effective communication is a fundamental aspect of job performance and managerial effectiveness
the transmission of information and meaning from one party to another through shared symbols is called decoding
the decoder initiates the communication process by conveying information to the receiver
one way communication is a process in which information flows in only one direction, form the sender to the receiver, but there is a feedback loop
when receivers respond to senders, alice becomes the sender and jim the receiver, two way communication has occurred
one way communication never becomes two way
true one way communication means not only that the receiver provides feedback, but also that the sender is receptive to the feedback
errors can occur in all stages of the communication process
perception is the process of receiving and interpreting information
filtering is the process of withholding, ignoring or distorting information
filtering is the process of receiving and interpreting information
because of filtering and perceptual differences, you can assume the other person means what you think he means or understands the meanings you intend
communication can be sent through a variety of channels, including oral, written and personal
written communication can be revised and provides a permanent record
email has become a fundamental tool of workplace communication, with the average corporate use handling 171 messages a day
blogs are used by individuals but are not used by the corporate world
web 2.0 is a set of internet based applications that encourage user provided content and collaboration
one disadvantage of electronic media is the difficulty of solving complex problems, which require more extended interaction
face to face decision making groups generally take less time, make higher quality decisions and are more satisfying for members than the use of computer aided communication for the same purpose
email is most appropriate for routine messages that do not require the exchange of large quantities of complex information
email messages are private property of the sender, not of the systems owner
deleting electronic messages, whether email, im or cell phone text messages, does not destroy them, they are saved elsewhere
email can be used in court cases to indict individuals or companies
a virtual office is amobile office in which people can work anywhere, as long as they have the tools to communicate with customers and colleagues
richer media are quicker and more personal, but allow less feddback
the best way for manager to confirm a meeting time with 10 employees is by phone
straight talk is important and pervasive among top level managers
as a leader, you will find that some of your toughest challenges arise when people do not want to do what has to be done
effective writing is more than correct spelling, punctuation and grammar
some good advice for writing memos and reports is o use a dictionary and a thesaurus and use as many fancy words as possible
using jargon always makes communication more ineffective
regardless of the receivers background, you should use the same language in your message
nonverbal messages can support or undermine the stated message
research suggests that facial expression and tone of voice can account for 90 percent of the communication between two people
the average japanese spends about twice as many hours per day in conversation as the average american
reflection is a process by which a person states what he or she believes the other person is saying
for managers, failure to listen not only causes managers to miss good ideas but can even drive employees away
in order to listen effectively, a person should focus on the facts and details and focus on the central ideas later
observation is dependent upon accurate interpretation
increased filtering occurs when there are fewer authority levels through which communication must pass
according to research, workers receive only about 65% of the info that is provided from the top of the communication chain
coaching is dialogue with a goal of helping another be more effective and achieve his of her full potential
effective coaching requires honesty, calmness and supportivness
frederick taylor would have considered open book management to be very effective managerial tool
the problems common in upward communication are vastly different than those for downward communication
horizontal communication is information between levels in the organization
employees in top performing companies spend more time in communicating with their peers, including socializing than employees of average companies
formal communications move only downward
the grapevine is the social network of informal communication
the grapevine can assist with helping new employees to learn their jobs
there is strong research evidence that the grapevine must be eliminated or formal communication efforts will be adversely affected
many executives today consider free access to information in all directions to be an organizational imperative, supporting boundaryless organizations
a boundaryless organization is one without office walls
components of the communication process include which of the following?
feedback and channel
the transmission of information and meaning form one party to another through the use of shared symbols is referred to as
an interference in the system of communication that blocks perfect understanding is referred to as
a process in which information flows in only one direction, form sender to receiver, with not feedback loop is referred to as
one way communication
which of the following is an example of one way communication
communication noise is
anything that interferes with the communication process
the process in which information flows in two directions with the receiver providing feedback and the sender is receptive to the feedback is referred to as
two way communication
one way communication is ______ than two way communication
easier for the sender
two way communication has occurred when
receivers respond openly to senders
which of the following is an example of two way communication?
the process of receiving and interpreting information is known as
which of these is the process of withholding or distorting information?
