When Coke combined Coca-Cola America with Minute Maid and Fountain into a single operating unit, it:
Performed a restructuring effort
The Real World feature in Chapter 15 discusses the restructuring efforts at GM, which have resulted in divisions now largely focusing on marketing and sales rather than operating concerns. This effort reveals:
An organization that is struggling after significant restructuring efforts
Organizational design is a process of specifying structural features of an organization. This process begins with:
The organization's goals
Which of the following contextual variables are LEAST controllable by the organization?
An organization chart shows:
Formal lines of authority and supervisor-employee reporting relationships
The process of constructing and adjusting an organization's structure to achieve its goals is:
When considering the importance of structure in relation to strategy, goals, mission and purpose statements, it is most accurate to think of:
Form follows function
The process of breaking organizational goals into tasks and dividing work is:
In their research on differentiation, Lawrence and Lorsch found all of the following dimensions reflected differentiation except:
The degree of differentiation most affected by employee's specialized knowledge, education, or training is:
The particular grouping of activities performed by an individual or the division of labor refers to:
When comparing the time orientation of a production supervisor and corporate president, the supervisor is more likely to concentrate on:
Weekly production targets
Departmentation on a college or university campus is most commonly based on:
Academic discipline or subject matter
Span of control defines:
The number of employees a manager supervises
Flat organization structures are characterized by:
High ratios of employees to supervisors
The thousands of State Farm Insurance Company agents' officers scattered throughout the United States are an example of:
Which differentiation could give an organization political and legal advantages in the market place?
Organization complexity would be considered greatest in which of the following organizations?
The difference between the authority and responsibility in the organizational hierarchy is called:
Lawrence and Lorsch suggest that an organization's complexity should mirror:
The complexity of the environment
Complexity (in terms of Lawrence and Lorsch) refers to:
The number of activities, subunits, or subsystems with the organization
While developing a telephone registration system, a large university encountered problems in making sure students were properly advised. Greater departmental integration became necessary. Which of the following integrative devises would be most appropriate and effective in solving the advising problem
Designation of a cross-departmental team to devise new advising procedures
Which of the following can function as a vertical and horizontal integrating device?
Management information systems
As an organization increases differentiation given increases in external complexity, it will need to increase efforts to:
Improve and/or increase integration
The process of coordinating the different parts on an organization is:
The strongest method of horizontal integration is through:
A highly bureaucratized organization, such as the Social Security Administration, exhibits all of the following characteristics except:
The extent to which work activities are defined and routinely performed the same way is known as:
The degree to which the organization has official rules, regulations, and procedures is called:
Which of the following departments would probably have the most flexible structure?
Research & development
A tall hierarchy of authority is usually associated with:
The Royal Bank of Canada decided to move is loan-processing work from headquarters to branch banks in order to avoid bottlenecks. This is an example of:
A Domino's pizza outlet is an example of a/an:
The faculty of a university compromised which of Mintzberg's fundamental elements of the organization?
A major league baseball team most closely approximates a/an:
A centralized form of organization that emphasizes the upper echelon and direct supervision under Mintzberg's configuration is:
The simple structure
The most organic form of organization under Mintzberg's structural configurations would be:
A moderately decentralized form of organization that emphasizes the technical staff and standardization of work process defines:
The machine bureaucracy
An automobile plant with routinized operating tasks should probably used what type of complementary structure?
The configuration that would best fuse interdisciplinary experts through ad hoc project teams and mutual adjustment is the:
NASA, which is composed of many talented experts who work in small teams on a wide range of projects, is probably organized as a(n):
Of the following, which is NOT a major contextual variable of organizational design?
Which of the following basic design dimensions would be most appropriate for decentralizing the decision making with an organization?
Formalization and specialization
The most appropriate measure of organization size when considering alternative structural design is:
Number of employees
In a small organization, supervision of employees and management control are most commonly done through:
Personal observation by the manager
When examining the relationship between size and basic design dimensions, small organization have more _______ than large organizations?
