Which of the following is a reason teamwork can be more satisfying than traditional work?
All of these are reasons why teamwork can be more satisfying than traditional work.
The achievement of stretch goals is made easier when the team members have___.
Which of the following statements regarding cohesiveness is true?
Cohesive groups have lower turnover
A group in Great Britain has been established to improve the employment, retention, and promotion prospects of black and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. The group is trying to increase ___ within the fighting teams.
A team has finally matured into a fully-functioning team at the ___ stage of development.
The ___ is created to complete specific, one-time projects or tasks within a limited time.
Which of the following signs would indicate tat a team is too small?
The team finds it difficult to come up with ideas or generate solutions to problems.
Boeing's operation in Macon, Georgia was named one of the ten best manufacturing plants in North America by "Industry Week" magazine. The company maintains an employee involvement team to track the plant's goals and performance metrics. This team___.
provides advice to management concerning areas that needed change or improvements.
Which of the following kinds of team is defined as a permanent part of the organization's structure?
none of these
___ describes the average level of ability, experience, personality. or any other factor on a team.
E-Lab (the "E" stands for experience) has project teams perform field research for its clients. These project teams are composed of students of theology, actors, and musicians as well as the more traditional marketing experts and statisticians. Each member of the group is trained to conduct observational research, interview clients, and understand the marketing impact of what they learn. E-Lab uses___ to make its project teams more efficient.
___ are informally agreed-on standards that regulate team behavior.
Allen-Edmonds is keeping its shoe manufacturing business in the United States by investing in new machinery and creating new processes. The strategy is a gamble and the outcomes is uncertain. To cut costs and improve efficiency, the company's old assembly line is being replaced by a system of employees working in groups, with each person doing several jobs, and each trained to do the others' tasks. Allen-Edmonds is using___.
Team norms in an organization can create___.
all of these
Which of the following kinds of team is always temporary?
___ is the extent to which team members are attracted to a team and motivated to remain with it.
Which of the following is one of the stages that teams pass through as the develop and grow, rather than decline?
A leading coating and paints manufacturer established a team that resulted in a significant increase in plant availability and a decrease in plant downtime. Previously, the plant had lost considerable time daily because the assembly line had to be cleaned whenever the production schedule called for a different color, etc. to be produced. This team, which was composed of employees from several different departments, exemplifies a(n)___.
How are organizations using teams to help increase customer satisfaction?
by creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements.
Group cohesion tends to be relatively strong at the ___stage of team development.
E-Lab (the "E" stands for experience) has project teams perform field research for its clients. One team had to spend time riding in the back seat of a squad car, accompanying cops on drug raids as part of research for a new communications device for police departments. Another team studied how people get sick with a cold to create a new over-the-counter cold remedy. Often clients give team members extremely ambitious goals which the team members initially have no idea how to solve. In other words, project teams are given____.
In the stages of team development, a team moves from growth to decline during the____stage.
Which of the following statements about semi-autonomous work groups is true?
Semi-autonomous work groups have the authority to make decisions and solve problems related to the major tasks of producing a good or service.
A group in Great Britain has been established to improve the employment, retention, and promotion prospects of blacks and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. This ____ team has two years to gather information and create a plan.
Allen-Edmonds is keeping its shoe manufacturing business in the United States by investing in new machinery and creating new processes. The strategy is a gamble and the outcome is uncertain. To cut costs and improve efficiency, the company's old assembly line is being replaced by a system of employees working in groups, with each person doing several jobs and each trained to do the others' tasks. Allen-Edmonds' teams are using___.
One of the reasons items manufactured in Southeast Asia are imported into the United States less expensively is that workers are paid a small amount of money for each item produced. The manufacturers operating in Southeast Asia use what type of pay plan?
To ensure that sexual harassment laws are followed and not violated, companies should___.
do all of these
Job applicant for a position in a interior design company were given 10 swatches of fabrics of different color and textures, 30 different paint chips, and 6 different floor treatments. They were then told to select the best fabric, paint, and floor treatment for an office. What type of selection test was used in this example?
