MGMT 370 Lecture Notes 1.12.10 Four Characteristics of Organizations Combination of Individual Efforts Division of Labor Hierarchy of Authority Common Goals Official vs. Operative Goals Official Goals?public statements of an organizations purpose Mission Statements Disney?s overriding objective is to create shareholder value by continuing to be the world?s premier entertainment company from a creative, strategic and financial standpoint Characterized by general goals that are hard to disagree with Operative Goals?What the organization actually does, could help with the official goal, but also could contradict it Banks official goal is to keep your money safe, but it?s contradicted by the operative goal, investing your money to earn money Management The process of utilizing organization resources to accomplish desired objectives efficiently and effectively People exert effort for extrinsic benefit like money, or intrinsic value, like satisfaction. Efficiency?Measure of Output/Input Jay Leno is efficient because he?s cheap to produce, not necessarily effective Effectiveness?Just output. Effectiveness answers the questions ?are we doing the right thing?? What do Managers Do? General Model?managers engage in activities in order to attain goals Specific Model?vary in their definitions of what these activities are Management Process Model A coordinated state is more efficient An adaptive state will be effective, change what you?re doing is accordance with consumer taste Mintzberg?s Managerial Roles Koher?s General Managerial Behaviors Agenda Setting Network Building Agenda Implementation Luthan?s Successful vs. Effective Manager Luthan discovered that only about 10% of successful managers were also considered to be effective managers, a lot of promotion has to deal with networking INTRAPERSONAL INFORMATIONAL DECISIONAL LEVEL Figurehead Spokesperson Negotiator Top Liaison Disseminator Resource Allocator Middle Leader Monitor Entrepreneur Lower Disturbance Handler Any
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