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The CEO of Flat World Knowledge believes:
Manuel is studying both psychology and sociology this term. He is having a difficult time dealing with the overlap of some of the topics in the course. To help him focused on the relevant aspects of each course, he should keep in mind that
d. psychology primarily focuses on mental process and behavior in the individual; sociology on how individuals are influenced in groups.
9. Psychology is
a. the scientific study of mental processes and behaviors of the individual.
10. Organizational behavior draws heavily on personality and motivation studies from what other discipline?
11. Studies on decision making have been carried out in all of these disciplines EXCEPT
12. Work on team processes has been carried out in what area?
13. During the first day of an organizational behavior class at your university, the instructor tells the students that during the term they will learn all of the following EXCEPT
c. how different organizations interact with each other.
14. A recent National Association of Colleges and Employers survey indicated all of the following are important skills for evaluating job candidates EXCEPT
15. Which of the following is accurate according to organizational behavior research?
d. successful companies treat their employees well.
16. Which of the following is likely to produce an effective organization?
d. A firm that employs selective hiring practices.
17. Research indicates that all of the following characteristics produce healthy organizations EXCEPT
d. limited feedback.
18. Rosario is examining a summary chart on four firms’ organizational characteristics. She feels which of the organizations below is most likely to have the greatest chance to be successful in the next year?
a. Organization A uses self-managed teams, pays its workers a little above the average for the industry and has regular “state of the business meetings.”
19. Research indicates that effective organizations tend to
d. provide as much employment security as possible to their employees.
20. The information on the preceding table indicates
a. the higher the educational level, the higher the pay.
21. Which is likely, given the data in the preceding table?
a. The more training an individual has, the more financial success he enjoys.
22. Tom Peters, management expert, suggests individuals manage themselves as if they were “the brand that is you.” Such brand management might include all of the following suggestions EXCEPT
b. avoid uncertainty.
23. To be effective in keeping up your skill set in the future, make sure to
d. excel at something so it sets you apart.
24. Journaling is an effective developmental technique. Which of the following is true about the process of journaling?
d. Tracking changes in yourself can be motivating.
25. Which of the following is accurate according to OB research?
c. People perform better if goals are difficult rather than easy.
26. A kinesthetic learner
a. has a preference for doing things and learning by trial and error.
27. A visual learner
a. learns by retaining information from reading and seeing diagrams.
28. An auditory learner
b. learns primarily by listening to others.
29. To facilitate his learning in a college course, a visual learner would likely
c. take notes during class.
30. A student who needs to take breaks during his study sessions and who needs to move around after reading a chapter in his textbook is likely a(n) ___________ learner.
32. Hypotheses are
d. tentative guesses for expected observations that can be tested.
33. An entity that takes on different values is
b. a variable.
34. Research conducted in an actual organization is
a. a field study.
35. Which of the following statements about surveys is INCORRECT?
b. Close-ended question responses are difficult to summarize.
36. Research that is performed under very controlled conditions and can include observation, interviews, or experiments is called
d. a lab study.
37. A control group
c. receives no experimental manipulation.
38. Which of the following statements about case studies is true?
d. They are a way to gather data and explain an event or situation in detail.
39. Marcus wants to thoroughly understand the issues that created the severe economic straits General Motors currently finds itself experiencing. He should consider what kind of a research study?
a. A case study.
Before instituting a new health benefit program for its employees, one Big Ten University offered all its employees in the Liberal Arts and Engineering Schools an opportunity to participate in a Wellness Program that focused on walking to enhance employee health and cut down on those employees using health benefits. Those liberal arts employees agreeing to participate would receive a $25 gift card to Best Buy. Those in the engineering department were not offered the gift card for signing up.
40. The scenario described above represents which type of research study?
c. An experimental field study.
41. In the scenario described above, the liberal arts school employees are
a. the treatment group.
42. The engineering school employees, described in the scenario above, could be labeled the
a. control group.
43. Meta-analysis is
c. the process of summarizing research findings from studies on related topics.
44. Validity is
d. the truth of a measurement.