Which of the following provides employment counseling services for employees faced with downsizing?
A study in the construction industry found that when equipment is stolen from building sites, workers are the culprits 83 percent of the time. Which type of selection information would employers in the construction industry receive the greatest benefit from if their goal is to stop employee theft.
___ ask raters to rate the frequency with which workers perform specific behaviors representative of the job dimensions that are critical to successful job performance.
behavioral observations scales.
Darlene Jespersen worked in a sports bar. She was an outstanding employee, but she didn;t wear makeup because she felt it "took away her credibility" and interfered with her ability to be an effective bartender, which sometimes required her to deal with unruly, intoxicated guests. This changed when the sports bar implemented a "beverage department image transformation" program. Female employees were told they would be fired if they did not wear makeup. Jespersen contended that was an example of ___ because male employees did not have to wear makeup.
Which of the following is an internal recruiting method?
Aptitude tests are also called
specific ability tests
"References Etc" will pose as a prospective employer, call a prior employer on an employee's behalf, and find out what the former employer is saying. If the prior employer provides unsubstantiated negative information, then the job applicant___.
can sue for defamation.
Which of the following statements about performance appraisal is true?
Most employees and managers intensely dislike the performance appraisal process.
Which of the following statements about employee separation is true?
All of these statements about employee separation is true.
Which of the following statements about federal employment law is true?
The intent anti-discrimination law is to make factors such as gender, race, or age irrelevant in employment decisions.
Which of the following types of information would typically be collected as part of a job analysis?
all of these.
Which of the following is one of the way in which training can be evaluated?
all of these.
Which of the following statements about internet recruiting is true?
The internet allows companies to quickly reach large numbers of people.
Which of the following is a direct (rather than indirect) measure of job applicants' capability to do the job?
work sample tests
Which of the following is an example of an objective performance measure?
The first selection device most job applicants encounter when they seek a job are___?
application forms and resumes.
Former female employees of a national real estate brokerage firm claimed that they were subjected to lewd remarks, unwanted grouping and sexual propositions by male co-workers. According to their attorney, "The firm created a frat-house culture and then failed to do anything about it." Their suit claims the women were victims of___.
a hostile work environment
The U.S chemical industry faces a looming shortage of process operators and is hiring new ones as fast as it can. The average age of an effective process operator is 50. A wave of retirements among these highly qualified and experienced operators in coming years will create openings for as many as 10,000 operators in the chemical industry. The retirement of the current operators is an example of_____.
Which of the following is an external recruiting method?
Which of the following statements about employee turnover is true?
one of the best ways to discourage turnover is to link pay directly to performance.
Sharron Grant-Burton was a marketing director for Covenant Care, owner of skilled-nursing and assisted-living facilities. During a discussion of the fairness of the company's bonus structure with other marketing directors, Grant-Burton said she did not receive a bonus because her executive director "did not believe in them." Several days later, Grant-Burton was fired and told she had been terminated for a number of unspecified reasons, including her comments about bonuses. This is an example of a ____.
A family restaurant based in the English speaking providence of Ontario, was planning on opening a catering business in the French-speaking areas of Canada. This restaurant would need employees with which of the following dimensions of personality?
openness to experience
U.S.-based McKinsey and Co., the global consultancy, draws its consultants from more than 40 countries. A benefit of its global hiring is that is raises cultural sensitivity. In other words, this benefits McKinsey & Co by___.
Improving the quality of problem solving
the degree to which someone is organized, hardworking, responsible and achievement-oriented.
According to the text, ___- typically amount to more than 90 percent of employees' salaries.
The fastest-growing population group in the United States is
Recently, the cable television networks have bombarded viewers with a variety of shows based around teams that come in to redecorate homes and gardens in a very short time frame. Since these teams are typically made up of men and women of different ethnic backgrounds, age and physical capabilities, the fact they work so well with each other to accomplish the redecorating goal is an example of___.
