Receiving - taking in info Attending - devoting attention to the info we've received Understanding - interpreting Responding - communicating through feedback Recalling - remembering what was said in the conversation
What is sometimes a problem during the receiving stage?
Noise pollution, sounds that distract us from what is being said
Attending includes what process?
Mental bracketing, we put aside thoughts that aren't relevant to the current interaction
What kinds of feedback to we give during the responding stage?
Backchannel cues - nodding and making comments Paraphrasing - repeating or summarizing what the other person said to make sure you understand them
What aids recall?
mnemonics - devices that aid memory such as acronyms or phrases bizareness effect - we remember unusual information more readily than commonplace information