Staffing Plans forecast the number of employees and the type of skills the firm will need.
Why is it important to spend adequate time and effort during the employee selection process?
A bad hiring decision can be VERY costly.
George is being considered for a promotion. What type of training program would help him improve his skills and broaden his knowledge?
A management development program.
Most firms base their compensation policies on
The salaries and wages paid by other companies who hire similar employees.
Flexible work plans are becoming more common. Which plan allows employees to set their own work hours within the constraints set by the firm?
How does downsizing affect employee morale?
Employees often worry about job security and become angry that they have to work harder for the same pay.
Firms can help meet employees' ________ needs by providing affordable health coverage and a company sponsored pension plan.
In order to provide motivation, goals should be
Specific and Challenging
True or False; Systematically moving employees from one job to another is Job Enrichment?
False; Empowering employees to take responsibility for their work, increasing their authority to decide how work should be done, and to offer them additional training to learn skills and grow is part of JOB ENRICHMENT
Closing a firm to put pressure on Union Members is called
When a company forecasts the number of employees it will need, it is engaging in ____________________
A Human Resource Plan
The most expensive part of recruitment and selection is
Making a bad hire.
The EEOC helps employers set up ________ programs to increase job opportunities for women, minorities, disabled people, and other protected groups.
Using the best practices of the best companies as performance standards is called ________
What is a type of performance appraisal that gathers feedback from a review panel of 8 to 12 people, including coworkers supervisors team members and sometimes customers
360-Degree Performance Review
What percent of an employee's compensation takes the form of employee benefits?
Joan quit her job to start her own business. Joans decision to leaver her job was __________________?
Which of Maslow's needs pertains to peoples need for attention, recognition, and appreciation?
Theory X assumes that
Employees dislike work and avoid it.
If an employee files a grievance that cannot be settled by the highest company offer, what is the next step?
Whats the #1 Resource of Management?
Delegate vs. Authority vs. Responsibility
Delegate: Transfer Duties Authority: Carry out Duties; ability/power Responsibility: Held accountable for Duties
Name: Maslows Hierarchy of Needs and as a Manager how to supply them.
1. Physiological Needs: Food, Shelter, Clothing. 2. Safety Needs: Regulated by OSHA, Safe Environment 3. Social Needs: Need to interact; Lunchroom, sponsorship 4. Esteem Needs: Feeling Good; Praise Employees 5. Self-Actualization Needs: The need to achieve all that you can; Provide workers with advancement opportunities.
What is management?
The process of achieving organizational objective through people and other resources.
Why is vision important for an organization?
Vision helps an organization direct its efforts and differentiate itself from its competitors.
What is an example of a non-programmed decision?
Building a new Factory (As opposed to regulatory assignments eg. Reordering raw materials, creating a weekly schedule, assigning a starting salary)
Which type of leadership is the best?
It depends on the situation. (Autocratic, Democratic, Free-Rein)
A company has recently experienced substantial growth in international markets. In order to better erve its new customers, Markor should consider organizing based on?
A firm's management usually has three levels, what are they?
Middle, Top, and Supervisory
Which managerial function involves blending human and material resources through a formal structure of tasks and authority?
Under the provisions of the Sarbanes-Oxley Act, for example, CEOs must monitor the performance of the firm's accounting staff. Which management function applies here?
Which type of planning has the most long-range view?
This planning activity involves two components: business continuation and public communication.
Developing a company's _____ can be one of the most complex and difficult aspects of strategic planning.
A frequently used tool that helps assess the firms current position in the marketplace is called?
A S.W.O.T analysis.
___ set guideposts by which managers define the organization's desired performance in such areas as profitability, customer service, growth, and employee satisfaction.
True or False; Corporate cultures seldom change significantly once they are established?
False; Corporate cultures are reinforced through rituals and ceremonies, and are typically shaped by the leaders in the company. In an organization with strong culture, everyone knows and supports the same principles, beliefs and values.
A __________ organization places authority and responsibility in the hands of a group of individuals rather than a single manager.
Match the Skills with management levels (Top, Middle, Supervisory)
Top (Executive) : Personal / Conceptual Skills Middle: Personal / Conceptual / Technical Supervisory (Frontline): Technical / Personal
What is Corporate Culture?
Identifies how a company will respond to a crisis situation and is connected to the Mission Statement.
What are the four types of organizational structure and how do they differ?
-Line Structure Clear chain of command; Ex. Top to Bottom -Line + Staff Structure Basically Line Structure, but has named staff positions. -Committee Structure Make Decisions as a group, provides advice. -Matrix Structure Cross Functional Team, (Management, Marketing, Finance) Used by large businesses.
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