One way to think of ______ is "the art of getting things done through people."
The pursuit of organizational goals efficiently and effectively by integrating the work of people through planning, organizing, leading, and controlling the organization's resources is called
A group of people who work together to achieve some specific purpose is/are called A. managers.
Elian, a manager at a busy restaurant, was very careful about how he scheduled his personnel, making sure everyone was busy during work, and he carefully watched his other costs too, getting competitive bids from suppliers on a regular basis. Elian would best be described as a(n) _____ manager.
To be ______ as a manager means to make the right decisions and successfully carry them out to achieve goals.
The _________ effect states that your influence on the organization is multiplied far beyond the results that can be achieved by just one person acting alone.
Skilled Effective Manager
According to a Fortune article, the scarcest, most valuable resource in business is not financial capital but
You will understand how to relate to and interact with your supervisors and co-workers.
Which of the following is the most likely payoff of studying management as a discipline?
You can become exempt from many of society's ethical standards.
Which of the following is NOT a reward for practicing management?
Managing to achieve the manager's own happiness and life goals
Which of the following is a challenge facing managers today?
Indra is a new manager for a software company, and she doesn't like to be bored at work. But neither does she enjoy _____, such as when she had to explain the new product her team is developing to the CEO and several board members. As psychologist Csikzentmihalyi predicts, her ideal state would be an emotional zone between the two.
The ability of an organization to produce goods or services more effectively than its competitors is called its
take care of the customer.
In seeking competitive advantage, the first law of business is
market share growth
Which of the following is NOT an area in which an organization must stay ahead of its competitors to achieve competitive advantage?
Finding ways to deliver new or better goods or services is called
poor quality products
Customers are likely to put up with ______ only if your organization is the only one of its kind.
relying to heavily on advertising, rather than customer subscriptions, for revenue
Which of the following is the most likely reason for the decline in fortunes of American newspapers, an inability to exploit their competitive advantage?
By midcentury, the percentage of Hispanics (of any race) in the population is expected to _____, and the percentage of non-Hispanic whites is expected to _____.
globalization has leveled the playing field for emerging economies.
The concept of a "flat" world means
Many advantages have been linked to e-business, but studies show that employees are less productive when dealing with excessive ______ volume.
Mariana is in charge of planning and hosting the monthly all-company meeting, and creating an updated webpage for employees as follow-up. She gathers important happenings, new project information, changes to schedules or other plans, and requests additional items from the staff. Holding these meetings and creating the employee webpage are a form of
As a sales manager, you would have to decide how much you should allow your sales rep to criticize the competition. This is an example of the challenge of managing for
Economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs is known as
The company's culture most directly affects
Which of the following is one of the four principal functions of management, also known as the management process?
Setting goals and deciding how to achieve them is called
When administrators of a college are determining whether to hire more full-time instructors or possibly more part-time ones, they are engaged in
Because the various groups that help a manager reach company goals often have different needs and wants, resolving conflicts is an essential part of which management function?
Monitoring performance and taking corrective action as needed is called
Rosaria is concerned about a new report that shows the last production run for which she was responsible had a high level of defects among the products. She plans to delay the next run until the problem has been discovered and fixed. Rosaria is engaged in which management function?
A general manager at a department store is giving an important presentation to several departments to engage the whole staff in a new customer retention effort beginning this month. This is an example of
Management theorist Peter Drucker compared the workplace of the future to a
In the traditional management pyramid, managers are classified into ______ levels
A chief operating officer is an example of what level of manager
Erica is a structural engineer who works for a large international firm. She designs the concrete and steel structures that support most large buildings. Because of her high level of technical skills, Erica is best referred to as a
Managers who are future oriented, dealing with uncertain, highly competitive conditions, and who stay alert to long-run opportunities and problems are most likely to be
Managers who implement the policies and plansdetermined at the highest levels and coordinate the activities of lowest levels are called
Jerome is a clinic director running a facility in an urban area for a large non-profit health organization. He receives most of his strategic direction from the organization and supervises several department managers in his workplace. Jerome is a
Managers who make short-term operating decisions and direct the daily tasks of the nonmanagerial employees are called
Esteban is an Accounts Payable supervisor for a large electronics company, directing the work of four accounting clerks. He is a(n)
A ______ manager is responsible for just one organizational activity.
