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1) A statement that identifies distinguishing characteristics of an organization is known as
2) One major limitation of goals and plans is:
3) Which of the following refer to specific results expected from individuals?
4)____ refers to the use of managerial tools to direct resources toward the achievement of strategic results.
5) Which of Porter's five forces is influenced by all of the other four?
6) Darren set goals for each of his employees. Each employee ended up with at least twenty-five goals. This process violates which of the following criteria for effective goals?
8) Which of these are true about contingency plans?
9) Goals that define the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals is called
10) ____ refers to a broadly stated definition of the organization's basic business scope and operations that distinguishes it from similar types of organizations.
11) Sarah is a middle manager at Stylin' Sneakers Corporation. She is most likely responsible for the achievement of ____ goals.
12) Silver Star Automobiles holds monthly planning and operational reviews to ensure that it is on track for meeting organizational goals. This involves which stage of the organizational planning process?
13) ____ are called the action steps by which an organization intends to attain its strategic goals.
14. ____ is the act of determining the organization's goals and the means for achieving them.
15. ____ can be defined as the combination of benefits received and costs paid by the customer.
16. The plan of action that prescribes resource allocation and other activities for dealing with the environment and helping the organization attain its goals is known as a(n)
17. Which of the following is not a step in the organizational planning process?
18. "We seek to become the premier business school in the west" is an example of a statement you are most likely to find in the organization's
19. Where does the information about opportunities and threats comes from?
20. The official goals of the organization are best represented by the ____.
21. Which of these is(are) primarily concerned with tactical goals/plans?
22. ____ specify future ends and ____ specify today's means.
23. ____ are the broad statements of where the organization wants to be in the future.
24. ____ refers to a desired future state that an organization attempts to realize.
25. Roxanne is a manager at Geronimo Gaming. She recently attended a seminar on goal setting. She wishes to use goals to provide a sense of direction to her staff. She is using goals as
26. The ____ strategy involves strong central authority, cutting costs, and maintaining standard operating procedures to be more efficient than competitors.
27. Flush Away, Inc. is particularly concerned about pending legislation in Congress that would further regulate their organization. This legislation would be classified as
29. ____ involves looking at trends and discontinuities and imagining possible alternative future to build a framework within which unexpected future events can be managed.
30. Classy Clay has extremely creative employees who, in the opinion of the organization, keep the company ahead of the competition. The creativity of these employees would be classified as
31. Which of these is lacking in the goal "profits should be increased in the coming year?"
32. Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?
33. At Save-tech, Sophia, director of marketing, is a member of a cross-functional group of managers and employees. The purpose of the group is to gain a deep understanding company’s competitive environment and periodically present these findings to top management. Sophia is involved in what type of team?
34. The ____ is the basis for the strategic level of goals and plans which in turn shapes the ____ and ____ level.
35. You are violating which of these goal characteristics when you attempt to create goals for every aspect of employee behavior?
1.When quality control measures at the local tire plant were found to be inadequate, managers were asking themselves, “How did this occur?” and “What is the result?” The company is in which stage of the managerial decision-making process?
Most managers settle for a ____ rather than a(n) ____ solution.
The ____ model of decision making describes how managers actually make decisions in situations characterized by nonprogrammed decisions, uncertainty, and ambiguity.
The ability to make ____ decisions is a critical skill in today's fast-moving organizations.
Programmed decisions are made in response to ____ organizational problems.
Melissa is a manager at InStylez Clothing. Her job is very complex and she feels that she does not have enough time to identify and/or process all the information she needs to make decisions. Melissa's situation is most consistent with which of the following concepts?
Intuition is based on ____, but lacking in ____.
Which of the following is a decision-making technique in which people are assigned to express competing points of view?
Ryan is a manager at Dream Catchers. Dream Catchers is currently operating in an environment of high uncertainty. As a result, Ryan will
Personal ____ style refers to differences among people with respect to how they perceive problems and make decisions.