In order to ensure that women have the same opportunities as for development and advancement as men, companies should___.
develop mentoring programs
Organizational plurality is consistent with___.
the learning and effectiveness of paradigm
When Suzanne Pogell wanted to learn to sail, she could not find anyone to teach her because men were the ones who sailed, and women were their crew. After mastering sailing, Suzanne started an all-women sailing school called Womanship as a sole proprietorship. The male sailors who would not teach her were exhibiting___.
What action can a medium-sized manufacturing company take if it wants to create a positive work environment; where every employee does his or her best work and individual differences are respected and not just ignored?
create a diversity program
When the world's biggest manufacturer of locks looked at its employee composition, it discovered that its workers were either over 50 or under 30 because the company had done little hiring during the 1980s and 1990s. ____ was needed to get these two groups to respect each other's work abilities.
The primary benefit of the ____ paradigm is that it generally brings about fairer treatment of employees and increases demographic diversity.
discrimination and fairness paradigm
which of the following paradigms for managing diversity mot only takes into account surface-level diversity but also focuses on integrating deep-level diversity differences such as personality, attitudes, beliefs, and values into the actual work of the organization?
the learning and effectiveness paradigm
For which of the following positions would be hiring organization be most likely to require someone who has high degree of emotional stability?
___ is the relatively stable set of behaviors , attitudes, emotions displayed over time that makes people different from each other.
In the nursing home industry, pairing two younger workers with and older worker creates more job opportunities for the older workers. Furthermore, this pairing could be a significant advantage in nursing homes where and older worker may have more sensitivity to aging problems. This would be an example of a type of mentoring called___.
With surface-level diversity, differences are immediately observable, easy to measure, and ____.
The term___ refers to the degree to which someone is cooperative, polite, flexible, forgiving, good natured, tolerant, and trusting
The glass ceiling is most closely associated with ___.
ethnic, racial, and gender discrimination
The world's biggest manufacturer of locks is part of a national program in which employers are encouraging workers to continue working as long as they are physically able. To help its aging workers, the lock maker has provided them with magnifying lenses that give them the vision acuity they need to work on small parts with a lock. These lenses are and example of___.
Affirmative action programs are typically designed to_____.
compensate for past discrimination
A key difference between affirmative action and diversity is that ____.
Diversity has a broader focus.
When At&t hired a female as its president, it was evidence that At&t does not have a(n)___ to prevent women from rising to leadership positions.
The ___ is a barrier that prevents women and minorities from advancing to the top jobs in an organization.
People with the Big Five dimension of ___ respond well under stress.
Which of the following is also called avoidance learning?
Feedback can lead to stronger motivation and effort if it___.
encourages employees to set higher, more difficult goals after the initial goals are accomplished.
The two parts of reinforcement are____.
Reinforcement contingencies and schedules of reinforcement
Driving in heavy traffic make Hal very anxious and sometimes angry. He leaves home earlier than usual one morning and doesn't run into heavy traffic. He leaves home earlier again the next morning, and again he avoids heavy traffic. His behavior of leaving home earlier is strengthened by the consequence of the avoidance of heavy traffic. What kind of reinforcement has occurred in this example?
For punishment to work (i.e. to weaken the frequency of undesirable behaviors without creating a backlash), the punishment must be strong enough to stop the undesired behavior and must be administered____.
consistently, contingently, and quickly
Which of the following is an example of an intrinsic reward?
a sense of achievement
A___is a target, objective, or result.
Managers who use goal-setting theory to motivate employees should____.
Make sure workers truly accept organizational goals.
Although both Title IX of the 1972 Education Amendments and the advent of professional women's sporting leagues have led to dramatic increases in opportunities for women in sports significant discrepancies still exist between men's and women's sports. For example, women receive less media coverage, promotion, and institutional support. According to equity theory, media coverage, access, promotion, and institutional support are all examples of undesirable____ for female athletes.
Which is NOT a basic component of goal-setting theory?
According to equity theory, when employees perceive___, they tend to experience anger or fustration.
According to some institutional psychologists, ____ is a function of motivation times ability times situational constraints.