Will is thinking about joining a professional organization for accountants since he was recently hired at a prestigious firm and his dues will be paid. This is an example of
Which type of nonprofit organization offers services to all clients within its jurisdiction?
the effectiveness of the delivery
The measure of success of a nonprofit organization is
Most managerial tasks require lengthy periods of time for completion.
Which of the following statements about a manager's worklife is NOT among the findings of management scholar Henry Mintzberg?
According to Mintzberg's work, which of the following is one of the three broad types of roles that managers play?
Which of the following is an example of a decisional role that managers play?
In a ______ role, you must act like a politician, working with other people outside your work unit and organization to develop alliances that will help you achieve your organization's goals.
Adam, the general manager of a mechanical engineering firm, was welcoming potential partners from a large automobile corporation in Europe. Before handing them off to his technical counterpart, he gave them an extensive tour of his laboratory and field testing operations as part of which managerial role?
After an accident, Jack publicly took responsibility for the failure of his employeesto follow workplace safety standards, and indicated that several of them had been placed on leave. Here, Jack was acting in a ______ role.
Because revenues are down significantly this year, Oscar is making tough decisions about where to cut the budget. Oscar is performing the ______ role as he does this task.
Every day over breakfast, David, who is a general manager, scans the Wall Street Journal for information relevant to his company's industry. Here, David is performing the ______ role.
Alonzo's sales staff is upset because today they received their paychecks and he had not clearly explained to them the changes in the bonus structure that the organization implemented on the first of the month. This is a failure in which managerial role?
Eliza is assigned to hold a press conference that discusses the company's plans to close three underperforming branches after several years and several rounds of changes in trying to keep them open. Eliza is performing the _______ role.
Amanda gives all of her employees one afternoon a month to work on pet projects, just to spend time in the lab experimenting and thinking freely. She is acting in the ______ role.
Armed with a stack of market research, Jalen, a Marketing Department manager, is in the Research and Development manager's office attempting to convince him to eliminate two features his engineers have added to a product, and replace them with two others based on customer preference. Jalen is operating in the ______ role.
Jeremy Stoppelman and Russel Simmons, founders of Yelp, a Web site with reviews of businesses, created a new type of business that did not exist before their efforts. They would best be described as
__________ means taking risks to try to create a new enterprise.
works within an existing organization, using its resources to exploit an opportunity.
The defining difference between an entrepreneur and an intrapreneur is that the latter
The development of Google News by Google employees experimenting with artificial intelligence to group news from several sources is an example of
internal locus of control.
The belief that you control your own destiny is called
Research has shown that all of the following are characteristics of an entrepreneur EXCEPT which?
tolerance of risk
Which of the following is more characteristic of an entrepreneur than a manager?
An entrepreneur who starts her own business because of a life change, such as a layoff or divorce, that requires finding a new source of income is known as a(n)
According to researcher Robert Katz, which of the following is a principal skill acquired by experienced managers?
______ skills consist of the job-specific knowledge needed to perform well in a specialized field.
Adam, a managing partner of a law firm, needs to have ______ skills to advise and review the work of the patent attorneys that he manages.
The ability to think analytically is associated with ______ skills.
After careful consideration, Hayley decided to forego an opportunity to take her product to international markets for the time being, because she felt that her personnel did not have enough international experience. She was exhibiting ______ skills.
Conceptual skills are particularly important for ______ managers.
The ability to give a wide range of orders effectively
Which of the following is NOT a chief skill companies seek in top managers today?
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