Bobby, a product manager, wants to increase the market share of his product. He is unsure about how to go about it, not knowing for sure how costs, price, the competition, and the quality of his product will interact to influence market share. Bobby is operating under a condition of
"When did it occur" and "how did it occur" are questions associated with which step of the decision making process?
Research has identified four major decision styles. These include all of the following EXCEPT:
The tendency of organizations to invest time and money in a solution despite strong evidence that is not appropriate is referred to as
At the start of every shift, Carl, a delivery truck driver, plans out his route based on the addresses that he will be visiting to drop off packages. This can best be described as what kind of decision?
____ is a vital part of good management because decisions determine how the organization solves its problems, allocates resources, and accomplishes its goals.
The concept that people have the time and cognitive ability to process only a limited amount of information on which to base decisions is known as
The ____ step in the decision making process involves using managerial, administrative, and persuasive abilities to translate the chosen alternative into action.
Which of the following is the process of forming alliances among managers during the decision making process?
Associated with the condition of ____ is the lowest possibility of failure.
Under conditions of ____, statistical analyses are useful.
Which of the following defines a technique that uses a face-to-face group to spontaneously suggest a broad range of alternatives for decision making?
________ decisions are associated with conflicts over goals and decision alternatives, rapidly changing circumstances, fuzzy information, and unclear links among decision elements.
Which model of decision making is associated with satisficing, bounded rationality, and uncertainty?
Which of the following refers to the willingness to undertake risk with the opportunity to increase one's return?
Feedback is important because
____ is the last step in the decision making process.
Genna is collecting data on how well the organization has done since their new strategy was implemented. She is in what stage of the managerial decision making process?
Rodney doesn’t always realize that within his role as an air traffic controller, he must continuously perceive and process information based on knowledge and experience that he is not consciously aware of. This describes what type of decision-making?
People with a(n) ____ style usually are concerned with the personal development of others and may make decisions that help others achieve their goals.
The four positions on the possibility of failure scale include certainty, risk, ambiguity, and:
____ refers to the process of identifying problems and then resolving them.
Which of the following is the first step in the managerial decision making process?
All of the following are cognitive biases that can affect manager's judgment EXCEPT
Which of these styles is adopted by managers having a deep concern for others as individuals?
Carly's Clothes, Inc. manufactures children's clothes. Which of the following departments for Carly's Clothes can be considered a line department?
Organizations such as Amazon.com, Google, Facebook, and Priceline.com are examples of firms that are based on:
Traditionally, a span of management of about ____ has been recommended.
____ means that each employee is held accountable to only one supervisor.
A formal chain of command for both functional and divisional relationships is provided by the ____ approach to structure.
Kevin's subordinates are highly trained and all perform similar tasks. Nichole's subordinates are spread over two locations and she has little available in the way of support systems. Which of the following statements is most correct?
Global companies often use a ____ structure to achieve simultaneous coordination of products across countries.
Organizational structure includes which of these?
A pure functional structure is most appropriate for achieving
In a ____________ organization, the entire work flow is mechanized in a sophisticated and complex form of production technology.
The use of teams may lead to too much
All of the following are advantages of a divisional structure EXCEPT
In __________ production, firms produce goods in batches of one or a few products designed to customer specification.
Flash Card Inc. recently underwent a significant company-wide change that involved revision of its manufacturing and leadership processes. The result of this was a stronger emphasis on horizontal coordination. This level of change is referred to as:
All of the following are advantages of a functional structure EXCEPT
Which of the following organizations have a flat structure compared to others?
Which department performs tasks that reflect the organization's primary goals and mission?
Lisa is responsible for coordinating the efforts of several different departments. Which of the following titles best describes her position?
Organization structure is defined as the
With a(n) ____ strategy, the organization attempts to develop innovative products unique to the market.
The outcome of information and cooperation is
Which of the following factors is NOT associated with larger span of control?
The ____________ delineates the chain of command, indicates departmental tasks and how they fit together, and provides order and logic for the organization.