45. Natalia administered the test to the job candidate three different times. She is looking at the scores and sees that they are 85, 87 and 85 out of 100. She notes that the scores are fairly consistent or
46. In analyzing the data, the researcher notes that as employee absences increase, scores on performance evaluations decrease. This suggests
a. there is a correlation between employee absenteeism and employee performance.
47. Datum is
d. a single observation.
48. The likelihood that findings in a given study would be found in another setting or study is
49. Research indicates that the most important determinant of ethical behavior in an organization is
c. manager commitment to ethical behavior.
50. An ethics audit would ask all the following questions of a firm EXCEPT:
a. Do you make sure to hide any examples of unethical behavior so others do not repeat the behavior?
51. Trends in all of the following areas represent challenges for organizational behavior EXCEPT
b. increasing employee engagement.
52. The triple bottom line refers to evaluating an organization on all of the following performance criteria but
a. The workforce is getting younger and thus their integration into most organizations will be seamless.
54. A shamrock organization
b. is comprised of one-third regular employees, one-third temporary employees, and one-third offshore employees.
55. Offshoring is
b. the movement of a business practice from one country to another country.
56. In analyzing trends that present challenges for organizational behavior, which of the following is INCORRECT?
b. A flattening world creates an uneven playing field with regard to information access.
57. Which of the following statements regarding trends that represent challenges for organizational behavior is correct?
d. Sustainable business practices present a challenge to reconciling accountability to shareholder wealth generation with attention to social responsibility.
1. Goodwill Industries is an advocate for ________.
2. A total of $3.23 _______ was invested into employment programs in 2008 by Goodwill Industries.
3. The ways in which people are similar or different from one another is
4. Which of the following laws prohibits discrimination based on race, color, sex or national origin?
d. Title VII of the Civil Rights Act
5. Which of the following is NOT a benefit of effective management of diversity?
c. higher productivity of operations
6. Which of the following statements on the benefits of effective management of diversity is INCORRECT?
b. Diverse workforces create cheaper products.
7. Research on diversity in the workplace has not substantiated which of the following benefit to firms?
a. Diversity, and the presence of faultlines, increases cohesiveness at work.
8. The similarity/attraction phenomenon may explain which of the following?
c. Women do not earn salaries as high as that of their male counterparts.
9. Demographic traits make up
d. surface diversity.
10. Surface diversity traits include
11. Deep-level diversity traits include
12. Which of the following is a surface-level diversity trait?
d. being Asian
13. Which of the following is a deep-level diversity trait?
14. Our first interaction with individuals makes us aware of
a. surface diversity.
15. Which of the following statements regarding the similarity/attraction phenomenon is INCORRECT?
a. Surface-level traits affect interpersonal interactions only after people have known each other for a long time.
16. Which of the following approaches is NOT a viable option to manage the similarity/attraction phenomenon?
c. Develop a recruiting program based upon peer referrals.
17. A faultline is
a. an attribute along which a group is split into subgroups.
18. A workgroup has three Caucasian males and three African American females. How would you categorize the faultline in this group?
b. There will be a strong faultline in the group.
19. If a workgroup contained three males, one over 55, one 20 and another 30 years of age, and three females, one 50 years of age, one 30 and one 20 years of age, how would you categorize the faultlines in the group?
c. There will be a weak faultline within the group.
20. Research indicates that groups with faultlines exhibit which of the following characteristics?
c. teams with strong faultlines have the potential to perform well if they can establish certain norms.
21. A stereotype is
b. a generalization about a particular group of people.
22. “Women are bad drivers,” is an example of a
a. often lead to unfair decisions being made.
24. The faculty of a Midwestern business school is comprised of 33 males and 4 females. The past five candidates hired have all been male. There seems to be a (an)__________ diversity issue in this workplace.
25. Gender discrimination is prohibited by which of the following laws?
c. Title VII of the Civil Rights Act
26. Which of the following is not an explanation that has been offered to account for the earnings gap of 21% between the pay of females and males?
a. Women lack the high-level skill sets that men possess.
27. The glass ceiling
b. is the underrepresentation of women in executive and upper level management positions of companies.
a. The glass ceiling may exist for women because they lack the education levels necessary to assume high-level managerial positions.
