T or F- managers succeed by focusing on fundamentals and knowing what's important?
T or F- the primary reason that companies fail is a change in the environment?
T or F- the four key elements that make the current business environment different from the past include globalization, technological change, the importance of knowledge and ideas, and collaboration across organizational "boundaries"?
t or f- a global company is headquartered anywhere, but the managers all come from the United States?
t or f- the internet can affect how and when people work
t or f- until recently the move to globalization was growing very quickly. Now the change from local to global has leveled off and countries are pushing back on global opportunities such that we may yet see a change back to localization?
t or f- globalization affects only large companies?
t or f- it can be said that technology both complicates things and creates new opportunities.
t or f- using personal technology such as a BlackBerry, means that you must be available all of the time to do the best job possible?
t or f- knowledge management is a set of practices aimed at discovering and harnessing the competition's intellectual resources?
t or f- the most precious resources of an organization are people's expertise, skills, wisdom, and relationships?
t or f- collaboration can occur between but not within organizations
t or f- better serving the customer can start with involving the customer more in company decisions, especially when it comes to discovering more about customer attitudes?
t or f- the key to company success is how much the industry in which it operates will affect society or how much it will grow?
t or f- the fundamental success drivers for an organization are innovation, quality, speed, and product delivery time?
t or f- innovation is the introduction of new goods and services?
t or f- if an organization does not innovate, it will die?
t or f- sometimes the most important innovation isn't the product itself but the way it is delivered?
t or f- quality is the excellence of your product (including goods and services).
t or f- total quality includes preventing defects before they occur?
t or f- today, customers value both the quality of physical goods and the quality of services?
t or f- while many companies customize their products, which customers like, this is not an aspect of quality?
t or f- service is the speed and dependability with which an organization delivers what customers want?
t or f- one dimension of service quality is making it easy and enjoyable for customers to experience a service or to buy and use products?
t or f- corporate speed often separates the winners from the losers in business?
t or f- "cost competitiveness" means pricing your products lower than all competitors' products?
t or f- managing competitive advantage includes delivering innovation, quality, service, speed, and cost competitiveness?
t or f- management is the process of working with people and resources to make profit at all?
t or f- to be efficient is to achieve organizational goals. To be effective is to achieve goals with minimum waste of resources?
t or f- efficiency is far more important than effectiveness in today's competitive environment?
t or f- the four traditionally functions of management include planning, organizing, leading and service?
t or f- the planning function can be described as delivering strategic value?
t or f- planning today is always a top-down function in which top executives establish business plans and tell others to implement them.
t or f- value is "strategic" when it contributes to meeting the organization's goals?
t or f- organizing is assembling and coordinating the resources needed to achieve goals?
t or f- in the future, organizing will include creating an organization chart and having a personnel department that administers plans, programs, and paperwork?
t or f- leading is taking care of all of the organizational items that occur so that your department moves forward.
t or f- controlling monitors performance and implements necessary changes?
t or f- to become an effective manager you should choose one or two of the four management functions and become expert in only those. An outstanding manager only needs to be proficient in one or two of the functions as he or she can hire others to do the remaining functions?
t or f- top managers are also called tactical managers since they must translate the general goals into specific objectives and activities?
t or f- frontline managers often have titles such as supervisor or sales manager?
t or f- the need for interpersonal and communication skills fades as a manager moves from the lower levels of an organization into the upper management arena?
t or f- as managers rise through an organization, they will probably rely less on their technical skills?
t or f- interpersonal skills are most important early in your career, whereas technical skills are important as you rise higher in the company?
t or f- being a manager is more like being the conductor or an orchestra than playing an instrument in it?
t or f- in today;s work environment, one should only focus on becoming a specialist, since jobs are becoming so specialized?
t or f- emotional intelligence involves the skills of understanding yourself, managing yourself and dealing effectively with others?
t or f- social capital is the goodwill stemming from your social relationships?
t or f- in managing your career, it is important to know that now, more than ever individuals will be accountable for their actions and for results?
which of the following is one of the key elements that make the current business landscape different from the past?
B. collaboration across organizational boundaries
successful CEO's know that the change from a local to a global marketplace is
globalization is an issue primarily for
E. all firms
which of the following statements about the Internet is true?
B. the Internet drives down costs
___ is the set of practices aimed at discovering and harness and an organization's intellectual resources - fully utilizing the intellects of the organization's people.