According to____ people will be motivated when they perceive they are being treated fairly.
The number of people who play high-stakes poker is increasing as a result of a number of cable television shows featuring professional poker players vying for $100,000 pots. In terms of reinforcement theory, what kind of a reinforcement schedule motivates the behavior of these card players?
The____ states that people will be motivated to the extent to which they believe that their efforts will lead to good performance, that good performance will be rewarded, and that they are offered attractive rewards.
According to a survey done on teaching evaluations, students' motivation to participate in teaching evaluations is impacted significantly by their expectation that they will be able to provide meaningful feedback. In other words, if they are going to expend the thought and effort to fill out evaluation forms, (1) Is the form designed to gather information? and (2) Do the students have enough information to form a meaningful opinion about the instruction? In terms of expectancy theory, students are concerned with____, or whether it is worth their efforts.
According to Don Vlcek, a former Domino's Pizza vice president, "To achieve results, you've got to properly define the goal-and that's not always easy. Vague goals are worthless. But increase productivity by 12 percent within three weeks'--that is a clear, useful goal." Vlcek is discussing____.
____strengthen behavior (i.e., increase its frequency)
Positive and negative reinforcement
Currently the U.S Olympic Committee (USOC) pays Olympic atheletes $25,000 of each gold medal, $15,000 for a silver medal, and $10,000 for a bronze medal. Since 1960, the Paralympics for disabled atheletes are not allowed to participate in opening ceremonies. For disabled athketes who believe their efforts will not be fairly rewarded, the motivation to win a Paralympics medal would have a(n)____.
According to the model of need satisfaction, an unsatisfied need produces____.
____ are the cause-and-effect relationships between the performance of specific behaviors and specific consequences.
In expectancy theory, ___is the perceived relationship between performance and rewards.
Linda Stein is the manager of an ad agency. Recently her employees have shown an unwillingness to work as a team. Linda has decided to use reinforcement to encouage more team cohesiveness. What advice can you give her on how to motivate with reinforcement theory?
Don't reinforce the wrong behaviors.
A manufacturer of modular housing gives each employee a monthly $300 bonus if he or she is neither absent nor late to work for the entire month. The are no excused absences. The loss of a bonus by a parent with an emergency hospitalization of a child is an example of the use of____.
When it comes to reinforcing behavior in organizational settings, a(n) _____ reinforcement schedule tends to produce weaker results than the other types of reinforcement schedules.
fixed or variable interval
___ refers to the behavioral tendencies and personal characteristics of leaders that create an exceptionally strong relationship between them and their followers.
Recently, a newly appointed CEO of a major corporation began by firing the entire management committee. A few months later, this same executive , fired two of his hand-picked senior executives. From this information, it is obvious that this executive was more concerned about his employees' ____ than their job satisfaction. In terms of situational favorableness, this executive demonstrated_____.
UPS was founded UPS in 1907 as a message delivery business. The development of the telephone would have put an end to business if UPS's founder had not been a____ type of leader. One who was able to get his employees to accomplish more than they had thought possible and re-invent the company as a company that delivered goods for retailers.
Relatively stable characteristics such as abilities, psychological motives, or consistent patterns of behavior, form the basis for the____of leadership.
Malcolm Thompson was brought in as the CEO of Novalux, a company involved in laser research, to save the company's promise of innovation. It's what he loves: turning ideas into companies, then shaping those businesses to meet evolving challenges. "You're never done," he says. "It always looks like you're near the finish line,but there are always new opportunities along the road-and new obstacles you'd never thought of. That's part of the exploration-constantly looking at the next problem and the next solution." Apparently, Thompson is an example of a(n)____.
According to the path-goal theory of leadership, ____is very similar to considerate leader behavior.
In the trucking industry today, leaders are needed that will do more than simply manage or direct drivers, owner-operators, and the staff that supports them. These leaders need to inspire, coach encourage, and guide. Today's leaders need to earn consensus by working as part of the team, providing resources to get the job done, then getting out of the way and letting their people perform. Today, these men and women need to be___leaders.
