Last Modified: 2011-10-24
specific, measurable, attainable, realistic, and timely
Refer to Krispy Kreme. Krispy Kreme’s goal to open six new Krispy Kreme stores by 2009 in British Columbia where it already has a well-established reputation would be an example of a S.M.A.R.T. goal because it is ____.
highly cohesive groups where there is a great deal of pressure to agree with each other
A department store is experiencing greater than usual shrinkage, and management wants it stopped. Middle management decided to hire a security company to study the problem and develop the best plan for dealing with it. Middle management have implemented a(n) ____ plan.
rules and regulations
Which of the following is the most specific type of standing plan?
____ is the emotional reaction that can occur when disagreements become personal rather than professional.
encourages people to work harder for extended periods
One of the benefits of planning is how it ____.
A(n) ____ lists the specific steps, people, resources, and time period for accomplishing a goal.
Neither Chile nor Peru has a mass-market café culture, but that fact has not stopped Starbucks from trying to determine what can be done to make its coffee houses successful in those markets. By recognizing that people in these two South American countries do not drink coffee like people in the United States and that they should change this habit, Starbucks has begun a ____ process with problem identification.
____ occurs when managers choose an alternative that is good enough, rather than the best possible alternative.
____ is the process of choosing a solution from available alternatives.
A(n) ____ is a standing plan that indicates the general course of action that should be taken in response to a particular event or situation.
Budgets are an example of ____ planning.
Neither Chile nor Peru has a mass-market café culture, but that fact has not stopped Starbucks from engaging in ____ to determine how best to expand into those markets.
encourages people to engage in behaviors directly related to goal accomplishment
One of the benefits of planning is how it ____.
A ____ exists when there is a gap between a desired state (what managers want) and an existing state (the situation that the managers are facing).
For options-based planning to work, the organization must ____.
members must learn to express themselves in new contexts
The major drawback to the use of virtual teams is ____.
Team norms in an organization can create ____.
Which of the following kinds of team is always temporary?
Many orthopedic parts are almost identical in size and shape. Stryker Howmedica Osteonics in New Jersey used a semi-autonomous work group to develop Product Recognition Technology that makes sure parts are identified correctly and orders are filled correctly. This group would be classified as a(n) ____.
Refer to Mattel. During the first two weeks of its existence, the Mattel team was in the ____ stage as its members dealt with scheduling and similar concerns.
Which of the following statements about team compensation is generally true?
Which of the following statements about semi-autonomous work groups is true?
Teams can be broadly classified as either ____.
A group in Great Britain has been established to improve the employment, retention, and promotion prospects of blacks and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. This ____ team has two years to gather information and create a plan.
The kind of team known as a(n) ____ not only provides advice and suggestions to management but also has limited authority to make decisions and solve problems related to the major tasks required to produce a product or service.
As a member of a typical traditional work group, Joshua should expect to be responsible for ____.
Team rewards that depend on ____ are the key to rewarding team behaviors and efforts.
The highest level of team autonomy is found in ____.
Which of the following statements about social loafing is true?
Staying here means average wages of $15 per hour plus benefits, as opposed to $100 per week if the company moved. To cut costs and improve efficiency, the company's old assembly line is being replaced by a system of employees working in groups, with each person doing several jobs, and each trained to do the others' tasks. Allen-Edmonds' teams are using ____.
A group in Great Britain has been established to improve the employment, retention, and promotion prospects of black and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. By the ____ stage of team development, the group members will have resolved petty differences, developed friendships, and established strong group cohesiveness.
____ describes the average level of ability, experience, personality, or any other factor on a team.
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