A. Knowledge management
which of the following statements about collaboration is true?
D. Collaboration is an important process of knowledge management
___ is the introduction of new goods and services.
___ is the excellence of your product.
which of the following is a way to measure quality?
E. all of the above can be used to measure quality
-- product performance
-- customer service
___ means giving customers what they want or need, when they want it.
___-- rapid execution, response, and delivery of results - often separates the winners from the losers.
cost competitiveness means that you
C. price you product of service at a level attractive to consumers
managing your costs and keeping them down requires being
which of the following statements about the sources of competitive advantage is true?
C. It is possible to improve quality and also enhance speed.
___ is the process of working with people and resources to accomplish organizational goals.
the key management functions include
A. Planning, leading, controlling and organizing
planning involves which of the following?
A. Analyzing current situations
___ is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals.
the Quilt Shop, Inc. periodically reviews the goals of the company. During the process, Quilt Shop managers analyze their current strategies as compared to their competitors, determine goals that they will pursue and decide upon specific actions for each area of the company to take in pursuit of these goals. With these actions the Quilt Shop managers are engaged in the the management function of
planning in the new business environment can also be described as
B. delivering strategic value
building a dynamo organization organization is another way of describing which function of management?
Scrappy Sales, Inc. a local recycling plant, recently embarked on an effort to increase coordination and cooperation within the company. During the process, Scrappy managers reviewed and specified job responsibilities, gouged jobs into work unites and re-allocated resources within the company. Scrappy managers were exercising the management function of
___ involves assembling and coordinating organizational resources
Augusto managers Brass Beauties. The factory has over 100 workers, three line managers and Augusto is the general manager. Augusto spends much of his time on the factory floor, speaking with the workers and line managers about how to be more effective and efficient, while at eh same time acting quickly to fulfill the needs of the ever-changing boat manufacturing industry. Augusto relies on the opinions of his people,views them as his most valuable resource.He is good at which management?
as one of the key management functions, leading focuses on a manager's efforts to
A. mobilize people to contribute their ideas
a manager's ability to stimulate people to be high performers is referred to as
when Johnny Jack, manager of Jack-Mack Enterprises realized that his plan to increase sales levels among associates was not producing the results he desired, he took quick action to make necessary adjustments. Johnny was exercising the management function of
___ involves monitoring performance and making necessary changes
through careful monitoring of the financial budgets of a firm, managers can detect potential problems in reaching their financial goals and take actions to reverse the problem. This is an example of the management function of
senior executives responsible for the overall management and effectiveness of the organization are called
C. strategic managers
the three levels of managers within large organizations are
E. top-level, middle-level, and frontline
Top-level managers focus on
A. long-term survival of an organization
___ managers are typically concerned with the interaction between the organization and its external environment
CEO, President, COO and Vice President are all titles typical of which level of management?
Which type of manager has responsibility for translating the general goals and plans developed for an organization into more specific activities?
E. Tactical managers
lower-level managers who supervise the operational activities of the organization are called
A. frontline managers
Tactical managers are often referred to as
B. middle-level managers
managers responsible for supervising the operations of an organization are referred to as
D. operational managers
operational managers play a crucial role in an organization because they provide
A. the link between managerial and non-managerial personnel
one of Cory Crowe's primary activities in hi career as a supervisor as Crowe Bird Food, Inc. is working with his middle-manager to carry out opportunities for new growth in the business (such as expanding into exotic bird foods) and developing the people who are actually manufacturing the food. Cory is most likely a(n)
A. frontline manager
titles such as forewent, sales manager, shift manager, or supervisor typically belong to a managers at what level?
as a manager at Get-Rich-Quick Investments, Claus Cloudy spends much of his time coaching young managers and making sure that needed information reaches the GRQ branches so they will be successful. Claus would best be described as a(n)
B. tactical manager
in smaller entrepreneurial firms an even in more adaptive larger firms, managers
D. have strategic, tactical and operational responsibilities
A(n) ___ skill is the ability to perform a specialized task that involves a certain method or process
which of the following represent skills that managers need?