____is based on an exchange process, in which followers are rewarded for good performance and punished for poor performance.
In the path-goal theory of leadership, subordinate satisfaction and subordinate performance would be an example of____.
The founders and CEO of a medical products distributor, establishes ambitious goals for his employees and is condifent that they will be avle to achieve these goals. In terms of the path-goal theory, this founder and CEO is exhibiting a(n)___type of leadership.
Which of the following leadership theories assumes that leadership styles are consistent and difficult to change?
none of these
Davie Koresh was the leader of a relifious sect called the Branch Davidians. In 1993 a stand-off between federal agents and the Branch Davidian's insider their coumpound resulted in the deaths approximately 80, including their leader, David Koresh, who had declared himself the "new messiah". David Koresh used what type of leadership to create the strong relationships between him and his followers?
Which of the following is one of the steps recommended for companies to take to reduce the risks associated with unethical charismatic leaders?
All of these are recommended steps to take to reduce the risks associated with unethical charismatics.
Which one of the following traits refers to high levels of effort and is characterized by achievement, motivation, ambition, energy, tenacity, and initiative?
According to the path-goal theory of leadership, what leadership style involves being friendly and approachable to employees, showing concern for them and their welfare, treating them as equals, and creating a friendly climate.
The "great person" theory is another name for the _____theory of leadership.
Which of the following leadership theories uses a decision tree to determine the appropriate level of participation by subordinates in decision-making?
Vroom-Yetton-Jago's notmative decision model
Which of the following approaches to implementing Fiedler's contingency theory in the workplace has proven effective?
Accurately measuring and matching leaders to situations.
Hot Topic is a fast-growing clothing chain targeted to the alternative teen demographic. Hot Topic's CEO Besty McLaughlin relies on her employees to locate new trends.McLaughin almost daily consults with her employees for suggestions on what the stores should carry. She relies on their input before making inventory decisions and treats her employees as equals. McLaughlin is demonstrating___.
Charismatic leaders generally_____.
articulate a vision based on strongly held values.
W.L. Gore is the company that created Gore-Tex among many other innovative products. W.L. Gore employees (known as associates) don't have titles or bosses in the traditional sense. Instead, associates make commitments to work on project s that they believe are most worthy of their time. At W.L. Gore, few leaders are appointed; leaders simply emerge as needed by the other employees or the project itself. The Gore company more the likely adheres to the___theory of leadership.
According to the path-goal theory of leadership,___involves consulting employees for their suggestions and input before making decisions.
Which leadership style would most likely rely on positive and negative reinforcement?
Two types of visionary leadership are____.
charismatic leadership and transformational leadership
Walter Reed Army Institute of Research has made a study of how important it is for military leaders to be friendly with and to show concern for their troops. Its research shows that a leadership behavior high in____positively influences soldiers and their ability to adapt to stressful environments.
In the____ type of grapevine communication network, one highly connected individual shares information with many other managers and workers.
Which of the following is one of the primary tasks faced by managers who want to improve organizational communication?
managing organization-wide communication
Someone experiencing a(n)___would be likely to take any negative criticism of his or her department personally.
Which of the following statements about perception and perceptual filters is true?
people perceive according to personality-, psychology-, and experience-based filters.
The retired founder of L.L Bean spent much of his time sitting on a set of stairs where he could watch customers coming and going to his store. He typically dressed in old pants, well-worn flannel shirts, and a pair of muddy boots. Customers assumed he was a derelict. Those who recognized him thought of him as a real character. He was seen differently by different people due to_____.
Organizational silence occurs when____.
Employees believe that telling managers about problems will not make a difference
Mike plays all kinds of competitive sports, and was excited to read that his company was sponsoring a softball team. Non-athletic Kenneth typically walks by the same bulletin board at least three times every day and has yet to see the softball notice. The fact that one saw the notice and the other did not is due to_____.
Feedback is more likely to be destructive that constructive when it is______.
