Who is responsible for the creation of tactical plans?
Organizational ______ is the successful implementation of creative ideas in organizations
the last step in effective planning is to
maintain flexibility in planning
the _____ is a type of operational plan that saves managers time because it is created once and then used repeatedly to handle frequently recurring events
there are three kinds of _____ plans. They are single-use plans, standing plans, and budgets
Deutsche Bank became the world's largest bank through mergers with Bankers Trust, a transatlantic banking operation. Since both banking companies had similar core capabilities, this would be classified as an example of ________
___ plans specify how a company will use resources,, budgets, and people to accomplish goals
protectionism is the use of trade barriers to protect companies from...
an organization is experiencing ____ when there is a discrepancy between upper management's intended strategy and the strategy actually implemented by the lower levels of management
_____ is the emotional reaction that can occur when disagreement become personal rather than professional
A(n) ____ strategy is a corporate strategy that addresses the question "How should we compete in this industry?"
the positioning strategies identified by Michael Porter are ___
focus, cost leadership, differentiation
What are the strategies that can be used to minimize or adapt to the political risk inherent to global business?
Control, advance, and cooperative strategies
workplace cultures in which workers perceive that new ideas are welcomed valued, and encouraged
creative work environments
A ____, also called SWOT analysis for strengths, weaknesses, opportunities, and threats, is an assessment of the strengths and weaknesses in an organization's internal environment and the opportunities and threats in its external environment
an organization is experiencing ____ when it is reluctant to change strategies or competitive practices that have been successful in the past.
The two major approaches to corporate-level strategy are ____.
grand strategies and the portfolio strategy
Starbucks, the operator of Starbucks coffeehouses, also markets a line of compilation CDs under the brand name Hear Music. The making and marketing of CDs would be an example of _______.
the term ____ refers to the overall organizational strategy that addresses the question "What business or businesses are we in or should we be in?"
A(n) _____ is the individual who is formally in charge of guiding a change effort
_____ occurs when managers choose an alternative that is good enough, rather than the best possible alternative
Planning is ultimately based upon:
choosing a goal & developing a method or strategy to achieve that goal
A(n) _____ is a statement of company's purpose or reason for existing
The three steps in the basic process of managing organizational change outlined by Kurt Lewin are ______.
unfreezing, change intervention, and refreezing
the acronym GATT stands for the ____.
General Agreement on Tarrifs and Trade
The development of CDs was a source of _____ to companies in the recording industry just as cassette tapes and 8-track tapes had once been
A multinational company that acts with _______ has offices, manufacturing plants, and distribution facilities in different countries which are all run based on the same rules, guidelines, policies, and procedures
nontax method of increasing cost or reducing volume of imported goods
A(n) _____ is resource that is impossible or extremely costly or difficult for other firms to duplicate
a technology _____ begins with the birth of a new technology and ends when that technology reaches its limits and dies as its is replaced by a newer, substantially better technology
When making travel plans, many tourists have selected Thomas Cook, a British tour operation, because they perceive the tour company as being superior to all others. No other tour service can duplicate the customer service and satisfaction that Thomas Cook has provided over its years of operation. Thomas Cook has apparently created a sustainable competitive advantage using ______ resources
kodak is a company name associated with photography. The company has recognized that digital photography is a threat to the future growth of the company. Therefore, the company has decided to become a market leader in digital imaging. The development of the digital camera forced Kodak into the innovation stream because the new imaging process was a(n) ______.
company has experienced organizational ___ when its form, quality, condition changes over time
The ____ approach to managing innovation assumes that innovation is a predictable process made up of a series of steps and that compressing the time it takes t complete those steps can speed up innovation
organizational development _____.
is a philosophy and collection of planned change inerventions
_____ is a method of investment in which a company builds a new business or buys an existing business in a foreign country.
a global new venture
How does a company benefit from planning?
intensified effort, persistence, direction, and creation of task strategies
an expatriate is someone who _____.
lives and works outside of his or her own country
the two general kinds of trade barriers are ______.
tariff barriers and nontariff barriers
which of the following methods for managing resistance to change should only be used as a last resort or under crisis conditions
A(n) _____ lists the specific steps, people, resources, and time period for accomplishing a goal.
patterns of innovation over time that can create sustainable competitive advantage are called _______.
a manufacturer of suntan lotion could set a(n) _____ goal to increase revenues by 8 percent over the next five years and a(n) ___ goal to increase sales next June in Miami Beach by 3 percent
What type of planning would be used to create the festivities necessary to celebrate the 100-year anniversary of a furniture manufacturer?
an organization that has _____ has the assets, capabilities, processes, information, and knowledge that an organization uses to improve its effectiveness and efficiency, to create and sustain competitive advantage, and to fulfill a need or solve a problem
_____ refers to the production of novel and useful ideas
What is the most common form of strategic alliance?
______ was an agreement to regulate trade among more than 120 countries to reduce tariffs and other trade barriers.
General Agreement on Tariffs and Trade
Why do trade barriers and free trade agreements matter to customers?
increase choices, increase competition, increase purchase power, decrease price for food, clothing, necessities, and luxuries
what is not an example of non-tarrif barriers
what is a set of shared values and beliefs that affects the perceptions, decisions, and behaviors of the people from a particular country?
What two types of political risk do companies need to identify?
political uncertainty and policy uncertainty
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