Gina wishes to transfer authority and responsibility to her subordinates. This process is known as
Mondavi Corporation has a finance department, a marketing department, and a production department. Mondavi
According to Spotlight on Skills in Chapter 7, all of the following are effective ways for a manager to delegate EXCEPT:
The formal and legitimate right of a manager to make decisions is
Which of the following happens as organizations grow?
Salta Communications is a global telecommunications company that has operations on four continents. The CEO’s direct supervisors include VPs for the North American, South American, European, and the Asian divisions. Salta can best be described as using what organizational structure?
Which of the following is a contemporary approach to structural design in departmentalization?
Stephanie works in one of seven research and development departments at Tara's Terrace, Inc. This would suggest that Tara's Terrace has a
Advantages of the matrix structure include
Kent works at the Tick Tock, Inc. He has two bosses, one a functional manager and the other a divisional manager. Tick Tock, Inc. has a
An organization strives for internal efficiency with a(n) ____ strategy.
An advantage of functional structures is the
For the compact disc industry, the advent of MP3 technology can best be described as what type of innovation?
TooEasy, Inc. is changing from a manual ordering system to a computer-based ordering system. As part of the implementation procedures, the company invests in detailed, comprehensive training classes. What approach to change implementation is TooEasy using?
Of the companies on Fortune magazine’s first list of America’s 500 largest corporations published in 1955, how many survived the next half century?
Before implementing new changes in work schedules, Trudy's Trinkets works with the union to ensure a smooth transition. What approach to change is this company using?
Which of the following is an OD intervention technique in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent?
_________ is the lack of information about future events.
A step in the diagnosis stage of organizational development in which participants are made aware of problems is referred to as
All of the following are characteristics of creative organizations EXCEPT
____ uses formal bargaining to win acceptance and approval of a desired change.
The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as
Which of the following is NOT a characteristic of a creative individual?
The generation of novel ideas that may meet perceived needs or respond to opportunities for the organization is called
Sandra works for a bank that is renowned for being the first commercial bank in the United States to introduce online banking. This can best be described as what type of innovation?
A(n) ____ team is a multifunctional, and sometimes multinational, team that works under stringent timelines and is provided with high levels of resources and empowerment to accomplish an accelerated product development project.
Which of the following is a person who sees the need for and fights for productive change in an organization?
____ is an approach that brings together participants from all parts of the organization to discuss problems or opportunities and plan for major change.
____ schedule materials to arrive at a company just as they are needed on the production line.
After every quarterly board meeting, Bernice's Bracelets, Inc. announces big changes. They usually do not follow through on these changes. What is causing this lack of enthusiasm?
Inventory managers at SYX Enterprises utilize an inventory control system where materials are scheduled to arrive just as they are needed on the production line. This is referred to as:
When trying to overcome the resistance for change, which approach is best suited when change is technical?
High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities, and would gather perspectives on changes that need to take place within the company. High-Low Productions is utilizing which organizational change tool?
Shared development of innovations among several departments is emphasized by the ____ approach to innovation
The ____ is a unit separate from the rest of the organization responsible for the development of a major innovation.
Vivian, as a vice-president of marketing, is far removed from the research and development department. However, she keeps a close eye on what is happening in R & D and tries to support good ideas whenever she can by removing unnecessary organizational obstacles. Vivian is a good example of
____ is NOT a type of current problem that organizational development can help address.
Beth's Barnyard, Inc. has decided to restructure the entire organization. You hold a meeting with your employees to notify them of the change. You do not give them any detailed information. Which of the barriers to change would you expect your employees to exhibit?
According to Spotlight on Skills in Chapter 8, the eight-step plan for implementing change in an organization includes all of the following EXCEPT:
Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?
Which of the following is the intervention stage of organization development in which individuals experiment with new workplace behavior?
The role of the ____ is to prevent people in other roles from adopting a bad idea.
____ change is a change in the organization's product or service outputs.
The horizontal linkage model is best applied in what type of business environment?
A ____ change is related to the organization production process.
The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as
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