A manufacturer of acrylic, latex, and nitrile gloves sells to medial laboratories, to factories where employees handle chemicals, to companies that manufacture micro-tech equipment, and to cleaning services. Because it is organized to better satisfy the needs of each of its four target markets, the manufacturer uses ____ departmentalization.
As a result of their structures, matrix organizations automatically violate the principle of ____.
unity of command
Of all types of departmentalization, _____ departmentalization requires the highest level of management skill for successful implementation.
Which of the following is an example of a subjective performance measure?
behavioral observation scales
The Ryerson University Library is organized in a hierarchy with six unit heads reporting to a chief librarian. The units are archives, audiovisual/interlibrary loans, library access services, reference and information, systems, and technical services. Within these units are fifteen librarians and forty-sevel full-time library staff. One of the tools used in the organizational development of the library was to systematically move employees from one job to another to give them an opportunity to learn and use different skills. The Ryerson University Library used?
The highest level of team autonomy is found in_____.
_____ is the process of finding, developing, and keeping the right people to form a qualified work force.
Human resource management
_____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.
Functional departmentalization _____.
allows work to be done by highly qualified specialists
_____ is unintentional discrimination in which there is a substantially different rate of selection in hiring, promotion, or other employment decisions that works to the disadvantage of members of a particular race, sex, age, ethnicity, or protected group.
When Suzanne Pogell wanted to learn to sail, she could find no one to teach her because men were the ones who sailed, and women were their crew. She finally did convince someone to teach her to sail, and after mastering sailing, she started an all-woman sailing school called Womanship as a sole proprietorship. The male sailors who would not teacher her were exhibiting _____.
A group of workers in a medical examiner's office decided that they would not wear blue jeans to work because such casual wear seemed unprofessional. This informal agreement was made even though the office did not have a dress code. The workers created a(n) _____.
With ____ departmentalization, most employees report to two bosses
The organizational process _____.
is the collection of activities that transform inputs into outputs that customers value
____ is characterized by simple, easy-to-learn steps; low variety; and high repetition
The term _____ refers to both the financial and nonfinancial rewards organizations give employees in exchange for their work.
The two basic types of diversity training programs are _____.
awareness training and skills-based diversity training
What type of error did the manager use when she rated all of her subordinates as above-average in all performance areas?
The term _____ refers to the degree to which someone is organized, hard-working, responsible, persevering, thorough, and achievement-oriented.
Hallmark has four departments. These departments are Flowers and Gifts, Cards and E-cards, Hallmark Collectibles, and Photo Albums and Scrapbooks. Hallmark uses _____ departmentalization.
The _____ is purposefully composed of employees from different functional areas of the organization.
_____ describes the average level of ability, experience, personality, or any other factor on a team.
The _____ is created to complete specific, one-time projects or tasks within a limited time.
An individual's _____ refers to his or her tendency to respond to situations and events in a predetermined manner.
From a legal perspective, there are two kinds of sexual harassment. They are _____.
quid pro quo and hostile work environment
A local hospital ran into a funding problem when it tried to build a new state-of-the-art pediatric unit. The hospital management asked a group of physicians, hospital volunteers, and administrative staff to develop and implement a plan to raise the necessary money. This group of people with complementary skills formed a(n) _____.
Which of the following is an external recruiting method?
_____ consists of differences such as personality and attitudes that are learned only through extended interaction with others and are communicated through verbal and nonverbal behaviors.
_____ is the process of solving problems by consistently applying the same rules, procedures, and processes.
Which of the following positions most likely performs a staff function?
A member of the office cleaning crew
_____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other.
_____ is the extent to which team members are attracted to a team and motivated to remain with it.
A _____ is a purposeful, systematic process for collecting information on the important work-related aspects of a job.
The least amount of team autonomy is found in _____.
traditional work groups
The purposeful steps taken by an organization to create employment opportunities for minorities and women is called _____.
An organization that has increased the number of different tasks that a worker performs within one particular job has engaged in _____.
Which of the following is an internal recruiting method?
Two of the most important results of a job analysis are ___
job descriptions and job specifications
_____ are procedures used to verify truthfulness and accuracy of info that applicants provide about themselves and to uncover negative, job-related background information not provided by applicants.
A(n) _____ function is an activity that contributes directly to creating or selling the company's products.
_____ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs.
_____ occurs when workers withhold their efforts and fail to perform their share of the work.
Which of the following questions is deemed acceptable for employers to ask applicants during the selection process?
Have you ever been convicted of a crime?
The primary disadvantage of customer departmentalization is _____.
Affirmative action programs are typically designed to _____.
compensate for past discrimination
_____ is a general term that refers to subdividing work and workers into separate organizational units that are responsible for completing particular tasks.
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