which of the following is a suggestion provided in the textbook for making a presentation to an audience who speaks a different language?
repeat each important idea
which of the following will reduce misperception in communication?
say what you dont mean along with what you mean
which of the following is the communication channel that includes reports and computer files?
which of these is an advantage of written communication?
it is a permanent record
oral communication incldues
face to face discussions
face to face discussions, telephone conversations and formal presentations are examples of
email is an example of which communication channel?
the memos and reports that a manager receives are examples of which communication channel?
posting text to a web site is called
a set of internet based applications that encourage user provided content and collaboration is called
disadvantages of electronic communication include which of the following?
lack of confidentiality
email messages are private property of the
hurling insults, venting frustration and otherwise breaching protocol using electronic communication is called
____ offices are also referred to as mobile offices
Manuel has recently been transferred to a new division where he's allowed to perform his work via a laptop computer and telephone modem. He sometimes works for days without ever going to the office. His new division appears to be utilizing
a mobile office in which people can work anywhere, as long as they have the tools to communicate with customers and colleagues is referred to as
a virtual office
the degree to which a communication channel conveys information is referred to as
the more information/cues a medium sends to the receiver, the _____ the medium is considered
which type of communication is the richest medium because it offers a variety of cues in addition to words?
face to face
which of the following communication channels would you use if you were responsible for announcing to your company that the annual public transit pass is now available to be used?
improving your sender skills includes which of the following?
which of the following is one of the ways to add power to your presentation
as a leader, some of your toughest challenges will arise when people do not want to do what has to be done. leaders have to improve their communication skills by utlizing their _____ skills
advertisers are known to state their message many times and in simple and informative ways during a single promotion. this is because they
are trying to be persuasive
effective writing requires
can create misunderstandings
which of the following suggestions can help a person send positive nonverbal signals?
avoid seperation in the seating arrangement and maintain eye contact
when a listener attempts to repeat and clarify what he or she believes another person is saying, the listener is
the process of reflection
facilitates accurate communication
the process by which a person states what he or she believes the other person is saying is referred to as
the flow of______ affects how well people perform
downward communication refers to the flow of information
from higher to lower organizational levels
the types of information sent downward in an organization might include
instructions about one's job
examples of ______ include manager giving an assignment to a secretary, a supervisor making an announcement to his subordinates and a company president delivering a talk to her management team
what term is given to the situation where employees are bombarded with so much information that they fail to absorb everything and relevant information is lost?
_____ is a problem in downward communication that occurs when messages are passed from one person to another and some information is left out is referred to as
problems with downward organizational communication include
what term is given to the situation where messages are passed from one person to another and some information is left out or distorted?
dialogue with a goal of helping another be more effective and achieve his or her full potential on the job is referred to as
when people have performance problems or exhibit behaviors that need to be changed, _____ is often the best way to help the person change and succeed
charing strategic plans and financial information with employees throughout the organization is referred to as
open book management
the practice of sharing with employees at all levels of the organization vital information previously meant for managements eyes only is know as
open book management
information that flows form lower to higher levels in the organizations hierarchy is referred to as
ohn Babcock was not having a good day. Something seemed to be wrong with the machine he was operating. It had never acted up like this before and John could not determine what the problem was. He knew that his boss would know, but John didn't want to admit to his boss that he couldn't figure it out himself - so he didn't tell her about it. This illustrates a common problem of organizational communication referred to as
upward communication refers to the flow of information
form lower to higher ranks in the organization
subordinates may filter information form their superiors for which of the following reasons?
to try to help their boss
among people in the same hierarchical level
coordination, conflict resolution and social supprt are all important functions of
direct contact among managers, integrative roles, task forces and project teams are all techniques for enhancing _____ communication
the official, organization-sanctioned episodes of transmission that are often prearranged and necessary for performing some task are referred to as
the social network of informal communication that helps people interpret the organization is referred to as
which if the following describes communications that are official, organization-sanctioned episodes of information transmission?
Swift Corporation is an organization where information is available as needed, moving quickly and easily enough so that the organization functions far better as a whole team than as separate parts. Swift Corporation can best be described as which type of organization?
an organization in which there are no barriers to information flow is referred to as
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