Chapter 7 Creativity is a form of organizational innovation. True True False One of the ways a dominant design can emerge is through critical mass. True True False The experiential approach to innovation requires the use of milestones. True True False "In recent years, rapid communications and resulting increased member expectations have become pervasive in associations such as the Reserve Officers Association (ROA). Although today our organization is in sound condition, ROA must not take our reputation, our member requirements, or our resources for granted. In the long run, mission accomplishment, adequate member count, and revenue streams will be dictated by ROA's organizational agility." This quote for the ROA's official publication indicates that the association embraces: organizational milestones organizational innovation organizational change a creative work environment defensive organizing ________ occurred when William purchased a DVD player to replace his videopcassette player. compression experiential discontinuity technological substitution generational change technological disruption Technology cycles typically follow an S-curve pattern of innovation. True True False Innovation streams occur when a new dominant design prevents a company from selling its products or makes it difficult to do so. True False False Efforts at making organizational changes are most successful when they are activity-oriented. True False False An innovation stream ends with a(n) _______ technological discontinuity era of ferment dominant design era of incremental change Understanding how to promote a creative work environment is particularly important to: managing innovation during discontinuous change. Managing the sources of innovation Managing innovation during incremental change Creative work environments are not relevant to any of the choices The ________ approach is used to manage innovation in highly uncertain environments during periods of discontinuous change, while the ________ approach is used to manage innovation in more certain environments during periods of incremental change. concession; experimental compression; experiential experiential; compression experiential; concession US Robotics stopped selling dial-up modems because of the dominance of DSL and cable internet access. This is an example of: Technological innovation. Technological discontinuity Technological substitution Technological lockout. Chapter 8 If Kraft Foods, an American food products company, succeeds in buying Cadbury, an English chocolate manufacturer, it would be an example of direct foreign investment. True True False Suppose that Japan sets a limit on the number of American cars that can be imported into Japan. This would be an example of a tariff barrier True False False Global businesses are most likely to be successful if they: emphasize global consistency over local adaptation emphasize local adaptation over global consistency place equal emphasis on global consistency and local adaptation tailor the emphasis on consistency and adaptation to their specific environment. Several countries prevent the import of British beef because of fears of spreading Mad Cow Disease. This is an example of: tariffs quota standards voluntary export restraints government import standards customs classification Airbus Industries receives various grants and loans from European countries which allow the company to compete with Boeing. This is an example of a(n): a tariff import standard export standard subsidy quota Maybelline named Dennis Decker vice president of global design for Maybelline Worldwide. His job is to develop global standards for packaging to ensure global consistency. Decker will: make sure that Maybelline packaging is adapted to meet the regulations of each country in which it is sold. Limit the number of countries in which Maybelline products are sold Use the same packaging design for Maybelline products no matter where they are sold Ignore the political/ legal environment in which Maybelline operates Avoid political risk through reliance on constancy An American computer manufacturer decides to expand to global markets. Which of the following is not an important factor in choosing an attractive foreign business climate? access to a growing market minimal political risk strong labor unions an effective and cost efficient place to locate an office/ manufacturing facility. Which of the following statements about international business assignments is false? it is rare for an expatriate to fall in an overseas assignment. Cross-cultural training improves the performance of managers sent on overseas assignments Adjustment of expatriates spouses and families is the most important determinant of success in an international assignment All the statements are true In global business, global consistency means using the same rules, guidelines, policies, and procedures in each foreign location, and local adaptation means adapting standard procedures to differences in foreign markets. True True False Strategic alliances and corporate takeovers are two steps of the phase model of globalization. True False False Policy uncertainty, which refers to the risk associated with changes in laws and government policies that directly affect the way foreign companies conduct business, is the most common form of political risk in global business. True True False Which of the following is an example of a tariff? safety requirements limits on exports a tax on imported ethanol government loans Chapter 11 Labor laws prevent employees from forming or joining unions. True False Samsung wants to find out if an applicant for a managerial position has ever been arrested for insurance fraud. The best time to do this in the hiring process is the: background check assessment test blodata interview structured interview cognitive test If the function of job training is to impart information and knowledge, the company should use: simulations and games on-the-job training coaching and mentoring vestibule training films and videos In actual practice in organizations, the human resource management process consists of two components and their related activities: (1) developing qualified employees, and (2) keeping qualified employees. True False Information about work activities, the tools and equipment used to do the job, the context in which the job is performed, and the personnel requirements for the jobs is obtained through job analysis. True False Accurate selection procedures are valid, legally defendable, and improve organizational performance. True False A law firm that is seeking to hire a new administrative assistant asks applicants to take a computer skills exam. This is an example of a selection test. True False There are a total of three basic kinds of compensation decisions: pay level, pay variability, and pay structure. True False The primary advantage of structured interviews is: interviewers can spend less time with each applicant comparing applicants is easier because all applicants are asked the same questions applicant can get access to the questions in advance and spend more time preparing interviewers can spend time with the applicants in a casual setting. Which of the following selection procedures tends to do the best job of predicting applicants' future job performance? application forms and resumes references and background checks selection tests interviews When selecting training methods, films and videos, lectures, and planned readings should be used when the training objective is: to impact information or knowledge to develop analytical and