Which of the following statements about hearing and listening are true?
Hearing is the act of perceiving sounds, while listening is the act of making a conscious effort to hear.
Hot Topic is a fast-growing clothing chain targeted to the alternative teen demographic. The owner and founder daily consults with her employees for suggestions on what the stores should carry. An employee suggested that the stores should carry a certain type of soda. The employee's suggestion was an example of ____communication.
___is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior.
Which of the statements about listening is true?
All of these statements about listening are true.
Because of ___, people exposed to the same information will often disagree about what they saw or heard.
____is a technique of assuming half the responsibility for successful communication by actively giving the speaker nonjudgmental feedback that shows you've accurately heard what he or she said.
The two primary types of grapevine communications networks are____.
Cluster and gossip
a kind of one-on-one communication primarily used by managers to improve an employee's on-the-job performance or behavior
The ____is the system of official channels that carry organizationally approved messages and information.
Formal communication channel
When the CEO of a large corporation explained to their unionized employees why the company had to reduce healthcare coverage for its employees, he was engaged in____communication.
In nonverbal communication, the term___ refers to movements of he body and face.
The last steps of empathetic listening requires mangers to___.
respond with feelings and then facts
In the perceptual process,___is the process of attaching meaning to new knowledge.
In which of the following cases would written communication be preferable to oral communication?
when messages are straightforward.
Rubylyn is a very enthusiastic person who has been hired to work as the personal assistant for an event planner. At first, Rubylyn was driving her supervisor to distraction because she was always interrupting him and asking him if he wanted anything. After some____ with the event planner, Rubylyn better understood what her job entailed and became a valued employee.
___is feedback that is disapproving without any intention of being helpful and almost always causes a negative or defensive reaction in the recipient.
In the perceptual process,___is the process of incorporating new information into your existing knowledge.
Several extented-stay hotel chains ask guests to hang their towels so they can be reused as a way to help the environment. This request reflects which stage of waste minimization?
recycle and reuse
A company make only one product. The company is carefully evaluating what it learned in becoming such a success to see if it could use the same strategy to expand internationally. Which perspective of the Balance Scorecard is this manufacturer emphasizing?
innovation and learning perspective
____ controls should be used when it is necessary to standardize operating procedures and establish limits.
Quality is typically defined and measured in three way. They are___.
excellence, value, and conformance to expectations.
A provider of computer technical support that is using the Balanced Scorecard approach to control would look at___.
all of these and more
Marriott's top management decided that there was need for serious effort to "put democracy back in the company" and make employees feel "involved in the success of the company." Employee asked special corporate guests to comment on the good and bad issues of their stay and also to tell what the competition is doing that is better than Marriott. Then the employees acted accordingly. Marriott adopted____control.
the basic control process of business begins with____.
the establishment of clear standards of performance.
Control is a cybernetic process because it____.
has a feedback loop.
____allows a trucking company not only to compare its safety performance with other companies but to also adopt those practices found to be superior.
____control is a method of gathering information about performance deficiencies before they occur.
Imagine a manufacturer that has a 99 percent error-free rate and decides it wants 100 percent error-free production. Its management needs to examine____to determine if the costs of increased controls outweigh the benefits of error-free production.
Which of the following statements about economic value added (EVA) is true?
EVA is the amount by which profits (after expenses) exceed the cost of capital in a given year.
According to the text, which of the following factors can help managers to determine whether more control is possible?
An accident at a U.S. refinery killed two workers. By gathering information about how the men did in order to prevent a recurrence, the company used_____control.
___control is a method of gathering information about performance deficiencies after they occur
____ occurs when performance improvement is attained in one part of an organization but only at the expense of decreased performance in another part.
In October 2005, Cadbury Schweppes losses caused it to scale back its financial projections for the remainder of the year. These financial projections were____for the beverage company.
Companies that rely on bureaucratic control tend to____.
be highly resistant to change.