29. Acme Corporation sales associates are generally attractive Caucasian college age men and women. Individuals who work in the stock room unpacking and readying clothing for displays are young, Asian and African American employees. This scenario suggests that Acme may need to examine their recruiting efforts to address __________ diversity in their stores.
d. age and race
30. Which of the following statements regarding race diversity in the American workplace is correct?
d. Overt discrimination against ethnic minorities still occurs in many workplaces.
31. Which of the following is a research finding about race diversity? According to prior research findings,
a. African Americans are more likely to turnover than their Caucasian counterparts.
32. Based on employment statistics, age diversity at work will continue into the future. Thus, the findings from research examining age diversity will become increasingly useful in managing the workforce. Which of the following statements about those research findings is accurate?
c. Older workers are less likely to quit their jobs when dissatisfied at work.
33. Age is positively correlated with all of the following behaviors EXCEPT
d. work injuries.
34. The Age Discrimination in Employment Act
b. prohibits discrimination against employees age 40 or older.
35. All of the following are challenges of managing age diversity in the workplace EXCEPT
d. an-age diverse team offers fewer alternatives to a problem than a team where there is limited age diversity.
36. Accommodating religious diversity in the workplace does not include
d.pay level modifications.
37. The Americans with Disabilities Act
d. prohibits discrimination in employment against individuals with physical or mental disabilities if these employees are otherwise qualified to do their jobs with or without reasonable accommodation.
38. Discrimination charges filed against employers based on disabilities cover which of the following impairments?
d. all of the above
39. Research suggests all of the following reasons why individuals with long-term illnesses or those requiring ongoing care seem to be discriminated against EXCEPT
c. more likely to be employed in jobs with high skill and qualification requirements they do not possess.
40. Reasonable accommodations for employees with disabilities may include all of the following EXCEPT
d. assignment of their essential job functions to other employees.
41. Which of the following federal laws prohibits discrimination in employment against lesbian, bisexual, gay and transgender individuals?
d. There is currently no federal law protecting lesbian, bisexual, gay and transgender individuals.
42. Research findings indicate which of the following statements about issues related to sexual orientation in the workplace is INCORRECT?
a. Whether they disclose their sexual orientation or not is the key to the work attitudes of lesbian, bisexual, gay and transgender individuals.
43. Which of the following is an illegal interview question?
c. What are your childcare arrangements?
44. Which of the following statements regarding diversity in the workplace is correct?
d. Federal law requires reasonable accommodation be considered when an employee brings up a disability.
45. Which of the following statements regarding diversity in the workplace is accurate?
c. More than half of the Fortune 500 companies offer same sex health benefits to their employees.
46. Which of the following is not a suggestion for managing demographic diversity?
c. Institute affirmative action programs with quotas.
47. Which of the following statements regarding the management of demographic diversity is INCORRECT?
c. In the most successful companies, diversity is viewed as human resource management department’s responsibility.
48. Which of the following groups of programs is not viewed as being part of an overall affirmative action program?
a. broad-based recruitment
49. The affirmative action program about which the most negative perceptions are held is
c. preferential treatment.
50. At some time in your career, you may be different from others in your workplace. Which of the following is not a viable piece of advice to offer someone who is “different”?
b. Choose a mentor who is similar to you and at your same level.
51. The values, beliefs, and customs that exist in a society is
52. Which of the following is not one of Hofstede’s four dimensions that explain variation among cultures?
53. Collectivistic cultures are
c. cultures where people have strong bonds to their groups and group membership forms a person’s self-identity.
54. Cultures that are comfortable in unpredictable situations and have high tolerance for ambiguity are
a. low uncertainty avoidance cultures.
55. A culture that values maintaining good relationships, caring for the weak and quality of life is
d. a feminine culture.
56. High power distance cultures
a. view an unequal distribution of power as relatively acceptable.
57. A culture categorized by high uncertainty avoidance is
58. Which of the following is not a culture that is characterized as feminine in its orientation?
59. All of the following cultures are categorized as individualistic EXCEPT
60. If a collectivist was told, “Tell me about yourself.”, he might say
d. I am the third child of a doctor and a lawyer.
61. Which of the following statements is not illustrative of actions of an individual from a collectivist culture?
c. “I must decide which of the two jobs I am going to accept.”
