An input, or customer population, that generates potential customers
A waiting line of customers
The service facility, consisting of a person (or crew), a machine or both necessary to perform the service for the customer
A priority rule, which selects the next customer to be served by the service facility
few potential customers, every customer in the store significantly decrease the chance of another one coming in
EX. Retail store that sells jumbo jet airplanes
many potential customers, odds barely effected by new arrivals
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