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1. The study of organizational behavior is concerned with:
A. psychosocial, interpersonal, and organizational structure
B. psychosocial, interpersonal, and work design
C. interpersonal, group dynamics in organizations, and work design
D. psychosocial, interpersonal, and group dynamics in organizations
ANSWER: D, easy, K&C, pg.4
The study of individual behavior and group dynamics in organizational settings describes the content of study in:
A. organization theory
B. organization design
C. organizational behavior
D. organizational development
3. Which organizational variable(s) is (are) important to the study of group dynamics?
A. organization structure
B. role conflict & ambiguity
C. job taskD. hierarchy of authority
4. The description of an organization as clockworks in which human behavior is logical and rational would come from which level within the organization?
A. individual level
B. group or department level
C. organizational level
D. internal level
5. The description of an organization as more like a snake pit with daily conflict, distress, and struggle would come from which level within the organization?
A. group level
B. organizational level
C. individual level
D. department level
6. The FAA’s need to address change in air travel due tot he tragic events of September 11, 2001 reflect which metaphor of an organization?
C. snake pit
D. free flight
7. The snake pit metaphor of organizations would be reflected by which of the following?
A. the events of September 11, 2001
B. free flight
C. the increase in the number of passengers and the drop in airfares prior to9/11/2001
D. the FAA’s relatively poor safety record since the deregulation of the industry in1979
8. An internal perspective of human behavior tends to explain a person's actions in terms of:
A. job demands
B. personal value system
C. task design
D. organization communication channels
ANSWER: B, medium, K&C,pg. 6
All of the following are internal behavioral processes except:
10. The internal and external perspectives offer:
A. complementary explanations for human behavior
B. similar explanations for human behavior
C. conflicting explanations for human behavior
D. alternative explanations for human behavior
ANSWER: D, hard, synthesis& evaluation, pg. 6
11. When a manager states, "Mary is an outstandingemployee because she has a high need for achievement,” the manager is usingwhich explanation for Mary's behavior?
12. When Mary's manager states, "Mary is an outstandingemployee because she is paid extremely well", the manager is using whichperspective for Mary’s behavior?
13. Kurt Lewin may have best captured alternative explanationsfor human behavior when he state behavior is a function of:
A. theindividual personality and preferences for leadership style
B. theconsequences of compliant and deviant behavior within social groups
C. cultureand the systemic properties of the organization
D. theperson and the environment
ANSWER: D, medium, K&C,pg. 6
14. The science of human behavior and individual differencesis:
15. Culture and the study of learned behavior comprise thedomain of:
ANSWER: B, easy, K&C, pg.7
16. When Black & Decker placed a special emphasis on humanproductivity and efficiency through the application of organizational goalsetting and differential piece rate systems, they were borrowing ideas from thediscipline of:
ANSWER: D, medium, appl., pg.7
17. Research focusing on the effects of efficient cultures onorganizational performance and how pathological personalities may lead todysfunctional cultures highlights which disciplines contribution to organizationalbehavior?
18. The first discipline to take the modern corporation as theunit of analysis and emphasize the design, implementation, and coordination ofvarious administrative and organization systems was:
ANSWER: C, medium, appl., pg.7
19. The recent emphasis on sources and treatment ofhypertension with respect to occupational health and well being is an exampleof a contribution from which discipline?
