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transmittiong information through symbols, gestures, or behaviors
what are thress processes you engage in when communicating?
repeating back to the client in your own words what you think the client is telling you
time set aside at the beginning of the appointment to determine the results your clientis looking for
during the client consultation be prepared with what items?
a person who prefers elegant sophisticated clothing is cartorized as having what?
a client with young children who is not working outside of the home will most likely choose what?
a low maintance style
keeping thorough accurate consultation cards for your clients helps you to what?
build good client relationships
when scheduling a new client you should what?
allow extra time for a consultation
ideally, a special space should be set up for a consultation area equipped what what?
if you learn from your client that the client does their own color services at home you should ask?
how often and with what products
one of the most important aids to use in your consulation is what?
the best way to maintain information gained during a consultation is by ding what?
recording it on a consulation card
is always having the right answer a personal skill that will help contribute to your success?>
if your client arrives past the time considered lateness the best thing to do is what?
ask them to reschedule
the ultimate goal when dealing with an unhappy client is whate?
get them to pay for the service and return
one of the guidelines when dealing with dissatisfied clients is what?
finding out the specifics
calling on the manager to help with a client is what?
useful when all else fails
in addition to developing good personal skills with your clients it is important to what?
build relashionships with coworkers
being objective with your coworkers cuts down on what?
one of the responsibilites of the salon manager is what?
keeping the business running smoothly
when having a problem wit ha coworker approach your manager for what?
help solving the problem
to prepare for an employee evaluation do what?
do a self evaluation
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