62. Which of the following statements about collectivists and individualists is accurate?
a. Collectivists are more generous in the assessment of their group members while individualists are relatively more accurate in their evaluation of group members.
63. In cultures high in power distance
b. managers are believed to be more powerful and deserving of respect.
64. Companies in cultures high in uncertainty avoidance
b. tend to have written employment contracts for employees.
65. Which of the following statements regarding the masculinity/femininity dimension of cultures is INCORRECT?
a. In feminine cultures, only women value maintaining good relationships, but in masculine cultures, both males and females value maintaining good relationships.
66. Angela is planning on an international business career following graduation. She is meeting with a career counselor to ensure that she is preparing herself as fully as she might for such a career. Which of the following pieces of advice will the counselor offer her?
c. It is a good idea to plan your return, as well as planning your departure.
67. Cultural intelligence is
c. a person’s capability to understand how a person’s cultural background influences one’s behavior.
68. The belief that one’s own culture is superior to other cultures is
69. Which of the following statements is a good suggestion for managing cultural diversity?
d. Culture changes, sometimes quickly; do not assume that what was true a year ago is true today.
70. Which of the following statements regarding demographic diversity and ethics is correct?
b. When judging the ethicality of hypothetical situations, women and men use similar standards when judging the ethicality of monetary issues.
71. Which of the following statements regarding cultural diversity and ethics is correct?
b. In a study, American subjects viewed environmental damage as more ethical than their Korean or Indian counterparts.
72. Which of the following statements about demographic diversity around the world is INCORRECT?
a. In Japan, women face less of a glass ceiling than in the United States.
3. The interactionist perspective suggests
a. behavior is a function of the person and the situation interacting with each other.
4. Person/job fit is the
a. degree to which a person’s skill, knowledge, abilities and other characteristics match the job demands.
5. Person/organization fit is the
c. degree to which a person’s values, personality, goals and other characteristics match those of the organization.
6. Sherri is creative, warm and caring. Person/job fit suggests one job she might be particularly effective at is
a. elementary school teacher.
7. An applicant-matching software program would suggest which of the following personality traits would provide the best person/organization fit with a Wall Street firm?
8. Research on the interactionist perspective suggests
d. people who fit into their organization tend to be more satisfied with their jobs.
9. Findings of person/organization fit studies indicate
d. when people fit their organization, they are more committed to the organization.
d. refer to stable life goals people have, reflecting what is most important to them.
11. According to Rokeach, which of the following is not accurate about values?
c. Values are shaped late in life.
12. __________ is a terminal value.
b. Inner harmony.
13. Which of the following is an instrumental value?
14. Removing your hat during the playing of The National Anthem in the United States is an example of the value of ________________.
15. Choosing a job that offers health care as part of its benefit package over a position that pays more but has no such health care might reflect the job seeker’s concern about
c. family security.
16. Which instrumental value might surveys find to be prevalent in Wall Street brokers?
17. Values change over the generations, evolving in response to historical contexts. Which of the following statements is true regarding values of different generations?
d. Generation Xers (born between the mid-1960s and 1980s) have to see a congruence between personal goals and organizational ones before they work toward company goals.
18. Which of the following statements about values is true?
d. Values are the result of accumulation of life experiences.
19. Early experiences are important influences over dominant values. If Sharon was raised by an aunt because her parents had both died when she was ten, she most likely would see what value as central to her life?
20. The relatively stable feelings, thoughts, and behavioral patterns a person has is
21. Study findings on personality indicate
a. we are more emotionally stable and more organized between the ages of 20 and 40.
22. Maurice is described as “very curious. He has very original thoughts. He is a bright young man with a very creative flair.” Maurice exhibits the personality trait of
23. Lauren takes a personality survey and finds she strongly exhibits the trait of agreeableness. She might be described as being
b. nice, tolerant, sensitive and kind.
24. Jennifer complains to her friends every Friday night about her job. Each week she tells them she is going to leave her company even though she has been working there for five years. Jennifer is likely to be
b. high in neuroticism.
25. __________ is the degree to which a person is anxious, irritable, aggressive and moody.
26. People who exhibit the Big 5 personality characteristic of openness would be most likely to work in which of the following firms?
a. an entrepreneurial start-up in the high tech industry
27. Across a variety of occupations and jobs, what is the one personality trait that most uniformly predicts how high a person’s performance will be?
