follower's needs
~ show trust in followers
Matrix used to identify 5 leadership styles based on concern for
- people
- production / task
Fielder's Contingency Theory
In order to maximize work group performance, leaders must be matched to the situation that best fits their leadership style
Position Power
Manager's official status in organization
Personal Power
Based on unique personal qualities a person brings to a situation
Sources of Position Power
1. Reward Power: Capability to offer something of value
2. Coercive Power: Capability to punish or reward
3. Legitimate Power: Organizational position or status confers the right to control those in subordinate positions
Sources of Personal Power
1. Expert Power: capacity to influence others because of one's knowledge or skills
2. Referent Power: capacity to influence others because they admire you and want to identify positively with you
Perception Filters
the personality, psychology, or experience-based differences that influence people to ignore or pay attention to particular stimulation
Grapevines
Arise out of informal communication networks such as the gossip and cluster chains - information flows freely and quickly through the organization
Coaching
Communicating with someone for the direct purpose of improving the person's on-the-job performance
Counseling
Communicating with someone about non-job-related issues
~ managers should not be clinicians
~ discuss specific performance problems
~ listen if the employee shares personal issues
Nonverbal Communication
Any communication that doesn't involve words; almost always accompanies verbal communication and may either support or contradict it
Data Mining
The process of discovering patterns and relationships in large amounts of data. Can be supervised or unsupervised
~ supervised: define search parameters
~ unsupervised: look for patterns
Productivity
= Outputs
_________
Inputs
A measure of performance that indicates how many inputs it takes to produce or create and output
Productivity
For Companies:
~ Higher ___ results in lower costs, lower prices, faster service, higher market share, higher profits
Partial Productivity
Outputs / Single Kind of Input
Multifactor Productivity
Outputs / (Labor + Capital + Materials + Energy)
About this deck
By: Perrin Williams
Textbook: MGMT4 (with Management CourseMate with eBook Printed Access Card)
Created: 2012-04-17
Size: 26 flashcards
Views: 41
Textbook:
MGMT4 (with Management CourseMate with eBook Printed Access Card)Created: 2012-04-17
Size: 26 flashcards
Views: 41
About StudyBlue
STUDYBLUE makes things that make you better at school.
Things like online flashcards with photos and audio.
Things like personalized quizzes and friendly reminders about when (and what) to study next.
Think of it as a digital backpack™: access to all of your study materials online and on your phone.
STUDYBLUE exists to make studying efficient and effective for every student, for free. Join us.
“I have been getting MUCH better grades on all my tests for school. Flash cards, notes, and quizzes are great on here. Thanks!”
Kathy
Kathy