ANSWER: A, medium, appl.,pg.7
20. The specific setting within which organizational behavioris enacted would be called the:
21. Which of the following is not an internal component of awork organization?
22. The task of an organization is reflected in its:
B. missionor purpose
23. In an open system the transformation or conversion ofinputs to outputs is accomplished with:
C. borrowedfinancial resources
24. The core technology of a university is its:
A. studentbrain power
B. library,laboratories, classrooms, and computer equipment
C. registrationand billing systems
25. A federal regulatory agency can be considered part of anorganization's:
B. labor market
C. externaltask environmentD. transformation technology
26. The use of a wide range of tools, knowledge, and/ortechniques used to transform inputs into outputs is called:
C. themissionD. the technology
ANSWER: D, medium, K&C,pg. 9
27. An organization’s suppliers, customers, and federalregulators is called the:
28. The human, informational, material, and financial resourcesof an organization system would be considered:
29. The beliefs and assumptions about people, work, and theorganization best reflects the:
B. overtpart of an organization
30. All of the following are aspects of the formal organizationexcept:
B. thefriendship/relationship between two employees
C. thehierarchical superior-subordinate authority relationshipD. the workflow sequence between two departments
31. The Hawthorne Studies uncovered the importance of:
A. theworkflow and scheduling of work for production efficiency
B. delegatingauthority downward and throughout the organization
C. theinformal organization and its impact on productivityD. viewing an organization as clockwork
ANSWER: C, medium, K&C,pg. 11
32. Enron represents which of following sectors?
A. themanufacturing sector
B. thegovernment sector
C. theservice sector
D. thenon-profit sector
33. Harley-Davidson best reflects which sector of the U.S.economy?
ANSWER: C, medium, appl., pg.13
34. The largest sector of the 9.3 trillion dollar U.S. economyis the:
A. manufacturingnondurable goods
B. manufacturingdurable goods
D. governmentpurchases (local, state, federal)
35. Which of the following best describes the American HeartAssociation?
ANSWER: A, medium, K&C,pg. 15
36. A leading force currently driving change at work is:
37. Success in international competition requires organizationsto be responsive to:
A. changesin demography
B. changesin the marketplace, ethnic, religious and gender diversity
C. changesin information technology
D. changesin wage structure
38. The four main driving forces creating and shaping changesat work include:
A. globalization,demography, diversity, ethics
B. globalization,technology, religiosity, ethics
C. globalization,technology, diversity, employee attitudes
D. globalization,technology, diversity, ethics
40. A significant aspect of total quality management is:
A. employeedriven suggestion systems
B. continuousimprovement and attention to customer needs
C. the useof computers
D. thesuboptimization of resource allocation
42. Globalization, workforce diversity, technologicalinnovation and __________ are fourinterrelated themes of importance for managing organizational behavior into the21st Century.
C. moraland ethical behavior
ANSWER: C, medium, analysis,pg. 19
43. Learning about organizational behavior can best bedescribed as a(n):
A. masteryof basic objective knowledge
B. developmentof specific skills and abilities
C. applicationof knowledge and skills
44. A questioning, probing attitude is at the core of:
45. Objective knowledge, in any field of study, is developedthrough:
B. pastpractices and training
C. a reviewof the relevant literature
D. basicand applied research
46. Acquisition of objective knowledge and skill developmentcan occur interactively through:
D. imitatingthe successful behavior of others
47. As an effective learner of organizational behaviorknowledge and skills, the student:
A. mustrely primarily on the group process
B. shouldnot experiment with new ideas and information
C. mustpassively accept the direction of others with more knowledge
D. mustaccept responsibility for his or her own behavior, actions, and learning
49. Developing skills is different from acquiring objectiveknowledge because it requires:
D. structuredpractice and feedback
48. Which of the following set of functional skills have beenidentified by the U.S. Department of Labor as necessary for success in today'sworkplace?
A. resourcemanagement, information management, and personal interaction skills
B. personalinteraction, critical thinking, and conflict management
41. Which of the following statements is most correct withrespect to total quality management?
A. Qualitycontrol is the responsibility of specialists who randomly perform quality checkson items as they leave the assembly line.
B. Qualityis a customer-oriented philosophy with important implications for virtually allaspects of organizational behavior.
39. The study reported in your textbook where a positiverelationship was found between TQM practices and financial performance alsofound that this relationship was influenced by which of the two following variables?
A. organizationalculture and CEO leadership
B. strongerstructural controls and structural exploration as it relates to implementationof TQM programs
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