Process in which one party perceives that its interests are being opposed or negatively affected by another
Chart - X axis is concern for self. Y axis is cocern for others. (X,Y) Low Low is Avoid. Low High is Accomodate. High Low is Compete. High High is Collaborate. Middle Middle is Compromise.
Sources of Conflict
Ambiguous Rules - No rules set, or wrong rules set
Differentiation - different values/beliefs Incompatible Goals between people
All these are sources of _____?
Example of each Source of Conflict
SR - Don't have enough money to buy from manufacturer, then can't sell, then no profit CP - Bosses aren't communicating well with employees AR - No rules about work hours, no rules about dress code D - Didn't establish good values I - No goals 4 business
Do we any conflict in the workplace?
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