B. Technical, interpersonal and communication and conceptual and decision
using a particular software program at an expert level, compilation of an accounting statement, and writing advertising copy are all examples of which type of skill?
which of Mintzberg's roles involves searching for new business opportunities and initiating new projects to create change?
which of Mintzberg's roles involves speaking on behalf of the organization?
which of the following rolls, as defined by Mintzberg is a decisional role?
the President of Delta Design, LLC attended the opening ceremony for a customer's new office complex. Which of Mintzberg's roles was the Predisent playing in this situation?
when a customer service manager works to diffuse a situation with an irate customer, which of Mintzberg's roles is he/she taking on?
B. Disturbance handler
___ skills influence a manager's ability to work well with people.
listening to employee suggestions, gaining support for organizational objectives and fostering an atmosphere of teamwork are all considered
B. interpersonal/communication skills
managers will utilize ___ skills with increasing frequency as they rise within an organization.
A. conceptual and decision
top management at Sunset Studios recognized a lack of employee enthusiasm about the new website. In fact there was a fair amount of infighting and blame around whom was responsible for the layout, given the entire firm considered itself to be tops in design and production. Sammy Sunset got the team together and engaged them in a lively discussion to determine how to change the website so that it reflected more of Sunset Studio's unique design ability. This problem identification skills are-
A. conceptual and decision
the importance of managerial skills is exemplified by which of the following statements?
E. interpersonal skills are important throughout a manager's career, at every level of management
the set of skills composed of understanding yourself, managing yourself and dealing effectively with others is called
C. emotional intelligence
which of the following is a component of emotional intelligence?
A. Making good decisions
a common complaint about leaders, especially those who are newly-appointed is that they lack which of the following?
which of the following is a recommendation for forging a successful career?
E. All of the above
-- be a specialist
-- be a self-reliant
-- be a generalist
-- actively manage your relationship with your organization
being self-reliant means
A. to take full responsibility for yourself, your actions, and your career
goodwill stemming from social relationships is called
B. social capital
when you view yourself as an employee and expect your employer to tell you what to do and give you pay and benefits, you are acting as a(n)
C. passive employee
actively managing your relationship with your organization includes managerial actions such as
E. doing all of the above
--delivering strategic value
--building a dynamic organization
--learning and changing
Scenario A. Naturally Yours, Inc is unique in that is has collaborated with its suppliers and largest potential customers to bring the clothing to market. The concept has been a huge success as the idea of sustainability is becoming more "main stream" especially in developed countries. The quick growth sales has lead Naomi and Yolanda, the company founders, to look to your consulting company for help in assuring the future success of the company.
Naomi and Yolanda want to maintain a strong competitive advantage in the organic clothing industry. They have consulted with you and have decided to maintain their urgent direction of continuing to produce new items targeted to new markets, such as children's clothing, in addition to the women's clothing items that were originally designed and produced by the company. Given the information in this scenario, which of the fundamental success drivers are they using?
Naomi and Yolanda have always focused on being efficient managers. What is the best advice you should give them, given the quick success they have had with Naturally Yours and the information provided in the scenario?
C. To continue their success they should maintain a clear focus on both effectiveness and efficiency especially while their company is experiencing such a high growth in sales.
as founders of the company, Naomi and Yolanda are best descried as
B. strategic managers
when hiring people who are beginning their management career and who will join Naturally Yours as entry-level supervisors to oversee the design and production of their clothing lines, Naomi and Yolanda should look primarily for which type of skills in these managers?
D. Technical skills
Scenario B. Suppose you are interviewing the CEO of a large company. The CEO is telling you about his/her job as a manager and how he/she spends time. Using the descriptions below, which function of management is the CEO most likely describing in each of the examples?
"Recently, i spent a great deal of time looking at how to define jobs and group jobs together to most efficiently utilize the employees in those jobs. other times, my focus is more towards financial resources."
"My days are filled with opportunities to ask if we are meeting our goals, wondering if things are going as we planned and making adjustments where needed."
"My job, for some part of each day is to empower our employees to think of things in new and different ways, not just to come to work and complete the tasks on a list."
"Every six months or so my senior management team and I meet to discuss the goals that will be achieved over the next years, and beyond. We then make sure we are clear on who will take responsibility to see that the appropriate actions are undertaken to achieve our goals within the time frame we set."
when the manager notifies the employees of the pending layoff, which of the roles described by Mintzberg is the manager of Puffy Treats performing?
When the manager deals with the angry employee, which of the roles described by Mintzberg is the manager performing?
C. Disturbance handler
when the manager attends the employee's wedding, which role is the manager performing?
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