For an organization to take advantage of its larger size into the 21st century, it mist become:
Centerless with a global core
The tools, techniques, and actions used by an organization to transform inputs into outputs is called:
An organization's technology
According to Woodward's classification of different technologies of custom home building is:
Unit or small batch in nature
The introduction and use of computer-aided manufacturing and networked information and communication systems have been associated with all of the following except:
Greatly increased upward mobility or promotion opportunities
Woodward's classification theme of technology let to the conclusion that the more complex the technology, the:
More complex the administrative component of the organization needs to be
The organization approach must appropriate for a small batch type of technology would be:
Utilizing Perrow's framework of technology, problem analyzability refers to:
The amount and type of information needed to solve problems associated with the throughput
An organization with high task variability and unanalyzable problems should:
Have an organic approach to structuring
Mass customization is largely due to:
Advances in information technology and flexible manufacturing
Anything outside the boundaries of an organization is considered:
Conditions that include political considerations, broad economic factors, ecological changes, sociocultural demands, and government regulations are considered to be part of the:
The part of an organization's external environment which the organization claims for itself with respect to how it fits into its relevant environment is known as the:
The construct of environmental uncertainty is typically composed or assessed using which of the following set of variables?
Volatility, capacity, and complexity
A mechanistic structure is most reflected when:
Formalization is high, specialization is high, and centralization is high
Which of the following is competitive or market environments would be considered relatively stable?
An organization that faces considerable environmental uncertainty and rapid change is more likely to be successful with:
An organic structure
If an organization confronts a situation with scarce resources, large amounts of change, and many competitors, the situation would be considered one:
Of high environmental uncertainty
A business organization that continuously faces an environment of considerable uncertainty is more likely to pursuer a strategy and set of goals characterized by:
An organization pursuing a market differentiation strategy should have structural characteristics that include:
Moderate to high complexity and moderate centralization
Which of the following statements regarding the fir between structure and relevant contextual dimensions is NOT true:
The better the fit, the more structure will determine the strategy and goals of the organization
Which of the following statements regarding complexity and the strategic decision process is NOT true?
As complexity increases, the strategic process will be constrained by the limitations of top managers
All of the following are forces causing managers to go beyond traditional frameworks except:
Short product and organizational life cycle place considerable emphasis on:
Flexibility and efficiently
The manager's role in the context of shorter life cycles becomes:
One of creating congruency among various organization design dimensions to fit continuously changing markets and locations
The choice of structure for managing an international business is generally based on choices concerning which set of the following three factors?
Level of vertical differentiation; level of horizontal differentiation; and degree of formalization, specialization, standardization, and centralization
All of the following are basic design dimensions that have been affected by advanced information technologies except:
Complexity has decreased
In contrasting structural roles of managers today with managers of the future:
Future managers will encourage cross-functional collaboration and team development
To meet the conflicting demands of efficiency and customization, organizations need to:
Become dynamically stable
Emerging organizational structures will emphasize all of the following except:
Extensive vertical differentiation
All of the following are emerging structures discussed in your textbook except:
The organization using a weblike structure where some or all of their operating functions are contracted to other organizations would be called a:
A temporary set of organizations designed to come together swiftly to exploit an apparent market opportunity is called a:
Which of the following would NOT be a symptom of poor alignment between the structure and contextual variables of an organization?
High executive turnover
According to Stanley M. Davis, all of the following are features of a new economy due to emergence of digital technologies and globalization except:
The Science feature in Chapter 15 examined whether organization structure may moderate individuals' perceptions are experience of justice and fairness at work. Specifically, which of the following conclusions is most accurate?
The relationship between interactional justice and supervisory trust was stronger in organic structures
Canine Companions for Independence (CCI) best reflects which of the following?
Which of the following is NOT an important attribute of organizational culture?
Pervasiveness and endurance
A pattern of basic assumptions that are considered valid and that are taught to new members as the way to perceive, think, and feel in the organization is known as:
Organizational culture is most rooted in which of the following fields of study?
Which of the following include the three levels of culture identified by Edgar Schein?
Artifacts, values, and basic assumptions
The key to understanding culture through artifacts lies in:
Figuring out what they mean
The most visible and accessible level of culture is:
When a corporate president is the first employee to give blood during a corporate blood drive, this is an example of:
The employees of Stillwater Designs know that if monthly sales are higher than sales in the same month of the previous year that Steve Irby will cookout for the employees the following Friday. This would be a result of the CEO's use of:
When the president of your college or university awards scholarships at a banquet to high-achieving students, this is an example of:
Which of the following would NOT provide an indication of an organization's culture?
