__________ refer(s) to all the work involved in creating the products of the project and the processes used to create them. a. Deliverables b. Milestones c. Scope d. Product development
Which tool or technique for collecting requirements is often the most expensive and time consuming? a. interviews b. focus groups c. surveys d. observation
A _____ is a deliverable-oriented grouping of the work involved in a project that defines the total scope of the project. a. scope statement b. WBS c. WBS dictionary d. work package
What approach to developing a WBS involves writing down or drawing ideas in a nonlinear format? a. top-down b. bottom-up c. analogy d. mind mapping
d. mind mapping
Assume you have a project with major categories called planning, analysis, design, and testing. What level of the WBS would these items fall under? a. 0 b. 1 c. 2 d. 3
Which of the following is not a best practice that can help in avoiding scope problems on information technology projects? a. Keep the scope realistic b. Use off-the-shelf hardware and software whenever possible c. Follow good project management processes d. Don't involve too many users in scope managem
d. Don't involve too many users in scope management
What major restaurant chain terminated a large project after spending $170 million on it, primarily because they realized the project scope was too much to handle? a. Burger King b. Pizza Hut c. McDonald's d. Taco Bell
Scope _____ is often achieved by a customer inspection and then sign-off on key deliverables. a. verification b. validation c. completion d. close-out
Which of the following is not a suggestion for improving user input? a. Develop a good project selection process for IT projects b. Have users on the project team c. Co-locate users with developers d. Only have meetings as needed, not on a regular basis
d. Only have meetings as needed, not on a regular basis
Project Management software helps you develop a ______, which serves as a basis for creating Gantt charts, assigning resources, and allocating costs. a. project plan b. schedule c. WBS d. deliverable
You can only enter duration estimates for work packages. True or False?
The term ____ describes a product produced as part of a project. a. deliverable b. end-product c. scope d. outcome
A ____ (1 word) is "a condition or capability that must be met or possessed by a system, product, service, result, or component to satisfy a contract, standard, specification, or other formal document."
The ____ approach is best suited to project managers who have vast technical insight and a big-picture perspective. a. analogy b. bottom-up c. top-down d. mind-mapping
____ involves reviewing the project charter, requirements documents, and organizational process assets to create a scope statement, adding more information as requirements are developed and change requests are approved. a. Defining scope b. Planning scope c. Controlling scope d. Verifying scope
a. Defining scope
The tasks in a WBS do not have to be developed as a sequential list of steps. True or false?
The project scope statement provides the basis for planning and managing project schedules, costs, resources, and changes. True or false?
________(2 words) involves formal acceptance of the completed project scope by the stakeholders.
Project managers often use the ____ approach for projects that represent entirely new systems or approaches to doing a job, or to help create buy-in and synergy with a project team. a. mind mapping b. analogy c. bottom-up d. top-down
A(n) _______(Acronym + 1 word) is a document that describes detailed information about each WBS item.
_____uses highly organized and intensive workshops to bring together project stakeholders—the sponsor, users, business analysts, programmers, and so on—to jointly define and design information systems. a. Use case modeling b. RAD c. JAD d. Prototyping
c. JAD (Joint Application Design)
____ involves defining and documenting the features and functions of the products produced during the project as well as the processes used for creating them. a. Verifying scope b. Defining scope c. Controlling scope d. Collecting requirements
d. Collecting requirements
____ is a process for identifying and modeling business events, who initiated them, and how the system should respond to them. a. JAD b. Use case modeling c. RAD d. Prototyping
b. Use case modeling
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