problem solving skills to practice, learn, or change job behaviors some combination of these choices three objectives Which performance appraisal methods are of particular value in providing effective performance feedback to employees? Behavioral observation scales and 360- degree feedback. Trait rating scales and objective performance measures Trait rating scales and graphic rating scales 360- degree feedback and subjective performance measures. Chapter 12 Workplace diversity and affirmative action are distinct processes. True False Diversity exists in organizations only through formal affirmative action programs. True False The focus of the learning and effectiveness paradigm for managing diversity is equal opportunity, fair treatment, recruitment of minorities, and strict compliance with the law. True False Which of the following statements about disabled workers is true? people with disabilities have poorer safety records than other employees accommodations for disabilities are quite expensive. People with disabilities are disproportionately employed in low- status or part- time jobs. People with disabilities have an equal chance for advancement as those without disabilities. Which of the following is an element of surface-level diversity? disposition emotional stability openness to experience race/ethnicity Which of the following paradigms used for managing diversity focuses on surface-level diversity? discrimination and fairness paradigm effectiveness and accountability paradigm learning and effectiveness paradigm legitimacy and discrimination paradigm access and accountability paradigm The term ________ refers to the invisible barrier that prevents women and minorities from advancing to top positions. glass bottom boat discrimination glass ceiling disposition In order to achieve diversity, companies must have variety not only among the people who work there but also among their customers. True False An individual who is easy to work with, and works well with others, can be described as agreeable. True False Dimensions of surface-level diversity may be associated with discrimination due to problems with employees' beliefs and perceptual processes. True False An organization can manage company diversity programs by treating surface-level differences, such as age and sex, as important and special. True False Among the Big Five Personality Dimensions, conscientiousness has the largest impact on behavior in organizations. True False Chapter 9 Geographic departmentalization allows a company to respond to the different demands of different markets. true False 2.The primary reason companies keep creating and using specialized jobs is that specialized jobs are very economical. true False 3.Reengineering brings about small, incremental changes to an organization A. true B. false 4. One of the most familiar organizational structures is a college or university with departments. If you view each academic department as designed to produce majors in a particular field, then the departmentalization structure used at universities would be an example of ________ departmentalization. functional geographic product customer matrix 5. Which type of departmentalization involves the use of two or more forms of departmentalization? A. functional B. geographic C. product D. customer E. matrix 6. Which of the following is a method commonly used to try to improve specialized jobs? A. job descriptions B. job specialization C. division of labor D. job rotation E. job specifications 7.The primary disadvantage of the functional, product, customer, and geographic approaches to departmentalization is duplication of resources. true False 8. Organizational authority is essentially a form of power that allows managers to direct the behavior of others and make decisions related to organizational goals true false 9. An assembly line worker installs radios one week, checks inventory another week, and does customer service for another week. This is an example of job rotation. true False 10. The form of departmentalization that organizes workers into separate units responsible for producing particular products or services is product customer matrix geographic 11. In traditional departmental structures, organizational authority has been characterized by the following dimensions: chain of command, line versus staff authority, delegation of authority, degree of centralization, and standardization chain of command, line versus staff authority, delegation of authority, degree of centralization. Unity of command, line versus staff authority, delegation of authority, degree of centralization, And standardization D. unity of command, line versus staff authority, delegation of authority, degree of centralization. 12.The job characteristics model attempts to motivate workers and lead to positive work outcomes by emphasizing all but which of the following? Making jobs externally motivating Making jobs strong on five core job characteristics Promoting the development of three critical psychological states in workers Redesigning jobs using five techniques to strengthen core job characteristics. Chapter 10. 1. Differences between team members should have been resolved by the norming stage of team development True False A disadvantage of work teams is that not all members of the team put forth the same effort. True False 3.An insurance company structures employee bonuses according to the amount of sales and profit. This is an example of skill-based pay. True False 4. Which of the following statements about team size is false? The relationship between team size and performance appears to be curvilinear Team performance can suffer when a team is too small As teams grow larger in size, there is a greater chance of minority domination. For most teams, the larger the size the better. 5. Group decision making serves as both an advantage and a disadvantage of the use of teams A. true B. False 6. While team conflict always causes negative outcomes in teams, team norms and team cohesiveness are associated with only positive outcomes. True False 7. During the norming stage of team development, performance improves because the team has matured into an effective group. True False 8. Which of the following is (are) among the reasons that companies are making greater use of teams? A. increases in both customer and employee satisfaction B. improvements in product and service quality C. increases in the speed and efficiency of product development D. all three are reasons why companies are making greater use of teams. 9. Don't use teams when: A. there is a clear, engaging reason or purpose for using them B. the job can be done by people working independently C. rewards can be provided for teamwork and team performance D. all are examples of circumstances under which teams should be uses. 10. Which of the following types of team has the lowest level of team autonomy? A. self- managing teams B. traditional work groups C. self -designing teams D. semi- autonomous work groups 11. In an effective team, the type of conflict typically associated with improved team performance is: A. Minority domination B. affective ( a type) conflict C. cognitive ( c type) confiict D. none of these is associated with improved team performance. 12. When selecting team members, companies should consider: A. worker preference for teamwork B. the importance of team level, or average ability of the team C. the importance of team diversity, or different abilities of the team D. companies should consider all of the choices in such selections
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