Number of products produced
An early fall semester convocation on your campus is considered a:
Rite of renewal
When Southwestern Bell emphasizes the importance of management training by kicking off classes using a high-ranking executive and has a graduation ceremony when classes are completed, they have utilized:
A rite of enhancement and a rite of passage
Which of the following artifacts has been argued to be the most effective way to reinforce values?
An example of a rite of enhancement is a/an:
Employee of the month award
The comment from a long-service employee to a recent hire, "That's the way we do it here," is an example of a
Everyday organizational practices that are repeated over and over defines:
A corporate logo is:
The "Hot Doughnuts Now" sign at Krispy Creme characterizes what artifact of organization culture?
"Leadership that epitomizes the stated standards of ethical behavior," a statement from the Levi Strauss Aspirations Statement is a/an:
A company's espoused values can be found in all of the following except:
Monthly financial statements
Which of the following statements is NOT true regarding values?
Values are the last and deepest level of culture
Values reflected in the way individuals actually behave are called:
Deeply held beliefs that guide behavior of organized members
According to Edgar Schein, the essence of culture is:
Which of the following is NOT a perspective that helps you understand the effects of culture?
The social creation perspective
Which of the following is NOT a basic function of corporate culture?
The building of strong corporate mentality and unquestioned employee support
The strong culture perspective states that organizations with strong cultures:
Perform better than other organizations
Strong cultures are thought to facilitate performance for three reasons. Which of the following is NOT one of those reasons?
Higher job satisfaction
The study by Kotter and Heskett reported in your textbook on the test of the strong culture hypothesis concluded:
Strong cultures were moderately associated with positive long-term economic performance
Strong cultures facilitate performance in all of the following ways except:
Insulating employees and focusing their attention away from the organization's environment
The fit perspective is useful in explaining:
The fit perspective of culture argues that:
A culture is "good" only if it fits the industry's or firm's strategy
An adaptive organizational culture is one that:
Encourages confidence and risk taking among employees
According to the study by Kotter and Heskett on adaptive cultures, the adaptive culture facilitates change to meet the needs of all of the following groups except:
The Science feature in Chapter 16 on what type of culture is most effective in Russia revealed:
Russian firms that developed an adaptive culture were more effective
What perspective of culture would you recommend to a firm that was going to compete globally?
The adaptive preference
Corporate leaders can greatly influence and shape organizational culture through:
Consistently demonstrating corporate values in measuring and rewarding employee performance
An unlikely basis for an organization's culture is:
The location of the organization's manufacturing and distribution facilities
According to Edgar Schein, leaders play crucial roles in shaping and reinforcing culture. Which of the following is NOT one of the elements considered important to a leader's management of culture?
How leaders develop strategy
"Enron Ethics" refers to the:
Gap between words and deeds
The process by which newcomers are transformed from outsiders to effective, participating members of the organization refers to:
Which of the following is NOT likely to be an element or activity of organizational socialization?
College major of new employees
Compatibility of individual and organizational value system is known as:
Employee performance expectations are normally made known through:
Communication of role demands
Anticipatory socialization takes place through:
Realistic job previews
The two types of congruence important to anticipatory socialization are:
Individual ability/job demand and individual values/organizational values
The two key concerns in the anticipatory socialization stage are:
Realism and congruence
All of the following are successful indications of socialization except:
Which of the following is most difficult to communicate and understand in socializing new employees?
The primary purpose of socialization is the:
Transmission of core values to new organization members
The primary purpose of socialization is the transmission of:
Core values to new members
The Walt Disney Company, know for its culture, uses all of the following to remind employees of the image they are trying to protect and the role they occupy except:
The focus of the organizational culture inventory is:
The underlying dimensions of the Kilmann-Saxton Culture-Gap Survey are:
Technical/human and time
The use of multiple methods to measure organizational change is known as:
Changing an organization's culture is difficult because:
Assumptions are deeply ingrained, even below consciousness
The assessing of cultural change can best be done through:
The burning of the policy manual in the parking lot of Continental Airlines reflected:
All of the above
The explanation of how AOL liked to handle weakened competitors, which was to “drive a knife in their heart,” revealed:
A culture clash between AOL and Time Warner
Which of the following is NOT a guideline for managers who want to create a global culture?