Which of the following is NOT one of the four perspectives measured in the Balance Scorecard approach to control?
policies and procedures perspectives
A chain of speciality fashion stores has interviewed a sample of its female customers and learned that a customer can be expected to visit the store looking for new merchandise on average every two weeks. The chain of stores was able to set this standard through_____.
listening to customers.
___ should be used when it is difficult to create good measures of worker behavior and output and when organizational culture,values, and beliefs are strong.
According to the text, which of the following level produces the greatest minimization of waste?
waste prevention and reduction
One of the advantages the Balanced Scorecard has over traditional control processes that rely solely on financial measures is that it____.
Minimizes the chances of sumoptimization
Which of the following factors can help managers determine whether more or different control is worthwhile?
___is the extent to which it is possible to implement each step in the control process.
Unsupervised data mining can be used to recognize____patterns.
affinity, sequence, and predictive
A(n)___is an information system that helps managers understand problems and potential solutions by acquiring and analyzing information with sophisticated models and tools.
decision support system
A(n)___allows companies to exchange information and conduct transactions by purposefully providing outsiders with direct, Web browser-based access to authorized parts of a company's intranet.
Which of the following statements about data mining is true?
Data mining typically uses data from a data warehouse
Using___data mining, the user usually begins by telling that data mining software to look and test for specific pattern and relationships in a data set.
Because they are inexpensive and easy to use, ____, which convert printed text and pictures into digital images, have become an increasingly popular method for capturing data electronically.
Which of the following statements about firewalls is true?
All of these statements about firewalls are true.
____allow managers and employees to use a Web browser to gain access to customized company information and to complete specialized transactions.
A system that is designed to manage farm field irrigation and framing pest management decisions, based on 20 years of scientific research and data then advise farmers how much to irrigate and when to check soil temperatures is called a(n)___.
When Billy Ingram founded White Castle, much of the public though that hamburgers were made from rotten beef and not fit for human consumption. Ingram ground beef in front of customers to prove it was safe and was the first successfully sell hamburgers to the middle class. today Ingram is credited as the founder of the fast-food industry. Yet, today White Castle has 330 locations, and McDonald's has 25,000 stores. From this information, you know____.
The competitive advantage White Castle achieved from being first was not sustainable
A(n) ____is a private company network that allows employees to easily access, share, and publish information using Internet software.
Three kinds of information technology are used by executives, managers, and workers inside the company to access and share information. They are____.
executive information systems, portals, and intranets
The food and Drug Administration (FDA) could use data it has collected from millions of suspected drug-related adverse event reports and other electronic medical information to identify a pattern of adverse drug events in a specific population. The data collected by the FDA would be held in a(n)____.
____is the process of ensuring that data are reliably and consistently retrievable in a usable format for authorized users, but no one else.
Just a teaspoon too much or too little of a single ingredient can turn a great cake into a mediocre cake. The ability to know just how much to add, how long to stir, and how the cake should smell when it is cooked is a skill that a long-time baker would have. Through the use of ____, others can capture this specialized knowledge.
two basic methods of capturing information are___.
manual and electronic
Pages listing all of the felony crimes perpetrated in a given city during the last decade would be an example of
Which of the following is NOT an example of a security problem that may threaten data and data networks?
Companies that use electronic data interchange, extranets, and the Internet to gain a competitive advantage have experienced_____.
A table showing the order frequencies as well as the average dollar value of the orders of different segments of a retailer's marker would be an example of____.
Which of the following is one of the critical issues companies need to address in order to sustain a competitive advantage through information technology?
Is the firm's use of information technology difficult fir another company to create or buy?
Have you ever purchased a book or CD on Amazon.com and noticed that as soon as you put your selection in the shopping cart, you were offered a series of other items that people who made the same purchase as you did also bought? This would be an example of ____ data mining
____ is the direct electronic transmission of purchase and ordering information from one company's computer system to another company's computer system.
Electronic data interchange
For the purposes of data mining,____patterns are just the opposite of association patterns.
Understanding that consumers wanted clean convenient, food when they were away from home was the information the first fast food restaurant founder used to____.
Create a first-mover advantage.
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