Receiving - taking in info Attending - devoting attention to the info we've received Understanding - interpreting Responding - communicating through feedback Recalling - remembering what was said in the conversation
What is sometimes a problem during the receiving stage?
Noise pollution, sounds that distract us from what is being said
Attending includes what process?
Mental bracketing, we put aside thoughts that aren't relevant to the current interaction
What kinds of feedback to we give during the responding stage?
Backchannel cues - nodding and making comments Paraphrasing - repeating or summarizing what the other person said to make sure you understand them
What aids recall?
mnemonics - devices that aid memory such as acronyms or phrases bizareness effect - we remember unusual information more readily than commonplace information
What are the five functions of listening?
Comprehend, support, analyze, appreciate, discern
Listening to comprehend
working to accurately interpret and store information, usually classes or other learning experiences
Listening to support
providing comfort for your conversational partner
Listening to analyze
carefully evaluating the message you're receiving; listening to people's tone to see if they mean what they say
Listening to appreciate
enjoying the sounds and sights you're experiencing
Listening to discern
focus on distinguishing sounds to gauge the situation