Prevent culture differences before they become a source of conflict
An ethical organizational culture can be developed through all of the following except:
Career management includes all of the following except:
An example of the subjective element of a career is:
Your perception of your potential in a chosen occupation
The pattern of work-related experiences that span the course of a person's life is known as:
Which of the following is NOT one of the attributes of the “new” career?
Organizational change agent
Discrete exchange means:
Explicit exchange of specified rewards in return for task performance
Occupational excellence means:
Continually honing skills that can be marketed across the organization
Which of the following is NOT characteristic of discrete exchange?
Corporate allegiance means:
Social relationships with corporate boundaries being actively encouraged
College graduates typically change jobs how many times in their first 10 years of work?
The best way to stay employed is to:
See yourself as being in business for yourself, even if you work for someone else
The best attitude toward change in the new work environment is:
To think of organizational change not as disruption to your work, but instead as the central focus of your work
Which of the following type of person will NOT be successful in the new career paradigm?
Energized by ambiguity
Newly hired managers flame out or fail within 18 months because they:
Fail to build good relationships with peers and subordinates
Which of the following statements best reflects the relevance of EI to career success in different cultures?
EI has been found to be important in many cultures
Peter Benton, former vice president at Johnson & Johnson, honed his emotional competencies by:
Getting feedback from his boss, peers, and employees
Almost 40% of new managers fail within the first 18 months because of:
A lack of human skills
According to Holland, all of the following are considered important personality types in choosing an occupation except the:
Which of the following is an incorrect match of Holland's personality types and occupations?
Realistic?.. Pro baseball player
An actuarial scientist is an occupation that matches Holland's personality of:
An assumption that drives Holland's theory is that people choose occupations:
Based on matches with their own personality
Which of the following organizational choice and entry conflicts is most favorable to the individual seeking a job?
Individual's attempt to attract the firm and the individual's choice of firm
According to the expectancy view to organizational choice, individuals choose organizations:
That maximize positive outcomes and avoid negative outcomes
Entry into organizations is complicated by a variety of conflicts. Which of the following is not considered a conflict important to organizational entry?
The conflict between the individual, the organization, and the individual's closest social group with respect to expectations regarding job type, career opportunities, and monetary rewards
A way of avoiding inherent conflicts between the individual and organization regarding job choice is:
Realistic job preview
“Why are manhole covers round rather than square?” would be a question you should expect if you interviewed with:
The realistic job preview of the organization corresponds to the ____ of the individual.
Giving potential employees a realistic picture of the job they are applying for means:
Giving both positive and negative information regarding the organization
RJPs result in all of the following except:
A person's most significant career achievements are likely to occur in the ______ career stage.
Which of the following would be INCORRECT concerning the four-stage career model?
The four stages are mutually exclusive
When examining career stages, Levinson has recommended that because work and life are inseparable, you should also take into account:
According to Levinson's life stages and career stages, middle adulthood is best associated with:
The advancement/maintenance stage
According to Levinson, an important personal life transition that includes beginning to separate from one's parents and becoming less emotionally and financially dependent occurs during the career:
The aspect of psychological contracting concerned with empathy, caring, and esteem may require what type of support for the newcomer?
An implicit agreement between an individual and an organization that specifies what each is expected to give and receive in the relationship is known as:
A psychological contract
A mentor who tells a new employee about the power structure in the firm is providing______ support
The person who most typically provides evaluative feedback to the newcomer employee is:
An immediate superior
Which of the following is NOT a stage that individuals go through when adjusting to a new organization?
Reality shock typically occurs during which stage in the adjustment of a newcomer to an organization?
During the early period of organizational entry and initial job placement, the primary stressor is:
The change and acquisition stage of organizational socialization occurs during the _____ career stage.
During the establishment stage, which of the following is NOT a noteworthy transition?
From independent to interdependent thinking
A successful transition from outsider to insider can be ensured if both the newcomer and the organization work together to smooth the way. During what phase or stage of the adjustment to a new organization should a newcomer prepare for reality shock and plan ways to cope with job stress?
In which stage or phase of adjustment to a new organization should newcomers set realistic goals and take credit for the successes that occur as they master the job?
