- California State University - Long Beach
- Communication Studies
- Communication Studies 432
- Chapter 2
Last Modified: 2011-06-28
Related Textbooks:Leadership: A Communication Perspective
*Management assumes people actually desire strict supervision s a means of insuring security. If workers are told what to do =, they can have little doubt that they are performing as expected.
*Emphasizes task supervision with little or no concern for individual needs
*Task oriented approach, leader focuses on methods for getting work done, little considerations is given to those doing the work
*Threats, punishment, supervision not necessary
*Personal commitment and pride are sufficient to unsure quality workmanship
*Argues average person seeks responsibility as an outlet for imagination and creativity.
*Approach emphasizes individual needs and organizational needs
*Focuses on unique characteristics of individuals performing tasks. Tasks not ignored, but viewed in terms of people involved.
-Set goals individually
-Engages primarily in one-way downward communication
-Controls discussion with followers
-Sets policy and procedures unilaterally
-Personally directs the completion of tasks
-Provides infrequent positive feedback
-Rewards obedience and punished mistakes
-Exhibits poor listening skills
-Uses conflict for personal gain
-Encourages follower involvement and participation in determination of goals and procedures
-Involves followers in setting goals
-Engages in two-way open communication
-Facilitates discussion with followers
-Solicits input regarding determination of policy and procedures
-Rewards good work and uses punishment only as last resort
-Exhibits effective listening skills
-Mediates conflict for group gain
-Allows followers free rein to set their own goals
-Engages in noncommittal, superficial communication
-Avoids discussion with followers
-Allows followers to set policy and procedures
-Provides suggestions and alternatives for completion of tasks only when asked to do so by followers
-Provides infrequent feedback of any kind
-Avoids offering rewards or punishments
-May exhibit either poor or effective listening skills
-does not directly participate in decision making
-Same as theory X management
-Same as theory Y management (page 51)
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