Untitled Flashcards

About this deck

By: Julia McKeighen
Created: 2012-04-29
Size: 41 flashcards
Views: 12

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The power that managers have resulting from their formal positions within organizations is called _______ power.

legitimate

According to GLOBE research, a perfectionist leader is universally disliked.

False.

Quality circles are now known as continuous improvement teams.

True

In the situational leadership model, as follower readiness increases from low to high, which of the following represents the order in which leaders' styles should progress?

Telling, Selling, Participating, Delegating.

A____ is defined as a small group of people with complementary skills who are committed to a common purpose, performance goals and approach for which they hold themselves accountable.

Team

Carlie, Clarke and Armando met once a week for several months in the fall to decided how to reorganize their department work spaces when the org. moved to a new building in Jan. This is an example of a

problem solving team

A data processing group is an example of a

production team

Yuan's team was not making much progress on the development of a new production process. Linnea was being very uncooperative; she did not agree with the direction Yuan was taking, so she hadn't helped with her part. THis team is in what stage of group development?

Storming

Devil's advocacy is a form of programmed conflict.

True

Avoiding it is never an appropriate response to conflict.

False

Certain kinds of conflict can be beneficial for organizations.

True

A maintenance role consists of behavior that fosters constructive relationships among team members.

True

A strategy for staying ahead in the workplace of tomorrow is to focus on developing very specialized skills

False.

One's authority comes as part of one's job.

True

Inspirational appeals are considered a soft tactic among generic influence tactics.

True

According to the University of Michigan Leadership Model, a manager who pays more attention to making work groups cohesive than productivity numbers would be described as socially-centered.

False.

Javier, the CEO of a small travel company, treated company resources as if they were his own, and his employees even better. He cared about the staff deeply and even organized international volunteering activities to promote their growth. Javier could best be described as which type of leader.

Servant

Charismatic leadership is now considered part of_____ leadership

transformational

In assessing how much situational control he has, a manager should consider which of the following?

Amount of task structure

Communication is

the transfer of information and understanding from one person to another.

Which of the following is a step in the communication process?

The message is transmitted through a medium.

Communication Process 4 steps

Sender encodes message, selects medium

Message is transmitted through a medium

Receiver decodes the message

Receiver expresses reaction

Yelena worked on a global team for an American company, and all her work had to be completed in her second language, English. Sometimes her teammates misinterpreted her meaning. This is an example of a(an)______ barrier to communication.

Encoding

Most people tend to ____ when conveying bad news or negative feedback.

Avoid eye contact.

An audience is unlikely to remember more than a few points during a speech.

True

Among users of social networks, the more likely that person carefully monitors the content of the profile and who has access to it.

False

Texting and checking one's email during group meetings has become commonplace and accepted in the work place.

False

Vertical communication is the flow of messages down the hierarchy; bosses communicating with subordinates.

False up AND down

Folding one's arms can be interpreted as defensiveness.

True

Channels of communications that follow the chain of command and are considered as official are termed.

Formal

Which of the following is a primary function of management?

Organizing

____ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed

Controlling

Which of the following standards is the most difficult to measure directly?

More effective Teamwork

At UPS, delivery _____ vary according to whether a route is urban, suburban, or rural in nature.

Standards.

Some managers use _____, which provides four indicators with which organizations can set goals and measure performance.

The balanced scorecard.

Mangers should develop control standards when they are developing strategic plans.

True

Reduced cycle time means a reduction in steps in a work process.

True

TQM assumes that, if given empowerment, employees will focus on strategic goal setting.

False.

A variable budget allows the allocation of resources to vary in proportion with various levels of activity.

True

The most popular form of budgeting is known as zero-based budgeting.

False.

The conflict-handling style in which a person allows the desires of another to prevail is known as

accommodating

About this deck

By: Julia McKeighen
Created: 2012-04-29
Size: 41 flashcards
Views: 12

About StudyBlue

“I have used this website for three exams, and I see a huge difference in my test results.”
Naj