Change and acquisition
Organizations should provide early job assignments that present opportunities to succeed for the new recruit during which stage of the adjustment to a new organization?
Otis Elevator has experimented with a program in which new hires. Regardless of their specific hob function, all complete a sic-week training course covering all aspects of the elevator industry. This information and training is especially recommended for which stage of adjustment for the newcomer?
Organizations should tie the newcomers rewards as explicitly as possible to performance during which stage of the adjustment to a new organization?
Change and acquisition
Individual reassess their goals and feel the need to make changes in their career dreams during which stage of the career model?
Which of the following is NOT an issue that is important to the advancement stage of the career stage model?
The expectation of most persons as they enter and experience the advancement career stage is that they will:
Progress through a series of hobs with increasing responsibilities and challenge and come part of management
Sequences of job experiences along which employees move during their career is known as:
An approach to building competencies by moving laterally through different departments or different project is:
All of the following are functions provided by a mentor except:
Which of the following is NOT an important characteristic that defines a good mentoring relationship?
Mentors should have high-level positions with the organization
A network ground and quad system is:
Used to facilitate the mentoring of minorities
The most difficult phase of a mentoring relationship is:
All of the following are stages of the mentoring relationship except:
If the separation phase of the mentoring relationship has been successful, what phase will occur next?
A relationship where both people have important career roles is called:
A dual-career partnership
The most common work-home conflict develops because of:
Family member illness
A relatively new source of work-home conflict is:
Need for eldercare
Work-home conflicts are typically first encountered during which phase of the career stage?
Flextime, compressed workweeks, work-at-home arrangements, part-time hours, job sharing, and leave options are all considered:
Alternative work arrangements necessary to manage work-home conflicts
The midlife transition occurs late in the advancement stage or early in the maintenance stage and includes all of the following except:
The concern that the aging of one's children tends to result in their leaving home for school or work and the onset of a grieving process
The frequent changing of jobs and organizations is known as:
The boundaryless career
Sustaining performance and becoming a mentor are two issues individuals need to address during:
The maintenance stage
An important issue for someone in the maintenance career stage is:
A common experience, or phenomenon, during the maintenance stage is:
All of the following are considered keys to the success of a formal mentoring program except:
Mentors should have high EQ scores
An essential activity of the withdrawal career stage is:
Self-perceived talents, motives, and values tat guide an individual's career decisions are called:
In which of the following career anchors does one desire freedom?
Autonomy and independence
Someone with a security/stability career anchor would prefer work as a/an:
Tenured college professor
An appropriate occupation/job for a person with a technical/functional competence anchor is:
According to the career research of Edgar Schein, career anchors are:
Self-assessed talents, motives, and values that guide career decisions
Given the most recent struggles confronting Coca-Cola, what type of change do you think is most appropriate?
All of the following are planned corporate changes except:
Responding to an increase in the excise tax on gasoline
Which of the following is NOT a term to describe the organizations that will succeed in meeting the competitive challenges that businesses face?
While downsizing can increase shareholder value by better aligning costs and revenues, the effective organizations are the ones that excel at:
Workout sessions at GE are designed to:
Make the organization faster, less complex, and able to respond effectively to change
Which of the following is NOT an external force that can stimulate the need for change?
Changes in employee's expectations
All of the following are part of globalizing an organization except:
Focusing on behavior rather than attitudes
Hartford Financial Services Group responded to the global challenge associated with economic imperialism in the British and Dutch markets by:
Offering a stock ownership plan that tied person fortunes to the success of the company
MTV has learned from Kellogg's "soggy corn flakes" experience that it is important to:
Reflect the local culture
Denny's undertook radical changes due to lawsuits based on racism. It subsequently implemented all of the following changes except:
A top manager who doesn't reflect the valuing of diversity will not get a bonus
Technological changes bring about profound change because they are not just changes in the way work is performed, but also resulted in:
Changes in work relationship and organizational structures
Most changes that encourage employees to become more ethical target what part of the organization?
An example of an internal force for changing is:
An increased grievance rate
When an organization moves to a radically different, and sometimes unknown, future state, they have made what type of change?
When the organization changes its mission, culture, goals, strategy, and structure it has:
Made a transformational change
When the organization makes a large-scale change such as moving to a new structure, the change would be considered:
A price adjustment in gasoline by an oil company in response to an excise tax increase is a/an ______ change.