28. Which personality characteristic tends to lead to effectiveness in jobs with a lot of opportunities to interact with others?
29. Which of the following statements about the personality trait agreeableness is FALSE?
b. All occupations look to hire people who are high in agreeableness.
30. Empathy is to agreeableness as sociability is to ______________.
31. Which of the following statements regarding the Big 5 personality traits is NOT true?
a. Individuals high in extraversion are model employees.
32. Which of the following is NOT a dimension by which individuals are grouped in the Myers-Briggs Type Indicator (MBTI)?
33. In the Myers-Briggs Type Indicator, what dimension describes those who derive their energy from inside?
34. According to the Myers-Briggs Type Indicator, what dimension describes those who would like to have clarity and closure?
35. Which of the following statements about the Myers-Briggs Type Indicator is INCORRECT?
c. The MBTI is a very effective tool to use in making selection decisions.
36. Which of the following statements is true with regard to research on individual differences?
c. Agreeable people are less likely to engage in change-oriented communication.
37. Negative affective people
b. experience anxiety.
38. Which of the following statements about positive and negative affectivity is correct?
d. When negative affective people comprise a team, there tends to be less cooperation among members.
39. To work effectively with an individual with a high level of negative affectivity,
c. ask them for specific examples of what the problem is.
40. Self-monitoring is
b. the extent to which a person is capable of monitoring his/her actions and appearance in social situations.
41. High social monitors
a. tend to be more successful in their careers.
42. All of the following are accurate about those with a proactive personality EXCEPT
d. they often have difficulty making friends.
43. Self-esteem is
b. the degree to which a person has overall positive feelings about him or herself.
44. Ned keeps saying to his coach, “I am really concerned that I won’t be able to remember the plays when you put me in. Maybe you should play someone else.” Ned seems to be demonstrating
d. low self-efficacy.
45. John said, “If I just hadn’t had that argument with my girlfriend last night, I wouldn’t have been so upset and I would have done much better on my finance exam.” John exhibits
d. high external locus of control.
46. Individuals with an internal locus of control
b. believe that what happens to them is their own doing.
47. Which of the following statements about self-efficacy is INCORRECT?
b. People with high self-efficacy tend to procrastinate.
48. Marissa always seems to know who to talk to in her organization to get things done. When her immediate supervisor seemed less than enthusiastic about her proposal, she made sure to mention it to the manager in another department who shared it with his boss. Marissa was just approached about implementing her proposal. Marissa seems to have
b. a proactive personality.
49. Which of the following is NOT a sound piece of advice to help build your self-confidence?
d. Act confident only when you feel confident.
50. All of the following statements regarding personality testing in employee selection are correct EXCEPT
a. job interviewers are very adept at assessing conscientiousness in candidates, so the personality test is not really needed in employee selection.
51. Among the limitations associated with using personality tests in employee selection is
b. candidates faking their answers.
52. When an incomplete figure appears on a sheet of paper, we are able to discern the entire figure because we
b. extrapolate from the information available to us.
53. Mike went to his friend Abe’s house with Nick. When the pair returned to Mike’s house, Nick said, “Mike, isn’t Abe’s cat the brightest orange cat you’ve ever seen?” Mike replied, “Nick to be honest, I didn’t notice anything but Abe’s dog. I’m afraid of dogs and wasn’t sure if he would bother me or not.” Mike exhibited
a. selective visual perception at Abe’s house.
54. Beth, Ramon and Nandini just walked out of the office where they delivered a mock commercial for a proposed client’s cereal. Beth says to her co-presenters, “I’m so sorry I messed up during the presentation. I really did not mean to put up the slide with last year’s cereal box on it instead of the one for this year. I know we won’t get the account now, and it’s all my fault.” Beth is exhibiting
c. self-effacement bias.
55. Self-enhancement bias is
b. the tendency to overestimate our performance and capabilities and see ourselves in a more positive light than others see us.
