Management 2000- chapter 2
Last Modified: 2013-02-10
"True is better than new" is one of the truths of
Classical, behavioral, and quantitative viewpoints about management are collectively referred to as the ________ perspective.
A good reason for studying theoretical perspectives of management is that it
provides clues to the meaning of your managers' decisions.
______ emphasized the scientific study of work methods to improve productivity of individual workers.
Fredrick Taylor and the Gilbreths were proponents of which of the following?
Which of the following is not one of the principles proposed by Fredrick Taylor to eliminate soldiering?
Reward employees equally and consistently.
Which of the following is not a part of Frederick Taylors's work in scientific management?
Hierarchy of human needs
Of the following, which is one of the functions of management described by Fayol?
The most significant flaw in the classical viewpoint is that it
discounts the importance of human needs.
McDonald's ability to deliver food quickly and inexpensively has its roots in which management theory?
Which of the following is one of the phases in the development of the behavioral viewpoint?
Human relations movement
Camille runs a consulting business that assists in the hiring process, using a team of psychologists to help companies to better understand their specific jobs and the type of employees that are best suited to fill them. Her business relies on the work of which behavioral theory pioneer?
The idea that the work process should be under the control of workers with the relevant knowledge, rather than that of managers, who should act as facilitators, was developed by
Mary Parker Follet.
Who proposed the hierarchy of human needs as a theory of motivation?
Amanda was a tough manager and made it a regular practice to check up on her staff, looking for cheating on timesheets and people coming back late from lunch. Her employees were often dissatisfied with Amanda since she was a(n) ________ manager.
Which of the following is a discipline that is part of behavioral science?
Applying techniques like statistics and computer simulations to management are characteristic of the ______ viewpoint.
The tools of ______ are useful for UPS and FedEx in deciding how many employees and aircraft should be scheduled during the month of December.
______ focuses on managing the production and delivery of an organization's products or services more effectively.
Systems, contingency, and quality-management viewpoints are part of the ________ perspective.
Even though the Russian government is inefficient in the way it collects taxes, it is still an example of a(n)
Marcus works on an assembly line for a U.S. automobile manufacturer. He would be considered a(n) ______ of this system.
Customers lined up for hours to be among the first to purchase the new iPad. The excitement for the product would be considered ______ in the system.
Both the classical management view and the management science perspective consider an organization to be a(n) ________; as a simplification for analysis this may work, but in reality it would open up the organization to spectacular failure.
The study of how order and pattern arise from very complicated, apparently chaotic systems is known as
Over her years as a manager, Rose has had a very diverse group of employees; some were very interested in the financial rewards the company offered while others really would prefer extra time off or even to be recognized at the monthly department meetings. Rose should consider the ______ viewpoint of management in this case.
Gary Hamel believes that identifying and challenging debilitating core beliefs that people have about an organization can be helpful in improving management
The strategy for minimizing errors by managing each stage of production is called
The fact that employees often have no control over work process design limits their ability to achieve zero defects, or
Deming proposed that when something goes wrong, chances are __________ that the system is at fault, and __________ that the individual worker is at fault.
The comprehensive approach dedicated to continuous quality improvement, training, and customer satisfaction is known as
total quality management.
The term learning organization was coined by
Managers at Montaigne Prefecture Glass needed to take some important steps to get out ahead of the growing competition. Recently, new talent had been hired, the training and development budget had been doubled, and cross-functional teams were added to improve information flow. It appears that Montaigne is attempting to become a ______ organization.
Scott works for an organization that describes itself as a "learning organization." As a manager, which of the following actions is Scott most likely to take while working for this organization?
When Scott needs another employee, he deliberately looks for someone who will bring something new to the organization.
Which of the following is most likely to help build a learning organization?
Create a psychologically safe environment.
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