A person who acts as the initiator and assumes responsibility for change management is called a/an:
The most massive scope of change is known as:
In a recent study focusing on middle managers as change agents, researches concluded that:
A higher number of change leaders were women
Internal change agents have certain advantages in managing the change process. Which of the following is NOT considered one of those stronger advantages?
They bring a fresh and new perspective to the change process because of their unique role
Outside change agents may be preferred by employees because they are viewed as:
Which of the following statements best reflects the scholarly position on the proper pace of change for organizations?
Researchers cant agree on which pace of change is most beneficial
Effective change leaders build strong relationship with all of the following except:
Between the team and key support staff
Change leaders within organizations tend to be all of the following except:
Middle aged, between the ages of 35-45
The Science feature in Chapter 18 focused on what things would help a team that has been asked to recommend and implement big changes to be most effective. All of the following were important to making a team more effective except:
Leaders providing task focus
The challenge of managing the change process involves:
Harnessing the energy of diverse individuals who hold a variety of views of the change
In a situation of significant organizational change, uncertainty or _____ may be prevalent.
Fear of the unknown
An internally initiated change can frequently stall or even be rendered unsuccessfully because of:
Fear of loss and the unknown are:
Reasons why individuals resist change
An empathetic and supportive approach to change would be most appropriate when:
Change is accepted but implementation is difficult because of job loss
A participative approach to overcoming resistance to change would be appropriate when:
Goals are compatible but several groups resist
All of the following are key strategies for managing resistance to change except:
The phrase "that which we created, we support" reflects which key strategy for managing resistance to change?
The introduction of US business practices after an acquisition is referred to as:
The managerial approach (intervention) for dealing with disorientation is:
An employee's reaction to change as disidentification involves:
Feeling of sadness and worry
Disidentified employees need to see that:
Work itself and emotion are separable
If an employee appears to be lost, confused, or unsure of their feelings regarding change, they have provided what type of behavior reaction to change?
The managerial intervention most appropriate for the disorientation reaction to change is:
Explanation and planning
When employees become disenchanted with a major change, supervisors should:
Neutralize their opposition and acknowledge their concerns
Breaking the psychological contract
The management approach to dealing with disidentification involves:
Counseling to assist in transfer of positive feelings from the old situation to the new situation
Your text provided an example where an oil and gas company that started ventures in Russia, and attempt to make changes, found that the very idea of change was alien to Russian managers. The Russian managers believe their job was to secure stability rather than change. The managerial response should be:
To confront the Russian managers with their reaction and draw them out so they can identify concerns that need to be expressed
Movement from the status quo is designated as _____ in Lewin's change process model.
In Lewin's force field analysis technique, the status quo can be viewed as a/an:
State of equilibrium
Lewin's model proposes that for change efforts to be successful:
The three-stage process should be completed
The final step in Lewin's change model is:
The establishment of new attitudes, values, and behaviors as the new status quo is consistent with what stage in Lewin's change model?
Is goal oriented and utilizes an organization-wide problem solving approach to change
All of the following are targets of diagnosis in organization development except:
Which of the following is NOT one of Levinson's areas for diagnostic analysis?
External stake holder groups and their views of the organization
All of the following are key questions to ask as part of the diagnostic process for change except:
What are the most effective lead variables for change?
An appropriate organization development technique when the organization is large and the objective is to reach as many employees as possible is:
A good organization development effort that can relieve role ambiguity and conflict is:
Management by objectives
When an outside consultant provides assistance to executives concerning their interpersonal skills, conflict resolution styles, decision approaches, and leadership styles, ____ is being used.
All of the following are group- or an organization- based development techniques except:
For survey feedback to be an effective method, certain guidelines should be used. Which of the following is not a guideline presented in your textbook?
Follow-through should be completed by an external change agent
Which of the following is NOT an individually targeted organization development technique?
Psychological contracting can be modified, improved, and clarified though:
Wachovia, the financial service provider, uses which of the following unique approaches to executive coaching?
Internal and external coaches
Action learning is an effective individual-focuses intervention that enhances:
Ethical considerations or concerns regarding the use of organization development include all of the following except:
Selection of members of the change team
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