The contemporary perspective includes which of the following viewpoints?
Which of the following is a good reason for studying theoretical perspectives of management?
Provides clues to the meaning of your managers' decisions
Scientific and administrative management are part of the ________ viewpoint.
______ emphasized the scientific study of work methods to improve productivity of individual workers.
Frank and Lillian Gilbreth identified 17 basic units of _____, each of which they called a "therblig".
Which of the following is NOT one of the principles proposed by Fredrick Taylor to eliminate soldiering?
Apply rule-of-thumb methods to the study of the task
Fredrick Taylor and the Gilbreths were proponents of which of the following?
noticed that some of her staff are much more efficient than others and can clean a house in about half the average time. She would like to reward these workers with a higher wage
differential rate system
Taylor called the tendency for people to deliberately work at less than full capacity
Which of the following is NOT a part of Frederick Taylors's work in scientific management?
hierarchy of human needs
__________ was concerned with managing the total organization and was studied by Fayol and Weber.
Of the following, which is one of the functions of management described by Fayol
Which of the following was a positive feature of bureaucracy, according to Max Weber?
clear divisions of labor
McDonald's ability to deliver food quickly and inexpensively has its roots in which management theory?
The most significant flaw in the classical viewpoints is that it
discounts the importance of human needs
The essence of the classical viewpoints is that
a rational approach can be used to boost productivity.
Which of the following viewpoints emphasized the importance of understanding human actions and of motivating employees toward achievement?
Which of the following is one of the phases in the development of the behavioral viewpoint?
human relations movement
Who was known as "the father of industrial psychology"?
business that assists in the hiring process, using a team of psychologists to help companies to understand their specific jobs and type of employees that best suited to fill them. relies on who's theory
The idea that the work process should be under the control of workers with the relevant knowledge, rather than of managers, who should act as facilitators, was developed by
Among the recommendations of Mary Parker Follett was that
integration should occur in organizations when conflicts arise.
Which research, though flawed, drew attention to the idea that managers using good human relations could improve worker productivity?
The Hawthorne studies.
Who proposed the hierarchy of human needs as a theory of motivation?
An optimistic view of workers that envisions them as capable of accepting responsibility and working in a self-directed manner is representative of
amanda was a tough manager but was not surprised to find rule-breakers. what trap did she fall into
Behavioral science relies on __________ for developing theories about human behavior that can help managers.
Which of the following is a discipline that is part of behavioral science
Behavioral science research suggests that which of the following doesn't necessarily promote achievement, and actually can make people hostile?
Applying techniques like statistics and computer simulations to management is characteristic of the ______ viewpoint.
______ focuses on using mathematics to aid in problem solving and decision making.
emilio developed a math model for a film studio to help him determine release dates and desirable number of screens. model is an application of
The tools of ______ are useful for UPS and FedEx in deciding how many employees and aircraft should be scheduled during the month of December.
______ focuses on managing the production and delivery of an organization's products or services more effectively.
Pina schedules staff, ride attendants, food service, janitorial employees. this work is typical of
The ______ viewpoint sees organizations as entities made up of interrelated parts known as inputs, outputs, transformation processes, and feedback.
Modern Wealth Management has seen a consistent profit in its business of providing financial advice. The profit would be considered a(n) _____ of the system.
Stefan works on the assembly line of a US automobile manufacturer. He would be considered a(n) ______ of this system.
Customers lined up for hours to be among the first to purchase the iPhone 4. The excitement for the product would be considered ______ in the system. A. an input
A(n) ______________ continually interacts with its environment.
A(n) ______________ receives very little feedback from the outside.
technology companies don't involve customers in the develop. of products to protect form competitors. this i known as
The ________ viewpoint emphasizes that a manager's actions should vary according to the situation.
vivian has a diverse group of employees. some are interested in $$ rewards. others would prefer time off. vivian should consider __ viewpoint
Which of the following approaches is characteristic of a manager using the contingency viewpoint?
Assessing the characteristics of particular situation before deciding what to do
Gary Hamel believes that identifying and examining core beliefs that people have about an organization can be helpful in improving management
"Mindfulness" is characterized by which of the following attributes?
The strategy for minimizing errors by managing each stage of production is called
Statistical sampling to locate errors by testing just some of the items in a particular production run is a ______ technique.
According to Deming, quality stemmed from a steady focus on the organization's mission and
reduction in production variation
Deming proposed that when something goes wrong, chances are __________ that the system is at fault, and __________ that the individual worker is at fault.
The comprehensive approach dedicated to continuous quality improvement, training, and customer satisfaction is known as
total quality management
Which of the following is NOT a component of TQM?
Urge employees to strive for "zero defects".
Organizations that actively create, acquire, and transfer knowledge within themselves and are able to modify their behavior to reflect this new knowledge are called
The term "learning organization" was coined by
company fell behind. new talent hired, training and development doubled, cross-funcitonal teams were added to improve info. flow. appears as its attempting to become
a learning organization
Scott works for an organization that describes itself as a "learning organization." As a manager, which of the following actions is Scott most likely to take while working for this organization?
When Scott needs another employee, he deliberately looks for someone who will bring something new to the organization.
Which of these is defined as an organization whose members are geographically apart, usually working with e-mails, collaborative computing, and other computer connections?
A(n) __________ is defined as a fluid, highly adaptive organization whose members, linked by information technology, come together to collaborate on common tasks.
none of javiers siblings went to college but he became an actuary, calculating insurance. He can be described as a ____ worker
Attracting, retaining, and developing great employees is a powerful method to stay ahead of the competition, which demonstrates the importance of ______ capital.
______ is the economic or productive potential of strong, trusting, and cooperative relationships.
To create a learning organization, managers must perform three key functions or roles: build a commitment to learning, work to generate ideas with impact, and
work to generalize ideas with impact.
Which of the following is most likely to help build a learning organization?
Create a psychologically safe environment
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