56. The car was traveling very slowly on the highway in front of Ned. He turned to Sally and said, “This is ridiculous, we are never going to get there on time. That must be a woman driver in front of us!” Ned is engaging in
57. The professor announced the first day of class: “Students are not good at meeting deadlines. I guarantee you that someone will email me the day after a due date and ask if I will accept a paper for partial credit.” Yesterday the first paper was due in the professor’s class. He just checked his email and a student inquired whether the paper could be turned in for partial credit today. This is an example of
a. self-fulfilling prophecy.
58. Which of the following statements regarding first impressions is INCORRECT?
a. First impressions are fleeting impressions.
59. When interviewing keep all of these pieces of advice in mind EXCEPT
a. it is not how you dress, but how confident you are that determines your success.
60. Internal attribution
a. is the belief that a behavior is caused by the internal characteristics of a person.
61. Which of the following is not a key factor in understanding what kind of attributions we make?
62. Low distinctiveness is characterized by
c. a person behaving this way in different situations.
Bill is the quarterback of his college football team. The team was 10-0, but lost this week after what Bill says was a very bad call by the referee. Bill seldom says anything about how the referees called any game, but he is very vocal about this one. You know that Bill works hard both on the field and off. You talk to other players on the team and they complain about the referee’s call also.
63. In the preceding story, both Bill and the other players expressed concern about the referee’s call. This demonstrates
d. high consensus.
64. The fact that Bill seldom complains about the referees suggests he has
b. high distinctiveness.
65. In this scenario, given what you know about the referee’s call, you could explain Bill’s behavior as
b. external attribution.
66. Which of the following statements about attribution is correct?
d. If we make an external attribution to someone’s goal achievement, we are less likely to reward the individual.
67. Internal attribution occurs with
c. low consensus, low distinctiveness, and high consistency.
68. Which of the following statements regarding individual differences and ethics is true?
d. How we make attributions in a given situation will determine how we respond to others’ actions.
105. Hofstede found that countries differ on the equality or hierarchy among people or its
b. power distance.
106. People from Europe and the United States have higher levels of ___________ than that of Asia and Africa
107. Which of the following statements regarding the universality of personality traits is correct?
b. In regions that suffered from infectious diseases, openness to experiences is less dominant.
3. An attitude is
a. our opinions, beliefs and feelings about our environment.
4. If one looks at the number of studies conducted on attitudes, which of the following seems to be the most important?
b. job satisfaction
5. Job satisfaction is
a. the feelings people have toward their jobs.
6. Organizational commitment is
b. the emotional attachment people have toward the company they work for.
7. Which of the following statements is true?
c. Attitude provides clues to behavior, but situational factors also impact behavior.
8. Which of the following statements regarding employee happiness at work is FALSE?
d. Pay is the most important aspect of job satisfaction.
9. Happiness at work can be enhanced by
d. knowing yourself and what you want from the job.
10. Research shows that all of the following impact the employee’s satisfaction with the job and commitment to the organization EXCEPT
c. the firm’s competitiveness.
11. All of the following factors contribute to job satisfaction EXCEPT
d. firm competitiveness in the market.
12. All of the following factors contribute to organizational commitment EXCEPT
c. firm competitiveness in the market.
13. Employees with which of the following personality traits would experience high job satisfaction?
a. those with positive affective dispositions
14. Which of the following statements is true?
c. People who are critical of themselves experience less job satisfaction.
15. Research on job characteristics indicate that
d. people who have high growth need tend to expect their jobs to help them build new skills.
16. Research on relationships at work indicates all of the following EXCEPT
c. how considerate our manager is impacts our job satisfaction, but not our organizational commitment.
17. All of the following stressors lead to lower job satisfaction and organizational commitment EXCEPT:
b. high responsibility at work.
18. Which of the following statements about work attitude causes is accurate?
b. Person/job fit is positively related to job satisfaction.
19. Which of the following statements about work attitude causes is true?
a. role ambiguity can lead to job dissatisfaction.
20. Which of the following is related to lower levels of organizational commitment?
a. negative affective disposition
21. Which of the following statements is true regarding the causes of positive work attitudes?
c. Job/person fit is positively related to job satisfaction.
22. Which of the following statements regarding work attitude and performance is FALSE?
a. Those with the most positive work attitudes are always strong performers.
23. Indicate which of the following statements is true.
a. A happy worker is always a productive worker.
