work that is not value added work and work that wasn't done right the first time.
Value added work
work that has been done right the first time and adds value to the project or process.
focuses on business issues surrounding the system. Identify the business value that the system will create, develop ideas for improving the business processes and helps design new business process and policies.
what information systems will do or what functionality it will contain. They need to be explained at a high level so that the approval committee and ultimately the project team understand what the business expects from the final product. Business requirements are what feature and capabilities the information system will have to include.
the person leading the change effort. The change agent charged with actually planning and implementing the change. usually someone outside of the business unit adopting the system and there has no direct management authority over the potential adopters.
a formal way of representing the data that are used and created by a business system. It illustrates people, places, or things about which information is captured and how they are related to each other.