IKEA maximizes how many mugs they can fit on a pallet--thus therefore reducing their shipping costs also they can make more and lower their costs. (decreased costs=increased profits)
What does Operations focus on?
Operations management focuses on the design, operation, and improvement of processes used to deliver the firm's products and services.
What does OM emphasize?
Effectiveness and efficiency
How is America's West an example of efficient OM?
They reinvented the order of seating on their airplanes to be efficient instead of just seating passengers based on first class to couch. They boarded by aisle so they could board the plane faster therefore they were more time efficient.
What percent of employees in the US are in the service industry?
Can services include goods and can goods include services?
Yes, services w/ goods=restaurants, cable television.-- goods w/ services= software, xbox, any type of support for a good