24. Organizational citizenship behaviors include all of the following EXCEPT
d. performing the duties in one’s job description.
25. Which of the following is accurate for the relationship between attitudes and performance?
a. though you want to perform better, your skill set may prevent that from occurring.
b. though you want to perform better, the equipment used at work may not be functioning properly.
c. though you want to perform better, too much may be outside your control.
d. All of the above.
26. Which of the following statements regarding work attitudes and job performance is accurate?
d. People who are happy at work are more satisfied in their overall life too.
27. Workforce satisfaction is related to all the following outcomes EXCEPT
b. more absenteeism.
28. Companies track employee work attitudes through
b. attitude surveys.
29. Attitude surveys conducted by companies produce more useful information if
b. the management is perceived as credible by employees.
30. Which of the following statements about exit interviews is true?
d. An exit interview should be conducted by a member of the human resource department for best results.
31. When analyzing the information on work attitudes and aspects of the work environment, which of the following statements is true?
d. Maintenance of the psychological contract helps develop organizational commitment.
32. All of the following are general mental abilities EXCEPT
c. emotional intelligence.
33. Which of the following factors is a major predictor of job performance?
d. how we are treated at work
34. Which of the following factors is NOT a major predictor of organizational citizenship behaviors?
a. general mental abilities
35. Which of the following statements regarding job performance is INCORRECT?
c. Contrary to what most people would think, stress has very little impact on job performance.
36. Research indicates which of the following factor is the strongest predictor of job performance?
a. general mental ability
37. Research indicates which of the following statements regarding factors that predict job performance is FALSE?
b. Positive work attitudes and performance are unrelated.
38. Research on the relationship between personality and job performance indicates
b. dependable people are better performers than those less dependable.
39. Research on work attitudes and performance indicates
d. work attitudes are a moderate correlate of performance.
40. Which of the following factors is not a predictor of organizational citizenship behaviors?
41. Which of the following statements regarding the predictors of organizational citizenship behaviors is FALSE?
a. The link between ability and citizenship behavior is stronger than the link between motivation and citizenship behavior.
42. Which of the following scenarios is likely to produce low levels of citizenship behaviors?
c. Horatio is a young engineer with negative affectivity.
43. Which statement regarding citizenship behaviors is accurate?
a. People who are older demonstrate higher levels of citizenship.
44. Which of the following factors is not a cause of high levels of absenteeism in a firm?
a. positive work attitudes
45. Which of the following statements regarding absenteeism is INCORRECT?
a. Instituting organizational policies that penalize absenteeism are reasonable approaches to controlling the problem.
46. Research on absenteeism indicates which of the following statements to be accurate?
47. Which of the following statements regarding ways to deal with late coworkers is INCORRECT?
a. Try ignoring lateness and not imposing negative consequences.
48. Which of the following employees is more likely to turnover?
b. those who have negative work attitudes
49. Research on turnover indicates which of the following statements is FALSE?
c. All turnover is bad for an organization.
50. Research suggests which of the following relationships between performance and turnover?
d. Poor performers are more likely to quit their jobs compared to high performers.
51. The primary reason for employee turnover is
b. work attitudes.
52. Which of the following statements regarding age and turnover is FALSE?
c. Individuals who have been on the job only a short period of time are unlikely to turnover because they just got the job.
53. Which of the following statements regarding turnover is true?
b. Even though they are very unhappy with a job, employees may not leave an organization.
54. Which of the following is NOT a tip for leaving your job gracefully?
c. When you decide to leave, leave. Don’t hang around doing work you will not be doing a very good job on.
55. When an ethical climate exists at a firm, studies suggest all of the following EXCEPT
b. people are likely to only perform the duties of their job description because they do not want to engage in anything that will upset the balance of the ethical situation in place.
56. Which of the following is an issue to keep in mind with regard to maintaining an ethical environment in the firm?
d. Monitoring employees may increase ethical compliance but may create a culture of mistrust.
57. Which of the following statements regarding ethical behaviors in the workplace is true?
d. High levels of employee monitoring may reduce the frequency of unethical behaviors.
58. Which of the following statements regarding job attitudes and cultural differences is true?
a. Work/family conflict lowers job satisfaction in collectivistic cultures.
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