Customer service is the means by which companies attempt to differentiate their product, keep customers loyal, increase sales, and improve profits. What are the most important customer service elements?
a.) on-time delivery, postponement, product condition, rebates b.) on-time delivery, order fill rate, product condition, accurate documentation c.)next day delivery, postponement, breaking bulk, rebates d.) on-time delivery, order fill rate, product condition, low risk
One of the main objectives of this course is to develop an understanding of the interaction between ____ and _____?
A. Manufacturers & Distributors B. Wholesalers & Warehouses C. Distributors & Customers D. Manufacturers & Marketers
A 2% discount if paid in 10 days with a deadline of 30 days from date of invoice is commonly written as?
a. 10-2 in 30 b. 2-10 net 30 c. deadline 30 discount 2-10 d. 30 net 2% in 10 days
Which of the following is false?
A.) Distributors help reduce the amount of contact lines. B.) Distributors have no product knowledge. C.) Distribution is the movement of goods along the supply chain. D.) Distributors provide service output demands.
How did Dr. Malini split up her last name to help us better understand its pronunciation?
A) Nat-araja-rath-inam B) Nata-raja-rathi-nam C) Natarajar-athi-nam D) she didn't
Dollar Stores are an example of which Demand Side Gaps? A) Service Output Demand<Service Output Supply B) Consumer Costs<Delivery Costs C) Service Output Demand>Service Output Supply D) Consumer Costs>Delivery Costs
When a company utilizes intensive distribution their products are sold: A) In specialty stores only B) In all types of stores C) Available only online D) In stores the company hand-picks
Northeastern and LDC has a _________ relationship: A. Partnership B. Transactional C. Coercive D. Ineffective
In the "Case Study of Distributor-Supplier Business Relationships" what were the 2 types of suppliers discussed?
A) Partnership Supplier and Transactional Supplier B) Partnership Supplier and Simple Supplier C) Transactional Supplier and Complex Supplier D) Complex Supplier and Simple Supplier
In "A Case Study of Distributor-Supplier Business Relationships" Neartheast Door and Window Company, Inc. (Northeastern) was a:
A) Supplier B) Distributor C) Retailer D) None of the Above
What does AVL abbreviate?
a. automated vendors list b. assigned variable location c. approved vendors list d. average variables lost
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